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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
754
quality
2,586
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155,178 reviews

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Florida
1 review
0 helpful votes
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Not impressed
April 23, 2022

Price is good but trying to reach CS is impossible. I wanted to know what final size of blind would be as I entered actual inside width. I don't see anywhere on your site where is says what you take off. Received the blinds packaged very well, install was easy, except for snapping on the balance. Wish they had include drywall anchors with the screws.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Mitchell! I am sorry you were unable to reach us to ask about the product deductions for inside mount. This information can be found under the Product Specifications of each product, and is sometimes listed as Deduction, or Light Gaps. We always recommend ordering the exact width of your opening, for inside mounts.

Our Customer Service team is available weekdays 7am-10pm CT, and weekends 9am-6pm CT, by calling 800-505-1905 option 3, or via live chat. - Austin L

South Carolina
1 review
0 helpful votes
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Cool Porch
March 23, 2022

Excellent product. Easy to install and does the job. We will be enjoying a cool back porch this summer.

Date of experience: March 23, 2022
California
1 review
0 helpful votes
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Blinds.com
March 22, 2022

Easy to use. Blinds.com provided all the information needed to make my choice.

Date of experience: March 21, 2022
Idaho
1 review
0 helpful votes
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Blinds
March 21, 2022

Quick and easy, blinds look cheap though with wand being a round piece of wood with a hole in it to clip on the blind

Date of experience: March 21, 2022
California
1 review
0 helpful votes
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Excent customer service!
March 21, 2022
Updated review

Received the order right on time, and great quality products! I love my new shade/blinds!

Date of experience: March 20, 2022

Great, so far
March 15, 2022
Previous review

Great, so far. We shall see how the delivery goes.

Date of experience: March 15, 2022
California
2 reviews
0 helpful votes
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Lovely blinds
March 20, 2022
Updated review

Blinds were delivered on time and look great! Excellent quality and so easy to install. We use Blinds.com for all our blinds

Date of experience: March 20, 2022

Had a blinds. Com account but your site could not find...
February 3, 2022
Previous review

Had a blinds. Com account but your site could not find it...

Date of experience: February 3, 2022
New York
1 review
0 helpful votes
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Easy Install!
March 20, 2022

The blinds were for a dormer window in our vaulted ceiling and we had to install it using an extension ladder. It was so easy to install for 1 person! Once the hardware was installed it snapped right in. We ordered the blinds with the motorized remote and solar panel - the cord was small enough we were able to tuck it in the sill. We would definitely order from Blinds.com again!

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Date of experience: March 20, 2022
Massachusetts
1 review
0 helpful votes
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Blinds for bathrooms
March 19, 2022

The blinds arrived in perfect shape and not difficult to install. I admit I found the color choices a bit limited. We have done this before!

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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Blinds for Bedroom
March 18, 2022

The item I was looking for was easy to find and I'm super satisfied with my new blinds.
It was worth the wait.

Date of experience: March 18, 2022
Texas
1 review
0 helpful votes
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Cords too short
March 18, 2022

Repeat buyer. Good quality and good prices. Cords are too short and I am still waiting from a response on how to get this fixed.

Date of experience: March 18, 2022
Tennessee
1 review
0 helpful votes
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Great resource!
March 17, 2022

Amazingly User Friendly! Each necessary step was well defined and described, and I feel like I had a blinds expert right here, guiding me every step of the selection and ordering process. You folks continue to be AMAZING! Thank You!

Date of experience: March 17, 2022
Wisconsin
1 review
0 helpful votes
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Repeat customer
March 17, 2022
Updated review

I needed to replace corded blinds I ordered a few years ago with cordless for my babies' room. The previous color was discontinued. A representative recommended a new color and sent samples. It is close enough but the pattern is slightly different. I also ordered for my office which I am happy with, but I did notice prices were significantly higher than the last time I made a purchase.

Date of experience: March 16, 2022

I like the ability to save estimates
January 31, 2022
Previous review

I like the ability to save estimates

Date of experience: January 30, 2022
Virginia
2 reviews
1 helpful vote
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We LOVE our window shades and they came faster than expected. The shades are so high quality! One box happened to ship separately so the customer service rep was quick to send me the details on that shipment so I could track it. Turns out it was arriving the next day

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Excellent
March 16, 2022

My friend and I worked as a team to build out the project for my condo. It was fun and easy to do. Thank you team for the awesome promo!

Date of experience: March 15, 2022
Illinois
1 review
0 helpful votes
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Excellent Customer Service!
March 15, 2022

I had a few questions about measuring and Steve walked me through everything I needed to know and even generated a quote for me that I simply used to place my order! Thank you so much Steve! Great customer service! Upon receiving my blinds, they went together and fit perfectly!

Date of experience: March 15, 2022
Tennessee
1 review
0 helpful votes
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Great experience
March 15, 2022

Very easy to deal with and fast shipping of samples. Thank you for the easy process. Time is valuable and blinds.com understands that

Date of experience: March 15, 2022
Washington
1 review
0 helpful votes
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Fit Perfectly
March 14, 2022

Fit perfectly, easy to install, work easily, we're very happy. Time will tell if these hold up well.

Date of experience: March 14, 2022
Washington
2 reviews
0 helpful votes
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We like the blinds.
March 13, 2022

There was an issue putting them up. We have vinyl framed windows, and the mounting brackets were too short for the blinds to clear the frames. We set them out an inch and the fit fine. Suggest you advise buyers and provide longer brackets for people with vinyl framed windows.

Date of experience: March 13, 2022
DO
1 review
0 helpful votes
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Easy to order and beautiful blinds
March 13, 2022

Very easy website to use. I look forward to getting my blinds. My blinds look awesome in the room that I put them in and we will be ordering more.

Date of experience: March 13, 2022
Montana
1 review
0 helpful votes
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Pretty much satisfied but...
March 12, 2022

Great, easy to use website! Instructions kinda vague that came with them, could improve on those. Product seems to be of quality, hope they last.

Date of experience: March 12, 2022