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Blinds.com

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
This company does not typically respond to reviews

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155,178 reviews

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Georgia
1 review
0 helpful votes
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Blinds are perfect!
February 18, 2022

Quick and easy order process! The first set I ordered was the wrong size, as I didn't measure correctly. I called to see if I could send them back and reorder and was told to keep them and that they would send the correct size as soon as possible. I received them within a week and they are absolutely perfect. Thanks so much for your great customer service and for your willingness to correct what was clearly my error in measurement. You guys are amazing!

Date of experience: February 18, 2022
Alabama
1 review
0 helpful votes
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Great Product!
February 18, 2022

Love your product! 2nd time we've used you, and we plan on using you again. The blinds are perfect for our restoration/renovation. Thank you so much!

Date of experience: February 18, 2022
Michigan
1 review
0 helpful votes
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Pleased with my order
February 18, 2022

This was the second time I have used this company. The blinds came in a timely manner and fit perfectly.

Date of experience: February 17, 2022
Florida
3 reviews
0 helpful votes
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Amazing!
February 17, 2022
Updated review

Fast shipping great products, I love how it keeps the light out of the room perfect size for the room I need it for Thank you

Date of experience: February 17, 2022

Easy to use and explains how to measure your windows...
February 3, 2022
Previous review

Easy to use and explains how to measure your windows so you get the correct size

Date of experience: February 2, 2022
Texas
1 review
0 helpful votes
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I ordered two white two-inch wooden blinds. These blinds smell so bad of chemicals that they cannot be hung. They make the rooms unbearable to be in as the smell is overwhelming and it burns your eyes, throat and nose.

I contacted Blinds.com via chat about this. They told me they would get back to me in 3 days and they never did.

8 years ago I ordered several blinds from them and nothing like this ever happened. They must have cut costs and quality to go along with it.

But these blinds are not cheap. Expensive mistake for me. And what kind of VOC's have I been exposed to?

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2022
SocialCare .. Blinds.com Rep
over a year old

Hi David. I am so sorry to hear the blinds are putting off a smell still. This is never the experience we want for our customers. I would love to look into this for you! Please send me an email with your order number and email address to [email protected]. I would be happy to help with this. -- Jessica N

North Dakota
1 review
0 helpful votes
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Price reflects quality
March 19, 2022
Updated review

Quick and easy to order and install, but cheap product. Color is already coming off blinds and the pull tabs do not stay in.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2022
SocialCare .. Blinds.com Rep
over a year old

Hi Joseph. I am so sorry to hear you are experiencing issues with your shades and I would love to look into this for you. I have sent you an email for more details and look forward to hearing from you soon. --Jessica N


Quick and easy!
December 31, 2021
Previous review

Quick and easy! Thanks for making this easy.

Date of experience: December 31, 2021
Ohio
2 reviews
0 helpful votes
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Beautiful Windows
February 17, 2022

My window dressings are beautiful and compliment my decor perfectly. The ordering process was easy and the delivery was quick. I love my windows!

Date of experience: February 16, 2022
Pennsylvania
1 review
0 helpful votes
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Always Perfect
February 17, 2022

Easy to navigate site. Quick delivery and great quality. Many choices and price ranges. Very easy to install.

Date of experience: February 16, 2022
Florida
1 review
0 helpful votes
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Reordering additional blinds
February 16, 2022

I have previously ordered from Blinds.com and have been very pleased with their products. This was an order for one additional blind and there was a glitch at checkout using Paypal. Took several tries to get the order accepted. Other than that, I would rate them 5 stars.

Date of experience: February 16, 2022
SocialCare .. Blinds.com Rep
over a year old

I am so sorry to hear there were issues with PayPal services while checking out. I appreciate your feedback. If there is anything we can do to turn your 3-star experience into a 5-star experience, please reach out to me at [email protected]. --Jessica N

California
1 review
0 helpful votes
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Great value
February 16, 2022

Very straightforward buying experience! Great value… could use better installation instructions, but very satisfied.

Date of experience: February 16, 2022
Arizona
1 review
0 helpful votes
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Roller Shades
February 16, 2022

Jason was extremely knowledgeable and helpful! It was a pleasure to work with him on our shade order!

Date of experience: February 16, 2022
Arizona
1 review
0 helpful votes
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Great experience
February 16, 2022

You had the exact blind I needed (to match existing blinds); I love that you sent samples for free, and your web ordering forms were very easy to complete.

Date of experience: February 15, 2022
Illinois
1 review
0 helpful votes
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Friendly knowledgeable design reps, extremely helpful, patient and professional. All products received when expected and in perfect condition.

Date of experience: February 15, 2022
Florida
1 review
0 helpful votes
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Store blind
February 16, 2022

Bonne présentation. J'apprecie la traduction en français'. Bonne explication. Les stores sont arrivés conformes et les mesures étaient correctes.

Date of experience: February 15, 2022
Florida
1 review
0 helpful votes
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Shipment Delaid
February 16, 2022

My experience was good, easy to use website, great promo discounts. The only issue was I didn't receive the blinds on the delivery date that I was given, it took two weeks longer.

Date of experience: February 15, 2022
Missouri
1 review
0 helpful votes
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Asked all the right questions without taking too long, plenty of options but not overwhelming and loved that my choices were saved when I went to add more blinds of different sizes to my order.

Date of experience: February 15, 2022
North Carolina
1 review
0 helpful votes
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Quick and easy
February 15, 2022

Excellent customer service. Great quality. You made the installation very simple. Perfect for my home.

Date of experience: February 15, 2022
Ohio
1 review
0 helpful votes
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Average quality
February 15, 2022

Ordering was very easy. Customer service is great. I ordered 3 roller shades for a bay window. One of the roller shades was missing the end piece that attaches into the bracket. Customer service was great. They sent me the replacement end right away, but it doesn't fit. The overall quality of the shades are okay. I thought they would be a little nicer looking.

Date of experience: February 15, 2022
Colorado
2 reviews
0 helpful votes
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Purchasing is easy and fast. I wouldn't purchase blinds from anyone else. I am extremely satisfied.

Date of experience: February 15, 2022
Arkansas
1 review
0 helpful votes
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Blinds
February 15, 2022

Ordered both horizontal and vertical blinds. Received with instructions for installing.
Went up without a hitch. Very happy

Date of experience: February 14, 2022