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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
This company does not typically respond to reviews

Instant Feedback

155,178 reviews

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Colorado
1 review
0 helpful votes
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Really easy web site to navigate and to select blind sizes. I also liked the selections available and the great prices.

Date of experience: February 8, 2022
Texas
1 review
0 helpful votes
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Best custom blinds company hands down
February 8, 2022

I love my blinds. The ordering process was so good! Easy to pick samples and delivery was super fast! The quality is very nice too! Excellent customer service and follow-thru. There's nothing not to love.

Date of experience: February 8, 2022
Colorado
2 reviews
0 helpful votes
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They had the right hardware to mount on the outside of the metal window frames. I didn't get the discount I expected because I didn't enter Glenn Beck's promotion code.

Date of experience: February 7, 2022
New York
1 review
0 helpful votes
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Don't Order "Blindly"
March 10, 2022

Not enough description of woven vs. non woven fabrics. Also, ordered cordless but video never showed how to open slats on sheer shades. Video didn't even show sheer shades. Hope I made good choices but not feeling confident due to lack of information.

Samples took almost two weeks to arrive. If you need something quickly go to a store so you can see what you will be getting.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 7, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Mark. I am so sorry to hear there was confusion regarding the product descriptions. The best way to understand the fabrics and their differences is through the free samples we offer. You can get up to 10 at no cost that can be ordered online or through a member of our Design Team at 800-505-1905, option 2. No worries though, we have a 30-day satisfaction guarantee (https://www.blinds.com/satisfaction-guarantee) That can replace up to 10 shades per household, per lifetime. Just make sure you call us within 30 days of receiving your product. If you have any additional questions or concerns, please reach out to our Customer Service team at 800-505-1905, option 3. Thank you for your feedback and have a great day! --Jessica N

New Jersey
1 review
0 helpful votes
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Worked it out
February 7, 2022
Updated review

A little confusing. And the brackets were not a perfect fit. Somewhat frustrating, but we worked it out.

Date of experience: February 7, 2022

A little confusing
December 24, 2021
Previous review

A little confusing

Date of experience: December 24, 2021
Oregon
2 reviews
0 helpful votes
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Fast and easy.
Too much choice makes selection tricky. I ended up going for the whitest and I regret it a bit. Also I have other stores at my house from a different company, I like the material of my old stores better. May be there was a similar option but I couldn't tell… I should have asked for help. Overall the stores are great, easy to install and good quality. They also arrived very fast.

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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Ok
March 9, 2022

Sale pricing was given, but sale disappeared in the cart. I had to dig around for your code. Felt like a bait-and-switch.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Jeffrey. I am so sorry to hear you are not satisfied with your purchasing experience. When in the shopping cart, there is a blue "Apply Promo" button right above the price breakdown. When clicked, this will apply the current promotions automatically. If you have your own promo, there is a box to type that in also. Please note, not all promotions can be stacked together. Hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to me at [email protected]. --Jessica N

Illinois
1 review
0 helpful votes
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The support staff was very nice, however the Levolor cellular shades I purchased 2-5-2022 came on sale 3-5-2022 for $391.15 less when comparing the shopping cart printouts from both dates. I requested a reimbursement from Blinds.com but was able to receive only $269.40 credit. That is a $121.75 difference. One shade 91" wide arrived damaged, however the support staff reordered a replacement and is working on sending it out. One shade was made incorrectly as it was room filtering and not room darkening as described on the order. The support staff reordered a replacement for this one also and is working on sending this out.
The website is setup nicely and is easy to use, prompting for a choice for every option. One thing that would make this 5 stars and be real nice is a sample book that can be checked out for $100 and then refunded when a purchase is made over a certain dollar amount otherwise $90 is refunded when the book is returned... that would be really awesome.

Date of experience: February 5, 2022
Minnesota
1 review
0 helpful votes
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Faux blinds
February 5, 2022

I like what I got and I will probably buy more in the future but I did unsubscribe from future emails there were just to many

Date of experience: February 5, 2022
NL
1 review
0 helpful votes
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Great value
February 5, 2022

Always great and easy to work with. High quality and great instal instructions. I will never by blinds anywhere else

Date of experience: February 5, 2022
Pennsylvania
2 reviews
0 helpful votes
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Awesome
February 5, 2022
Updated review

Quick easy ordering app love the color perfect match! Easy hanging and the quality is outstanding!

Date of experience: February 4, 2022

Pretty easy now lets see what they look like!
December 20, 2021
Previous review

Pretty easy now lets see what they look like!

Date of experience: December 19, 2021
Washington
1 review
0 helpful votes
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Thanks Really enjoy having the new blinds. Have them in my dining room and really like how they work and really look great.

Date of experience: February 4, 2022
North Carolina
1 review
0 helpful votes
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Notice on Feb 1 that my order had shipped. FedExsays awaiting pickup Company says in customs Truth?

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi William! I'm sorry to hear there were some confusing details on your shipment's tracking info. I have looked at your order and sent you an update about the expectations for this type of shipment. Please feel free to reach out if you have any further concerns. We are happy to help! - Austin L

California
1 review
0 helpful votes
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Lakeside blinds
February 4, 2022

Site is very helpful, continue to have good experiences. Good quality products and great selection. Thanks

Date of experience: February 4, 2022
California
1 review
0 helpful votes
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Blinds
February 3, 2022

Very easy website to order from. Blinds were, exactly the right size, and were less expensive than ay Home Depot for the same blind!

Date of experience: February 3, 2022
Arizona
1 review
0 helpful votes
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Some good, some bad
February 2, 2022
Updated review

The website indicated free installation when spending $1499, but there was no way to add this to the order as instructions on the site indicated. It was hard to figure out how to get your order, but also request someone to come and measure.
The good, talking with the customer service rep on the phone got my order straightened out. They also honored the discount price for me.

Date of experience: February 2, 2022

I could not add the installation option
March 4, 2022
Previous review

I could not add the installation option - frustrating

Date of experience: February 1, 2022
Maryland
1 review
0 helpful votes
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Best Window Treatment Products!
February 2, 2022

I just finished having all my window treatments installed from blinds.com, and I couldn't be happier. I have composite shutters for every window and vertical blinds for my sliding patio door. Blinds.com staff were very helpful during the measuring and ordering process.

Date of experience: February 2, 2022
California
1 review
0 helpful votes
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They are a little wrinkly
February 1, 2022

Everything so far has been easy but I'm just at the beginning.
Delivery was fast and the installer came in a timely frame. Installation was quick and efficient.
The blinds were not as tight fitting as I'd hoped. They are a bit wrinkly at the bottom. Overall I'm satisfied

Date of experience: February 1, 2022
Wisconsin
1 review
0 helpful votes
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So far so good. Great info on how to measure. Good step bye step instructions. Will let you know how install and blind performance are when we get our blinds.

Date of experience: January 31, 2022
Louisiana
1 review
0 helpful votes
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Great Blinds
January 31, 2022

Ordered these for my last home in Rockport Texas. Now ordered for my new home in Louisiana. Great quality. Great price for Bali.

Date of experience: January 31, 2022