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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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Louisiana
1 review
0 helpful votes
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True to their word
December 19, 2021

Easy accurate cuts great color selection. Samples were great and had question on cuts was answered accurately. Have both tdbu inside mount cellular shades as well as a td door window one with magnetic claps. All are great. Grab an extender if getting tdbu as is worth it. Both orders went on sale within a 14 day window and both times I called in and they were true to their word and refunded the difference. Ordering was a breeze and customer service was excellent.

Date of experience: December 19, 2021
Nebraska
1 review
0 helpful votes
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No cords
December 19, 2021

Super easy site, plenty of options, speedy delivery, quality blinds, love the cord-free option -- cats can't chew on cords hat aren't there

Date of experience: December 18, 2021
Georgia
1 review
0 helpful votes
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Best!
December 19, 2021

We only buy our blinds from Blinds.com. We have been buying from them for the last 7 years. Best price! Best quality!

Date of experience: December 18, 2021
Louisiana
1 review
0 helpful votes
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Long wait
December 18, 2021

Excellent website, so easy to customize my order.
Only slight issue I had was trying to understand the difference between 2 similar products. It took a while to be able to chat with a person, but she explained that they simply come from different warehouses - that's a tad confusing. Everything else was great!

Date of experience: December 18, 2021
District of Columbia
3 reviews
0 helpful votes
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Blinds.com
December 18, 2021

Very helpful customer service the representative was very knowledgeable! The blinds fit perfectly and I will most likely order again.

Date of experience: December 18, 2021
Hawaii
1 review
0 helpful votes
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Thank you very much. Your site is very easy to use and I appreciate that you do not add charges because we are in Hawaii. Mahalo nui and aloha.

Date of experience: December 17, 2021
California
1 review
0 helpful votes
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Blinds were perfect!
December 17, 2021

Simple website to use. I am a repeat customer. Measuring is very easy and are two sets of blinds fit perfectly. Really updated the room for minimal cost.

Date of experience: December 17, 2021
Rhode Island
1 review
0 helpful votes
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Easy Ordering, Great Blinds
December 17, 2021

I've ordered from Blinds.com many times and find the site easy to use. We really love the blinds and they arrived as ordered.

Date of experience: December 17, 2021
Texas
1 review
0 helpful votes
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Great Customer Service!
December 17, 2021

Easy to order & affordable! I made a mistake on the measurements of one of my blinds, and the customer service rep was so helpful and a pleasure to speak with. They took care of replacing it, no questions asked! Highly recommend ordering from Blinds.com!

Date of experience: December 16, 2021
Washington
1 review
0 helpful votes
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Delivered exactly what was promised
December 17, 2021

These were my initial notes to the seller: Nice shopping cart; not sure why I had to pick bottom up twice; wish I could see the mounting hardware up close -- didn't get bottom up/top down because I couldn't visually evaluate ease of installation or durability of mechanism; wish cordless mechanism was explained (magnets? Springs?); wish there was an option for "cheapest color" rather than having to look for it; would have paid more for an expedited order; would have preferred to see installation instructions up front.

These are my notes now that I've had the unit installed for a couple weeks or so: it took many weeks for the package to get here. Had I known that up front, I probably would have looked elsewhere, but I'm very pleased with the final product. It is both convenient to operate and attractive. I'll very likely shop here again.

Date of experience: December 16, 2021
California
3 reviews
17 helpful votes
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Honorable Company
December 17, 2021

Things did not go perfect with my order, but Blinds.com did an outstanding job of fixing things and they honored their amazing satisfaction guarantee!

Date of experience: December 16, 2021
California
1 review
0 helpful votes
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I am satisifed with your product
December 15, 2021

There is some confusion about the dimensions and the control. Explicit instructions about dimensions aren't there.

Date of experience: December 15, 2021
Arizona
1 review
0 helpful votes
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Satisfied Customer
December 15, 2021

Blinds.com is great! Lots of selection with high quality products. Website is simple to navigate and the ordering process is so easy. Time from ordering to receiving the blinds was really good. Installation was understandable and went smoothly. Blinds are great and have been a big improvement to our kitchen!

Date of experience: December 15, 2021
Virginia
1 review
0 helpful votes
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Great blinds with a reasonable price!
December 15, 2021

Quick and easy, fit perfect! Measuring is simple, I placed my order and they shipped earlier than promised. I will definitely buy more!

Date of experience: December 15, 2021
Arizona
1 review
0 helpful votes
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Great Company and service
December 15, 2021
Updated review

Again ordering was easy I double checked dimensions and colors, my windows look great. They reshaped broken part received it in 2 days!

Date of experience: December 15, 2021

Odering was very nice on line
December 15, 2021
Previous review

Odering was very nice on line

Date of experience: December 15, 2021
Wisconsin
1 review
0 helpful votes
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Good value
December 15, 2021

Straight forward super easy. Would be best if Apple Pay was also an option. Pleased with color, quality and careful packaging. Perfect fit for my craft room window.

Date of experience: December 15, 2021
Minnesota
1 review
0 helpful votes
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Agents lie to you
January 14, 2022

I placed and order and continue to be told my order is being taken to FedEx tomorrow. I have FedEx tracking numbers but nothing comes to them. Have now been told they are on way to US customs from Romania. I am tired of being lied to and just want to go somewhere else but they have my $2,000.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2021
SocialCare .. — Blinds.com Rep
over a year old

Hello Bill, I am so sorry to hear your order has been delayed in shipping. I know this is very frustrating but I would love to see how I can help. Would you please send me an email to [email protected] and include your full name and order number? Some products do travel through customs and this can slow down the delivery, I wish this was not your experience. I look forward to your message and further looking into the status of your order. -- Tami F. Blinds.com Social Care Team

Virginia
1 review
0 helpful votes
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Easy and intuitive interface. The product is of great quality and it shipped more quickly than I anticipated, which was impressive given the supply chain and delivery issues that have been so common.

Date of experience: December 14, 2021
Ohio
1 review
0 helpful votes
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Blinds
December 14, 2021

Great price and easy order process... my blinds look great. Would order from this site again in the future.

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
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Good looking
December 14, 2021

Fits perfectly! Easy to order on line, with many different options, designs and colors with great prices!

Date of experience: December 14, 2021