Blinds.comReviews 2,910

Good - however we are missing a set of the plastic ends that encapsulate the end of the pull strings.

Easy to order. Pretty fast delivery. Love the blinds and the way they look in my little country cabin

Took awhile to receive but arrived in good condition. Easy to install, in exception to the valance but we opted not to use them anyways. Color is more of an almond, not quite what we wanted but was able to make them work. Difficult to buy online and get an exact idea of the color. We are satisfied.

The blinds are nice, but the hardware was very difficult to attach as one of the tiny pieces did not have threads. My husband had to shop for a threaded piece in order to finish the project (after much stressing and straining). Have your Production Control people pay closer attention to parts.

First I was sent a blind that was much lighter than what was ordered online. They were good about sending a replacement. The installation has been a disaster. The parts lists to confirm that what I received is correct shows "no image" next to part numbers (see picture below), so I don't know if what I received is correct. The pictures on the instruction sheet don't match the parts I received. When I called service they emailed me the exact instruction sheet I already had. I explained and sent pictures to them that what I received won't fit. They said install it and send more pictures. When I explained and sent pictures of the center bracket sticking out so far that I can't mount the valance, they said it's on backwards. So, I drilled more holes in my door and mounted it the other way (see picture below), so now you can see the center bracket with screws above the valance. Not a pretty sight. After going thru 2 service people, very nice, but not very helpful, I was told I was suppose to receive the screws, nuts, etc ( see picture below) but they couldn't tell me what they were for. I had to use my own screws to mount the center bracket, since they weren't included with what I received. See picture below, the side pieces for the valance are too long, so can't be mounted without cutting them shorter. There's no hole at the bottom of the blind to mount the down bracket (see picture below). After spending many hours reinstalling, sending pictures & emails to service, they have stopped responding to me. This has been the biggest waste of time for a crappy product. I still can't believe this is Blinds.com. All the hours I've spent for 1 blind, at $1/hour I would have saved money to have a local company do the job.

I had previously ordered from Blinds.com with no negative issues. This time was very different. It is hard to reach them; stayed on hold for almost an hour. They are using a shipping company that is also unresponsive. My vertical cellular shades ($1500) were supposed to be delivered last week. They neglected to contact me prior to delivery and were denied access to my gated community. I called the shipping company and made an appointment to have them delivered several days later when they would be "in the area." I left work early to be home when they were delivered but they never came. And no phone call. When I finally reached someone at the shipping company, I was told that they never made it on the delivery truck because they couldn't find them in the warehouse at loading time. I called Blinds.com. No help from them. Just kept insisting they were in transit. I was told that someone from the shipping company would call me to reschedule. No phone call. No idea where my shades are or when they will be delivered! VERY BAD CUSTOMER SERVICE. STAY AWAY!

Very disappointing! We purchased 7 roman shades; 4 out of the 7 are unusable. The roller mechanism on one is broken off, the roller mechanism on another has been screwed onto the blind's upside down (this will not allow us to roll up or roll down the shades). The other two have significant scratches on the sides of them and it looks like someone tried to touch it up with white paint…? I am very disappointed. I would suggest purchasing from another company. We spent quite a bit of money and I was expecting, at the very least, blinds that are functional.

I am a designer and have been using this company for 16 years. They used to have the greatest customer service and product support. It is now absolutely terrible. Looking for a new window treatment vendor!

I looked at sale after sale after sale from all diff companies before ordering from blinds.com for 4 windows all with vertical blinds and 1 with a custom valance. The cost was $550-600 less than everyone else.
The blinds arrived and about 5 days later we unboxed everything ready to hand the blinds. All the hardware was wrong. There were no instructions on how to hang the blinds which if I had hardware, it wouldn't have mattered.
I contact the service department and got the instructions sent to me (wrong instructions) 3 weeks later got the hardware. Some of the hardware was wrong and there was no hardware to hang the valance. No return call from Blinds.com
I called and got a different person. Hardware ordered again and it was wrong. No return call.
I called again. The valance was supposed to come predrilled. Nope not mine. No the valance wasn't supposed to come predrilled and more hardware arrived (2" screws for a 1/4" thick valance. That's not going to work.
Here I am, 8 weeks since shipment and I have 1 incomplete window still. If I had paid that $550-600 more, I'd have had a finished job. Instead it's been 8 weeks inconsistencies hours of phone call times and photos and emails I have to construct. My time is worth more.

The blinds are nice but 3 n hi of 4 came in too long by 1/2". They never took the deduction. I had to manually cut each one. I'm glad you can't tell because they are slightly uneven now. If the valance isn't fixed in the next week, my credit card company can battle it out.

