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Blinds.com

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
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155,178 reviews

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Texas
1 review
0 helpful votes
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Great Place for Blinds
February 14, 2022

I love the ease of using your site. I also love that they keep my previous orders (even years ago) so that I can match the color that I ordered the first time. Thank you. If you know how to use a tape measure, you can get your blind measurements right and get professionally made blinds at a fraction of the cost.

Date of experience: February 14, 2022
Texas
1 review
0 helpful votes
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Great experience
February 14, 2022

Very easy, nice experience. The quality of our blinds is exceptional... I highly recommend this company if you are considering ordering new blinds... you won't be disappointed..

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 14, 2022
Illinois
2 reviews
0 helpful votes
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Not what I expected
March 16, 2022
Updated review

I was promised by your representative that there would be no cords showing when I lower the cellular shades from the top. This is not the case. There are 3 cords showing and I specifically asked for shades that had no cords. I'm very disappointed that you weren't honest with me.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 14, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Nancy. I am so sorry to hear your shades did not arrive as you expected. This is not the type of experience we want for our customers and I want to help. I am writing you an email to discuss this further. I look forward to hearing from you soon. If you have additional questions or concerns, please reach out to me at [email protected]. --Jessica N


Michael was helpful in getting me a quote and answering...
December 29, 2021
Previous review

Michael was helpful in getting me a quote and answering questions.

Date of experience: December 29, 2021
Wisconsin
1 review
0 helpful votes
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Great Fit
February 14, 2022

Very easy to order and install. The! Fit was great. Good quality. Would use again for more windows.

Date of experience: February 13, 2022
Arizona
3 reviews
0 helpful votes
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Great customer service!
February 13, 2022

Really an easy way to order custom blinds! The website is so user-friendly and follow up with customer service was perfect. Everything went smoothly and fast delivery. Very pleased with the high quality and fit of the blinds. Great selection too. Highly recommend.

Date of experience: February 13, 2022
Connecticut
1 review
0 helpful votes
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Directions
February 13, 2022

Easy to order and received what I expected. Good quality! The directions should warn that added support bracket can interfere with the control strings. Other than that, I will likely order from Blinds again in the future.

Date of experience: February 13, 2022
Austria
1 review
0 helpful votes
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Awesome
February 12, 2022

Easier than going to the Home Depot or other store. They have "standard" sizes only. I was brought here by Dave Ramsey.

Date of experience: February 12, 2022
Texas
1 review
0 helpful votes
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Pretty good for the price.
February 12, 2022
Updated review

I liked that I could label and name every set of blinds. And stack coupons (always a game changer when coupons can be stacked). One of my blinds rods was cut too short and wasn't capped at the end. But that's my only complaint. The website was pretty straightforward. Although I can definitely think of ways to improve user interface…. Overall, pretty satisfied. They arrived quickly. Installation was straightforward, no missing pieces. Great quality. And I love that I could order free samples without having to pay for shipping. That's what ultimately helped me decide.

Date of experience: February 12, 2022

Very user friendly
December 29, 2021
Previous review

Very user friendly.

Date of experience: December 29, 2021
Arizona
1 review
0 helpful votes
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The best
February 12, 2022

EXCELLENT VALUE AND SELECTION
Ease of ordering
Excellent customer service and very knowledgeable
Why go any were else

Date of experience: February 12, 2022
California
1 review
0 helpful votes
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Nice people to work with
February 12, 2022

Very nice person salesperson Gene Hernandez. Very helpful all the way. Nice blinds for the price. Had home depot install blinds for $199. Well worth it.

Date of experience: February 11, 2022
New Jersey
1 review
0 helpful votes
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INTERACTON
February 11, 2022

Ralph, via telephone, was a big help in getting details about the shade and had style/color samples sent to us.

Date of experience: February 11, 2022
Idaho
1 review
0 helpful votes
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Great product and customer service
February 11, 2022

Good company to work with. Customer service is excellent.
Product is what I'm looking for at a good price and delivered to my door quickly. I love their no fault customer satisfaction policy.

Date of experience: February 11, 2022
Oregon
1 review
0 helpful votes
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I really like the blind.
February 11, 2022

This will be the third blind I have purchased from you. I am pleased with your products and quality. The only objection I have on this last blind was there's two wands in the center to open the blinds. I felt that it could've just been one wand.

Date of experience: February 11, 2022
California
1 review
0 helpful votes
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Love these blinds!
February 10, 2022

Great product and I love the way they look! I brought them to keep my dogs from barking at people walking by, makes such a difference. Definitely going to upgrade all my blinds now

Date of experience: February 10, 2022
Florida
1 review
0 helpful votes
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Great blinds
February 10, 2022

I ordered these for my whole house in December and now am ordering for new Florida Room I am adding to my home. Very nice quality blinds. I really like the mounting brackets vs the end ones that typically come on blinds from other places.

Date of experience: February 10, 2022
Idaho
1 review
0 helpful votes
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Nice and easy!
February 10, 2022

Easy to buy and even easier to install. Thank you. I have plenty more to replace in the 6 bedroom house.

Date of experience: February 9, 2022
Oregon
1 review
0 helpful votes
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Perfect Fit!
February 9, 2022

The blinds are just right for what we need them to do - filter the sunlight that has been making it difficult in the mornings to use our computer because of the glare from the windows. The blinds arrived in a timely manner, were easy to install and fit perfectly. Thank you, Blinds.com!

Date of experience: February 9, 2022
New York
1 review
0 helpful votes
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Great custom made blinds
February 9, 2022

I'm happy with the blinds, exact sizes and nice quality. But one of the blinds didn't come with brackets etc for installation which I received 3 weeks later after a phone call to the customer service.

Date of experience: February 9, 2022
Georgia
2 reviews
0 helpful votes
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Great Experience, I ordered via phone contact with a sales representative. Placed an order a day later and in less than two weeks I had my blinds. They were very easy to install and looked great. The valance cover for the top of the blinds did not fit properly, I called and spoke to a customer service representative who had the replacements out to me in less than seven days. My wife loves them and if she's happy, me casa is happy!

Date of experience: February 9, 2022
Maryland
1 review
0 helpful votes
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Wand crank replacement.
February 9, 2022

Found the Coolra blinds I was looking for. Ordered with 2ft wand cranks. They are too short for my wife. Ordered a 4ft and she is able to operate the blinds much better. Would recommend getting the 4ft wand cranks.

Date of experience: February 8, 2022