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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
This company does not typically respond to reviews

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155,178 reviews

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Pennsylvania
1 review
0 helpful votes
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I have ordered blinds several times before and have always been pleased with the quality and price.
Thank you!

Date of experience: January 31, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent
January 31, 2022

I've bought blinds from blinds.com several times. Great product, great service, great prices!
The blinds are high quality, and I love the customer service.

Date of experience: January 31, 2022
Louisiana
1 review
0 helpful votes
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More orders
January 31, 2022

I've always been very happy with your products and customer service! This was 3rd or 4th time I've ordered from your company. I'll be ordering more in the near future. Then my home will be complete!

Date of experience: January 30, 2022
Washington
1 review
0 helpful votes
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More new blinds
January 30, 2022

LOVE Blinds.com. Always been a great experience. Have been slowly shading our windows over the last 5 years, and have no complaints.

Date of experience: January 30, 2022
California
1 review
0 helpful votes
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Great Service and attention to detail
January 30, 2022

The chat Lady Teena, helped me find my original order so that I could get an other blind of same color and conditions. Thanks Teena!

Date of experience: January 30, 2022
Indiana
1 review
0 helpful votes
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Love them
January 30, 2022

Great easy to use web site fast delivery. Looked around other sites you cant beat the price or quality.

Date of experience: January 30, 2022
Florida
3 reviews
1 helpful vote
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Beautiful plantation shutters
January 25, 2022

We are thrilled with the look and fit of our shutters! I feel that most people are unhappy because they either measured wrong or had unrealistic expectations about delivery timing.

Date of experience: January 24, 2022
Montana
2 reviews
0 helpful votes
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Confusion straightened out :)
January 16, 2022

The total on my order page was not the same as on the total on the check out page. The website had me thinking my blind was $286 then at check out it was $359... the next day they had it resolved and issued me a credit. Very good business! Thank you

Date of experience: January 16, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Elizabeth! I am so sorry for the confusion, but happy to look into this further for you! The website promo codes are left unapplied so that in the cart, customers that have any personalized promos can choose which ones to apply. I have reached out to you via email regarding our current promos that applied to your order. Please let me know if you have any additional concerns - I am happy to help! - Austin L

New York
2 reviews
0 helpful votes
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My mistake solved
January 13, 2022
Updated review

I ordered 2 blinds and discounts were applied. Once in the cart with the two I could not get my thirds blind. When I created a second cart with one more blind it gave less of discount. I paid 20 dollars more for the last blind. Company alerted. They took care of it and enlighten me as to what I did wrong. Recommend them highly.

Date of experience: January 13, 2022

I ordered 2 blinds and discounts were applied
March 4, 2022
Previous review

I ordered 2 blinds and discounts were applied. Once in the cart with the two I could not get my thirds blind. When I created a second cart with one more blind it gave less of discount. I paid 20 dollars more for the last blind. No happy.

Date of experience: January 12, 2022

I selected 2 blinds, added to cart and couldnt find...
January 12, 2022
Previous review

I selected 2 blinds, added to cart and couldnt find a "continue shopping" button as I need one more different size

Date of experience: January 12, 2022
New York
1 review
0 helpful votes
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Excellent site, and great service!
January 8, 2022
Updated review

Easy to order and easy to compare different blind sets. I will be back to order more blinds in the future.

Date of experience: January 8, 2022

The price for the cordless showed $29 and then changed...
March 4, 2022
Previous review

The price for the cordless showed $29 and then changed to $39 in the cart.

Date of experience: January 3, 2022
Pennsylvania
1 review
0 helpful votes
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Surprisingly great customer service
January 7, 2022

I originally left a note on my final purchase about my order. I was not expecting a response from Blinds.com (or thought I needed one). However, they wrote back to me anyway, which I appreciated enough. But they also volunteered a price guarantee policy they have and ended up giving me some money back. Totally unexpected but completely appreciated

Date of experience: January 7, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Rachel! I'm so sorry the price was not the same once you added the item to your cart, but happy to see you were able to successfully apply the promo! To allow customers to use whichever promo they choose, we do not automatically apply the website promos in the cart. Additionally, I wanted to let you know we have a 14-day Price Guarantee, from the date of purchase, which allows you to be credited the difference if you see a better promo within 14 calendar days. If you'd like to share more about your checkout experience, please feel free to reach out to us directly at [email protected] - Austin L.

California
1 review
2 helpful votes
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Mass Confusion
February 3, 2022

In July of 2021 I ordered over $4700 of solar shades. Within days the sides of the valances started to delaminate. Part of the reason is that the folks that I paid $50 to come out and measure did not measure how deep the windows were and they had to end up cutting plastic sides to make them fit in the window. They should have been measured so they were manufactured correctly. I contacted customer service and they sent out 3 inspectors to see what was happening. All of them had different excuses and nothing came of these visits. I then sent more pictures and here it is Jan. 2022 and just got off phone with customer service and they replacement for the sides of the solar shades are on hold. I have talked to no less than 7 people and nothing ever happens. They say they give you 100% satisfaction, but I have %100 percent disappointment. Do not use these folks unless you want to have your order drag on and wait on the phone to speak to someone. Pay the extra money and find a reliable company. Very sad. I never usually write bad reviews but I have had it with these folks.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Lisa! I am so sorry you have had such a frustrating experience. I see you have been working with Customer Service to rectify this. I've reached out via email with an update on your order. If there is anything else you need assistance with, please do not hesitate to reach out to our Social Care team at [email protected] - Robin U

Wisconsin
1 review
0 helpful votes
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Kitchen Blinds
January 1, 2022

Love the blinds that match our kitchen cabinets to a tea!
The price was unbelievably less than other competing blind companies!

Date of experience: January 1, 2022
New York
3 reviews
0 helpful votes
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Purchase was easy to make. All the necessary information needed to determine the correct size and installation process is readily available.

Date of experience: January 1, 2022
Arizona
2 reviews
0 helpful votes
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Outstanding experience!
January 1, 2022

It was great! We ordered a beautiful dark brown cloth roman shade with a blackout backing for a bedroom and it fit perfectly in our window and is absolutely beautiful. We were so pleased with our purchase and the price was right too for a custom made blind I highly recommend blinds.com!

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Friendly & easy to use website with all the right reminders for your order. Love the color change in the preview too!

Date of experience: December 31, 2021
Florida
1 review
0 helpful votes
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Continuing Remodel
December 31, 2021

Very good site, we have used blinds.com for all our window blinds with remodeling our house. We have very few issues with the blinds, but we have resolved these with no problems.

Date of experience: December 31, 2021
Arizona
1 review
3 helpful votes
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Easy to understand instructions on how to measure windows. Nice selection of colors... the second time I've ordered blinds from you. I always recommend.

Date of experience: December 30, 2021
Connecticut
2 reviews
0 helpful votes
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Blackout
December 31, 2021

Nicely done! Ease of operation,
reliable pricing, etc. Ordering somewhat confusing as there were apparently several coupon options and only one at the end

Date of experience: December 30, 2021
Utah
1 review
0 helpful votes
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Frustrating
December 30, 2021

Frustrating to have to wait for over a month to receive the blinds. I was always having to email to see what was going on and why I did not have my blinds. I bought the blinds because my sister received her blinds in about 2 weeks and was pleased with the service. I was disappointed in the communication with the company.

Date of experience: December 30, 2021