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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
This company does not typically respond to reviews

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155,178 reviews

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Utah
1 review
0 helpful votes
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Black out shade
December 23, 2021

Very nice quality on shade, install was a breeze, would recommended buying the steel chain as an upgrade as the plastic chain that comes with it keeps coming apart at the clasp. Other then that a great product.

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Easy to order, great pictures and very good measuring instructions and video. Good payment options. A little wait on the shipping but they arrived before first projected and so glad

Date of experience: December 22, 2021
Texas
1 review
1 helpful vote
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I ordered blinds for my front bedroom when my stray pregnant rescue dog destroyed them. I was in a hurry to order new blinds since she was going to have the babies soon, so I didn't measure as accurately as I should have, that is my fault. Wasn't able to install the new blinds though until all the puppies and mom were adopted and out of that room this past month, so I just was able to try to install the blinds. They were too short with the width to hold securely in the brackets so I called to see what I could do. Because I was past the 30 days after delivery they said I would have to order new blinds. I completely get that policies need to be followed, but I never had the chance to see if these fit properly with the situation going on at my house. I told them no, I wasn't going to give more money to a company that didn't value their customers more. It's a shame because my dad has ordered so many blinds from them for his new house and was so happy with the quality

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2021
SocialCare .. — Blinds.com Rep
over a year old

Hello KP, Thank you for taking the time to share. I appreciate your honesty in being outside our 30-day SureFit Guarantee policy. I am so sorry my service team was not approved to extend the Guarantee for you and I sincerely apologize this left you feeling like you are not a valued customer. I would love the opportunity to look into this further with you. Please email me at [email protected] and include your order number, name and phone number. I look forward your message and determining what I can do to assist further. -- Tami F, Blinds.com Social Care Team

Illinois
1 review
0 helpful votes
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My New Blinds
December 22, 2021

I have ordered these blinds before and love them, good quality blinds. Easy to install. And exactly what I ordered.

Date of experience: December 22, 2021
Mississippi
3 reviews
0 helpful votes
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Blinds look great!
December 22, 2021

Easy to order online and the blinds fit perfectly! The color is perfect and I will definitely order again. Great quality!

Date of experience: December 21, 2021
California
2 reviews
0 helpful votes
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Good enough.
December 21, 2021

Using FedEx is a "crap shoot" lately.
This order was no exception to that pattern. Blinds did as good as hoped. Quality of blinds is as expected.

Date of experience: December 21, 2021
Canada
1 review
0 helpful votes
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Administrative Coordinator
December 21, 2021

Very easy ordering. The salesmen love them and are already installed! Thank you

Date of experience: December 21, 2021
Colorado
1 review
0 helpful votes
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Blinds
December 21, 2021

It was very easy to order from Blinds.com The directions were clear for measuring and they fit perfectly when installed. Delivery was made more complicated than needed however when they were mailed out without the complete address, though the complete address was on the order/receipt. This caused confusion and delays in my receiving them.

Date of experience: December 21, 2021
Utah
1 review
0 helpful votes
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1" Real Wood Blinds
December 21, 2021

Replacing one window of blinds in a house can be difficult when the original brand no longer carries a 1" blind. The quality was equatable to blinds twice the price and install was easy to adapt to the original mounting.

Date of experience: December 21, 2021
California
1 review
0 helpful votes
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Beautiful Faux wood plantation blind
December 21, 2021

Very easy to order, well made, very happy with the purchase...,...

Date of experience: December 21, 2021
California
1 review
0 helpful votes
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Great
December 20, 2021

Very great experience, would definitely buy blinds here again. They were easy to install and look great.

Date of experience: December 20, 2021
New York
2 reviews
0 helpful votes
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Couldn't be easier to order. Great quality, looks great, and easy to install by myself. Would def order again

Date of experience: December 20, 2021
Texas
1 review
0 helpful votes
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Look good
December 20, 2021

Have not hung yet as I'm still in the building process. All my blinds are still in their boxes. Should be hung later this month.

Date of experience: December 20, 2021
Colorado
1 review
0 helpful votes
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New bedroom blinds
December 20, 2021

No problems with the order. However, I wish I had asked for a sample. Color is fine, but these are very thin material. I would not have bought them if I had a sample. They are also inexpensive. I should have checked first.

Date of experience: December 20, 2021
California
1 review
0 helpful votes
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Good Quality
December 20, 2021

Great website with good variety and easy to use. Shipping was prompt and the sizing was right on. We love the quality of the blinds. Very sturdy and they look great!

Date of experience: December 19, 2021
Arizona
1 review
0 helpful votes
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Great quality blinds!
December 20, 2021

Great experience online. Love the ease of all the info they provide with regard to deciding on which product to buy.

Date of experience: December 19, 2021
Arizona
1 review
0 helpful votes
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Great blinds
December 20, 2021

Ordering was easy. Blinds were delivered when promised. They look great. Installation was also easy.

Date of experience: December 19, 2021
Montana
1 review
0 helpful votes
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I ordered 4 shades for my neighbor. 2 were motorized and 2 had to be cut to fit in irregular shaped windows. I worked through a design consultant to make sure that I ordered the right thing. The 2 motorized blinds showed up correctly except there wasn't a cord to charge the battery packs. The other 2 blinds are a different matter. The were about 6 inches too narrow for the windows. I called customer service and was first accused that this was my fault. I then explained that I worked through one of their designers and that on the email from the designer the dimensions are correct but the blinds were not cut to those dimensions. We then went through everything again and I was able to re order the blinds no charge. The second time they showed up they were an inch narrower than they were supposed to be. I called again. This time customer service was going to go back to the recorded phone call that I had previously to verify that I was telling the truth. They said they would send me an email with the results. I have not heard from them since. My neighbors had decided they did not want the blinds replaced for the 3rd time they would just like the charging cord for the motorized shades. You would think this company would jump at the chance of mailing out a $15 cord compared to 2 more shades. Nope, I guess they got their money and that's all they care about.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2021
SocialCare .. — Blinds.com Rep
over a year old

Hi Mistie, I'm so sorry you've had this experience! I'm happy to look into this and work to turn this experience around. Please send us a message with your contact information and order details to [email protected] - we'll do all we can to make this right. -- Blinds.com Social Care Team

Washington
3 reviews
0 helpful votes
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Good product for good price
December 19, 2021

I was replacing a wood mini blind on a full length door. I needed 1" slats to match another blind in the room and found them very difficult to fine in anything but flimsy aluminum. Blinds.com had them and the quality was very good, for a reasonable price. It took a couple of weeks to receive them, but overall the experience was very satisfactory.

Date of experience: December 19, 2021
California
1 review
0 helpful votes
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Louvers
December 19, 2021

When I installed the blind, everything went well until I closed the louvers. About half of them were stuck together at the bottom and no matter What I tried, they continued to return to a stuck position. I am assuming that the problem is static electricity, but I never experienced this problem with previous orders for vertical blinds from Blinds.com. I am looking for suggestions on how to resolve this problem.

Ted Watson

Date of experience: December 19, 2021