Blinds.comReviews 2,915

I have 3 blinds from "blinds.com". One is fine and we were pleased with it. One is a vertical blind to cover a sliding glass door. It warps in the sunshine and the slats do no hang straight. I previously had a cheap Walmart blind at the door; it did not warp and always looked nice. Unfortunately, it was the wrong color. My third "blinds.com" blind is a horizontal blind with a wand that opens the slats instead of cords. The wand is hard to twist and it requires 2 hands and 12 twists to open or close the blind slats. I have to make sure my hands are clean, dry, and with no lotion recently applied in order to get a good enough grip to twist the wand. I am very disappointed.

Like many others on here, I had a very long wait to get my product (I ordered them in May 2020), but that is not why I had a terrible experience with Blinds.com. The product I ordered (blackout roller shades with aluminum facia) was delivered with the wrong installation brackets. After finally getting in touch with customer service about this (which was an arduous process as well), I was asked to provide photo proof that my issues were real (which I did) and to make sure I had measured my windows properly (which I also did, live on the phone with the customer service rep). I was then told that they would contact the factory to see what they could do to help. Then... crickets. I emailed several times (because I sure as hell wasn't going to try and call again), and finally received an automated message (months later) that new hardware was on it's way. The new hardware? Also incorrect, which leads me to believe that the roller shades themselves were built incorrectly. I still installed everything (with some shims to make up the gap) only because I need to have some kind of shades in place. Also, these new brackets they sent do not accommodate the custom aluminum facia that I ordered, so there's $80 wasted (on top of the rest of what was spent).

Overall, I absolutely do not recommend purchasing a single thing from these people.

And to the customer service agent on here replying to people, I've already emailed all of this info to you. Not that it's going to make a single bit of difference.

I purchases blinds for my entire house, and I was happy with the ordering process. They said I would see delivery between Nov. 6 and Nov. 12, and I was ok with this. I have only recieved one email which gives a link to check order status, and this says the order is still being made, and to check back soon and tracking info will be displayed when items ship. It is now Nov. 17, and I am starting to wonder the legitimacy of this company. Customer service number works, but I can't get through to anyone to find out whats going on, and they seem to use covid as an excuse for everything gone wrong. There is no excuse for lack of communication and I am very disappointed that this company for not being honest with their delivery times. I hope that I recieve them soon, and I can continue my good experience with blinds.com, but until then I am starting wonder.

We have been customers of blinds.com for several years and for multiple thousands of dollars for three homes. On our most recent order, we are witnessing and experiencing a dramatic backslide in overall service level and performance for this company. Whether it's because the company is complacent enough to use the Covid pandemic as an excuse for not performing the way it used to or not, it is obvious that the overall service level and customer dedication is nowhere near what it used to be. Our current experience Will be our final one, as when we ordered and were given an anticipated delivery time-frame, and the time has now almost passed, we are only being told that "things are still in transit, things might be held up at customs, hopefully things will be sent to you by the middle of next week." These comments should not be the full extent of any company's customer service, but they are. Sad for them, really sad for their customers. We will look elsewhere for our future needs.

I ordered plantation shutters for my entire home, two separate orders, in September. There is no update on the order status online says its in production. After numerous calls I was given a tracking number on one order the other I was told would be shipped out the following week. I have received my first order. I still have no information on the second order. Every time I call they have to call the supplier in Mexico and they never answer. I am told give them 24-48 hours to get back to them and they will email. This not happened. I received today a fedex package with the frame for 1 blind. No blinds, I called and was put on hold and told that the factory once again didn't answer and I would be emailed back. I will hold my breath. I said to the representative isn't the definition of stupidity doing the same thing and expecting a different result? She said well this is our process. I asked for a manager and was told they are just going to do the same thing she is but it would take up to 72 hrs. At this point I just want my money back.

If I could give negative stars, I would. I ordered 2 blinds August 17th and have yet to receive them. SEVEN weeks after I ordered them I received an email stating they would be a late by a week. That was a week ago. Called customer service to find out what the hold up was. I was told my delivery was being held up in customs (okayyyyy? I thought these were manufactured at their headquarters in Houston, TX) and should receive an update via tracking number in ANOTHER week when it leaves customs. I wish I would've read all these terrible reviews prior to purchasing as it seems I'm having the same trouble everyone else has had in delivery taking so long. Very frustrated and will not be purchasing anymore blinds from this company to furnish the rest of my 6,000 sq. Ft home!

Support buying the blinds was great, but we had a major remodel underway and didn't even unpack many of the blinds until later in the year as the remodel progress went awry. The customer service rep said it was too far past the purchase date and wouldn't refund brand new, never hung, just out of the box blinds, nice ones! So I asked to speak with a Manager and one was "not available" but they would have one call me back... which never happened. I called again and a Manager was not available and they promised a call back but never heard back, so frustrating that the customer service in the beginning is so great, then they are non-responsive on the back end.

Unfortunately, this site won't allow my pic to be turned back in the direction the pic was taken, but small stains can be seen in the creases of many of the pleats, these are the double hung blinds that can be pulled down as well as pulled up, super nice, except for the stains!

