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Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
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Quick and easy order process! The first set I ordered was the wrong size, as I didn't measure correctly. I called to see if I could send them back and reorder and was told to keep them and that they would send the correct size as soon as possible. I received them within a week and they are absolutely perfect. Thanks so much for your great customer service and for your willingness to correct what was clearly my error in measurement. You guys are amazing!
Love your product! 2nd time we've used you, and we plan on using you again. The blinds are perfect for our restoration/renovation. Thank you so much!
This was the second time I have used this company. The blinds came in a timely manner and fit perfectly.
Fast shipping great products, I love how it keeps the light out of the room perfect size for the room I need it for Thank you
Easy to use and explains how to measure your windows so you get the correct size
I ordered two white two-inch wooden blinds. These blinds smell so bad of chemicals that they cannot be hung. They make the rooms unbearable to be in as the smell is overwhelming and it burns your eyes, throat and nose.
I contacted Blinds.com via chat about this. They told me they would get back to me in 3 days and they never did.
8 years ago I ordered several blinds from them and nothing like this ever happened. They must have cut costs and quality to go along with it.
But these blinds are not cheap. Expensive mistake for me. And what kind of VOC's have I been exposed to?
Quick and easy to order and install, but cheap product. Color is already coming off blinds and the pull tabs do not stay in.
Hi Joseph. I am so sorry to hear you are experiencing issues with your shades and I would love to look into this for you. I have sent you an email for more details and look forward to hearing from you soon. --Jessica N
My window dressings are beautiful and compliment my decor perfectly. The ordering process was easy and the delivery was quick. I love my windows!
Easy to navigate site. Quick delivery and great quality. Many choices and price ranges. Very easy to install.
I have previously ordered from Blinds.com and have been very pleased with their products. This was an order for one additional blind and there was a glitch at checkout using Paypal. Took several tries to get the order accepted. Other than that, I would rate them 5 stars.
I am so sorry to hear there were issues with PayPal services while checking out. I appreciate your feedback. If there is anything we can do to turn your 3-star experience into a 5-star experience, please reach out to me at [email protected]. --Jessica N
Very straightforward buying experience! Great value… could use better installation instructions, but very satisfied.
Jason was extremely knowledgeable and helpful! It was a pleasure to work with him on our shade order!
You had the exact blind I needed (to match existing blinds); I love that you sent samples for free, and your web ordering forms were very easy to complete.
Friendly knowledgeable design reps, extremely helpful, patient and professional. All products received when expected and in perfect condition.
Bonne présentation. J'apprecie la traduction en français'. Bonne explication. Les stores sont arrivés conformes et les mesures étaient correctes.
My experience was good, easy to use website, great promo discounts. The only issue was I didn't receive the blinds on the delivery date that I was given, it took two weeks longer.
Asked all the right questions without taking too long, plenty of options but not overwhelming and loved that my choices were saved when I went to add more blinds of different sizes to my order.
Excellent customer service. Great quality. You made the installation very simple. Perfect for my home.
Ordering was very easy. Customer service is great. I ordered 3 roller shades for a bay window. One of the roller shades was missing the end piece that attaches into the bracket. Customer service was great. They sent me the replacement end right away, but it doesn't fit. The overall quality of the shades are okay. I thought they would be a little nicer looking.
Purchasing is easy and fast. I wouldn't purchase blinds from anyone else. I am extremely satisfied.
Ordered both horizontal and vertical blinds. Received with instructions for installing.
Went up without a hitch. Very happy
Answer: They are legit only their service is very poor and be cautious about their satisfaction warranty as it is not what it appears. You will be strung along on all custom orders.
Answer: No, I cannot. 2 months to wait for shipping. Nope, nope, nope!
Answer: I had same question with customer service, they said the labels are created when they go on production lines and can only tracked once they enter USA and was able to track as they said. I also ordered few economy blinds which are made in China for those blinds I was able to track all the way from China from the time they despatched. I reckon FEDEX has some technical limitations in turkey.


Hi David. I am so sorry to hear the blinds are putting off a smell still. This is never the experience we want for our customers. I would love to look into this for you! Please send me an email with your order number and email address to [email protected]. I would be happy to help with this. -- Jessica N