Sample colors are NOT what you get.
We spend over $2k on 17 window coverings. We ordered Rainer Shadow and it came a baby blue color. Blinds.com would not take any responsibility. Had to do a remake for an additional $1100. Ended up going with Sonora Snow White.

Go to a professional- These guys are cutting corners. Product not great quality.

The blinds arrived 3 weeks late, and upon opening the box I noticed they were the wrong blinds. I contacted Customer Service; the employee was friendly, responsive and apologetic and said they'd contact the manufacturer and get back to me regarding what happened/options. I then received an automated email stating my "new order" was underway and cancellation was not possible. That set of blinds was scheduled to arrive in the next 1-4 days, and only because I followed up with Customer Service was I informed the blinds would be *at least* one week late. I will never use this company again and I will never recommend them. They're either incompetent or willfully providing false delivery timelines.

Well, the correct blinds finally arrived... a week+ late. Upon opening the box we noticed the instructions, which indicate options of an interior side, interior top or exterior mount, didn't match up the brackets sent. I contacted customer service who then contacted the manufacturer, who explained it's ONLY a top mount. I was on the phone for 31 minutes only to find out that, once again, the manufacturer did not send what I ordered, which was an interior side (or "inside") mount. The manufacturer emailed a video to "help" us navigate the instructions... it was 9 seconds long with several steps already completed. This is an absolute disaster and they have yet to redeem themselves; minimally, Blinds.com should be offering free installation. Do not recommend.

Ordered 10 Roman shades and 2 custom drapes. Hired a professional to install Not a single one fits. All too short and all came mislabeled. The installation pieces were missing. Had to run to hardware store several times. Customer service " due to staffing, we cam not accepts calls or reply to emails." How doI get these replaced?

Ordered at different times and I have had all good experiences. They fit well & delivered on time. Directions for the vertical cellular were a bit thin. Were supposed to be 'tensioned' at the factory but my husband (really handy) had to figure it all out and re-tension. They all look as expected - really professional.

This has hands down been the worst customer experience of my life. My order was put on hold three days after originally placed due to a product shortage on the side channels which I quickly rectified only for my order delivery to be delayed multiple days. Two weeks after my order, on the date my order was supposed to ship, I called blinds.com to inquire on the status of my order to be told that it was delayed a week due to the side channel issue that had been resolved in a matter of hours. The next day, I called back to inquire to be told that the side channels were on back order and my order would be shipped 35 days in the future. None of this was communicated to me via email and would have not been told to me had I not called. This is a completely unprofessional organization that lacks integrity and does not value their customers or their loyalty.

I ordered blinds on 3/16 for my son's new first floor condo with large floor to ceiling blinds. They were supposed to ship in 10 days. On 3/29 I got an email that they had shipped and a tracking number! When I log on to my blinds.com account, however, it says they are still being made. When I search the tracking number with the shipper the number isn't found. When I call and leave my number for a call back, I never get a call back. Right now I've been listening to very bad music on hold for a very long time. Mean while, the neighbors are seeing my son's naked butt.

I ordered 2 cellular shades for my bedroom in January. 1shade arrived 2/23 and the other is still out there somewhere. Called CS x2- spoke with nice rep, who told me due to the storms in Memphis there is a week delay in shipping from there (originated from China). Well my 1 shade made it out - a week after the storm. We are into the 2nd week of March and still no 2nd shade. If anyone can help me get this delivered I would appreciate it. Thank you

I have purchased motorized roller shades for the last several years, and my most recent purchase was a 1000$ waste. The cassette for the shades is no longer available and they come in pieces that are difficult to put together, and cannot link the remote controls. The valence that used to come in a preboxed fashion, is now a couple of cheap pieces of plastic on the sides that did not fit, and a flimsy piece of metal for the front. At this time, it just hangs on the front of the bracket, and keeps falling off. Will not purchase from them again. They lost a customer that spent well over 6K in the last few years. I would have uploaded my receipt if this website would have accepted it.

Have small blind in kitchen purchased from this company. The tilt mechanism stopped working. I called Customer service & was not given a choice of a replacement, but offered a replacement part. Part never came. Called again & even with the order # given it could not be found. Finally the person I spoke with found my original order of several blinds and identified the kitchen blind. The part finally arrived. During the replacement of the part one of the strings connect to the part broke. I noticed it was worn nearly into from use before it broke. Called Customer service and went through the same problem locating my part order # or me even after providing my telephone # & email address. This individual asked that I take a photo of the broken string to provide to their manufacturer( probably 7 y. O. children in China). I was informed the blind was still under warranty, but I was not offered a replacement. I explained I did not wish to go to that much trouble & I would get a replacement somewhere else. So, beware. One may be better off going to one of the major stores like Lowes or Home depot. I am! Fredrick tucker