Ordered blinds back in August. Spent approx $987.
Order came. One blind height and width were reversed-didn't fit
Blinds "sure fit" policy was enacted. Replacement blind shipped
Replacement blind was to arrive 9/10 or so
Replacement blind then moved up to 8/26
I was scheduled to be out of town on 8/26
I went to Fed Ex web site and rerouted shipment to local Walgreens
Upon returning home went to Walgreens with text message for order to get blind
Walgreens refused to give me blind with out Fed Ex tracking number which WAS NOT in text Message from Blinds.com
Walgreens refused to give me blind because my drivers license address didn't match the shipment. In the state of Ca driver's licenses are updated on line for new address. New license is not given until the license expires
So again, I phone blinds.com. I asked for a credit.
Credit refused.
Customer Service agent said another blind would be sent at no cost to my HOME.
Today, upon trying to track new order find out why I hadn't received the blind. It was sent AGAIN to the same WALGREENS and subsequently returned to BLINDS.COM!
Blinds does not answer their phones "due to covid."
Blinds does NOT answer e mails 'due to covid"
Blinds does NOT allow reviews of the company on their website at the current time---hmm maybe its because their service is SO MESSED UP-- they know it and don't WANT TO HEAR HOW SCREWED UP THEY ARE.
It's messed up companies like this that some how stay in biz, while good ones fail. If anything Blinds.Com should fail due to Covid.

After the order and delivery of my blinds, I have been unable to connect with Blinds.com because they are not receiving emails or calls. They instruct you to leave your phone number and wait for a call back which doesn't happen. I called more than once, waited on hold for 30 minutes each time, then left my call back number and never received a call back. Finally, I received an email and they said it was too late to make changes because their satisfaction guarantee period has expired. They state that they don't take calls or emails because of COVID. I have my own business and we respond to our customers despite the pandemic. So, they use COVID to provide terrible customer service. Shameful! Will never do business with them again and neither should you!

Worst experience ever! Was so excited to receive my order. It took longer than expected but I understood with the unprecedented circumstances of COVID-19. The problem was, once I received my order, out of the 16 blinds, only one was cut to the correct measurement. I'm not sure how they could screw up so many measurements. Customer service takes forever to answer your call or fix your order. You would think because of their mistake, my replacement order would be expedited. Obviously, they do not take pride in customer service. Just another monopoly business model. So now, I'm not going to have blinds for another two months. Would not take a return, stole $1400. I was hoping to save some money by getting these and installing it myself but it's worth the money to use a different company to have them installed. I will never recommend this company to anyone else in our community. What a disaster!

Worst experience I've ever had with any company! Took 3 months to get blinds, then they only sent 3 out of 4 and it took 3 calls and another 3 months to get the missing blind. On top of that the Valances were all cut different sizes and were all literally incorrect. Then to end my terrible experience I tried calling these clowns and had either wait on hold for 2 hours or request a call back that never came. Absolutely the worst company ever!

We ordered our order July 15, with an estimated delivery of Aug 5. Our status page shows "In production", but it also shows a PAAF tracking number. The status page now indicates an August 31 delivery, and it is sliding out every day.

I'm trying to find out if the product has shipped, who the carrier is, and what the tracking number is. They reference that their carrier is UPS, but the PAAF tracking number (whatever that is) is not known by UPS.

I note that they have disabled their customer service email, and their phone answering system says that you can hold, or leave a number and they will call you back but it might be 4-5 hours.

Due to "Covid 19". Looks like they misspelled "bad customer service".

I ordered a shade on June 18. My first estimated delivery date was the July 4th weekend. Those dates came and went. That has happened 5 times now. After each non delivery, I would check the status and it would say my shade is being made. You cannot send customer service an email. No one answers the phone after extremely long holds. If you elect to have them call you back, you wait hours for that call and if you miss it and try to call back, they are gone for the day. Last week I called to get a refund. I got a call back a day later and I was told that my shade was being shipped out that day. Today is August 21 and I have not received my shade. I went to check the status today and now I have another estimated delivery date of September 1-4. It says my shade is being made. How is it still being made when I was told last week that it was being shipped out that day? I tried to call customer service and got the usual no answer. I am waiting for someone to call me back and I will insist on a refund. I WILL NEVER ORDER FROM THEM AGAIN!

I can not rate the blinds themselves because like so many others I have yet to get my blinds. I called today to check my order and entered my order number as advised. The estimated ship date was dead air, no date given. I called twice with the same result. When I called for customer service I got a message that they were sorry but they were too busy to take calls today. Call back tomorrow morning please.

Supposedly it will take a month to cut their house brand to fit my window. That is ridiculous! In addition, despite the fact that Blinds.com has no intention to make my blinds anytime soon, they charged my credit card immediately. Not a hold or approval, but billed. I will pay for my blinds before they are ever made. Typically it has been my experience that my card has a hold placed for a purchase, but actual billing does not occur until shipping.

In short, no matter how much I like the blinds, if they ever arrive, I will never buy from Blinds.com again.

Chris