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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
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155,178 reviews

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Colorado
1 review
0 helpful votes
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Always happy with service and product
February 22, 2022

This company has great service available for help and advice, good products, and the guarantee of replacement of blinds that were miss-ordered. Love this company!

Date of experience: February 21, 2022
Florida
2 reviews
0 helpful votes
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Good
February 22, 2022
Updated review

Goood I will order one and look great now this is the second with different color.
Great look, hope they alittle heavy on the bottom to straight it more but it okay

Date of experience: February 21, 2022

Good and easy order let see if the order come like...
February 9, 2022
Previous review

Good and easy order let see if the order come like image

Date of experience: February 8, 2022
Iowa
1 review
0 helpful votes
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Amazing!
February 22, 2022

Easy to order and easy to select and customize! Would buy from again! I'm so happy with my purchases!

Date of experience: February 21, 2022
Michigan
1 review
0 helpful votes
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Blinds were great!
February 22, 2022

Great. IT was a great experience. Everything was great, shipped earlier than expected and great quality!

Date of experience: February 21, 2022
Florida
1 review
0 helpful votes
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Great value
February 22, 2022

Very easy to install and looks great. Got these for my new build home and they have awesome pricing also. I love the look of the faux wood.

Date of experience: February 21, 2022
New York
1 review
0 helpful votes
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Blinds.com makes shopping easy for the buyer without the pressures of making decisions as to the type of product you seek. Their web site is very easy to maneuver through. They have all the options and decisions selections for the buyer available by just clicking on the options preferred by the buyer. They will also provide guidance for the buyer to ensure satisfaction of purchase. Blinds. Com is truly is one of the best. Blinds. Com is the best site to shop.

Date of experience: February 21, 2022

Absolutely satisfied with the ease and selection process
January 26, 2022
Previous review

Absolutely satisfied with the ease and selection process. Customer care and concern is a priority. I would definitely recommend to anyone who seeks out blinds for their windows.

Date of experience: January 26, 2022
Virginia
1 review
0 helpful votes
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Happiness
February 21, 2022

The shopping experience was wonderful. Steph helped me and answered questions for me several times both by email and phone calls. She is so professional, helpful and knowledgeable! I am very happy and satisfied.

Date of experience: February 21, 2022
South Carolina
1 review
0 helpful votes
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Blinds
February 20, 2022

Very disappointed in the blinds they do not holdup to the winds and the cables keep coming lose and cables come out of the top.

Date of experience: February 20, 2022
New Jersey
1 review
0 helpful votes
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Easy to work with and great products!
February 20, 2022

I'm a repeat buyer because of the products and ease of purchase. Definitely recommend to friends and family.

Date of experience: February 20, 2022
Florida
1 review
0 helpful votes
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1st Time Customer
February 19, 2022

We ordered the Cellular shades for two bedrooms and my office. The guest bedroom has a south window and a nightlight that shines in, so we ordered the double cell, room darkening 3/4" shades. We got the light filtering in the other two rooms. Cordless in the guest room, corded in the other two. We're happy with all but wished we would have gotten the cordless for all. They were very simple to install look great. We just placed our order for the master bedroom, great room, Kitchen & half bath. First order was placed online but I called in the second order since I had some questions. Roman was professional and very courteous. I would definitely recommend blinds.com.

Date of experience: February 19, 2022
Washington
1 review
0 helpful votes
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Good customer service
February 19, 2022

I had an issue with the pricing on the blinds I ordered. They looked into it and applied the code I had failed to input to give me the discount that was advertised. They responded quickly and have updated me on the back order of my blinds.

Date of experience: February 19, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Brandon, I'm so sorry the price was higher than expected. I looked into this for you and reached out via email regarding the active promos that apply to your order.

We also have a 14-day Price Guarantee, so if you see your product at a lower price within 14 calendar days after your original purchase, just give us a call at 800-505-1905 and we'll refund the difference! Additional info is available here: https://www.blinds.com/faq/order-policies - Austin L

New Mexico
2 reviews
0 helpful votes
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Updated dining room and living room
February 19, 2022

Ordering blinds on-line was easy, installing the new blinds was also easy to do and they look great!

Date of experience: February 19, 2022
New York
1 review
0 helpful votes
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Quality blinds
February 19, 2022

Fast shipping, quality product! The blinds were easy to install, fit perfectly and look great! Everything I was hoping for.

Date of experience: February 19, 2022
New Jersey
1 review
0 helpful votes
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Super easy process for blinds
February 19, 2022

Website is very easy to use. Blinds are always good quality and customer service is helpful and professional when needed. This is my fourth order from you!

Date of experience: February 19, 2022
New York
1 review
0 helpful votes
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Easy installation, just a bit complicated snapping them in. I'm at least satisfied with all my orders.

Date of experience: February 19, 2022
South Carolina
1 review
0 helpful votes
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Blinds falling off
February 19, 2022

It was double blind. One of the blinds falling off of the stick so i had to reglue blind again. I did not expect that.

Date of experience: February 18, 2022
Maryland
1 review
0 helpful votes
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I ordered 4 blinds. One arrived in the box with a dent in the bottom rail. I have recommended to other buyers to unpack blinds and hang them up quickly when they arrive. Only while hanging them will the the defects and issues be evident.
Since damage was not reported within 14 days, I am stuck with crummy merchandise.
Also, the hardware fit so poorly, we used the hardware from our old blinds from a different company.

Date of experience: February 18, 2022
Alabama
1 review
0 helpful votes
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Ordered several times!
February 18, 2022

Ordered several times love this company. I have not had a problem and would order again. Thanks so much

Date of experience: February 18, 2022
California
1 review
0 helpful votes
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My blinds fit perfect
February 18, 2022

Easy instructions, loved the first blind I received! Great company! They notified when shipped n I was easy to track them!

Date of experience: February 18, 2022
New York
1 review
0 helpful votes
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I've always had a good experience with Blinds.com but I think I overpaid for my last order. Woven shades are nice but the price was way to high.

Date of experience: February 18, 2022