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Blinds.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
This company does not typically respond to reviews

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155,178 reviews

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Idaho
3 reviews
0 helpful votes
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Terrific purchase
March 11, 2022

Our new blinds installed quickly on our porch, improving both privacy and cutting down on too much sun.
We had no problems figuring out what we wanted, and how to measure for the new blinds. So easy to use the website! The blinds came more quickly than we imagined! Excellent purchase.

Date of experience: March 11, 2022
Colorado
1 review
0 helpful votes
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SHipped fast!
March 11, 2022

They shipped fast and they fit perfect! Price was good and quality was just what I needed for this sliding glass door.

Date of experience: March 11, 2022
Arkansas
1 review
0 helpful votes
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I took my husband a few hours looking online for the right direction since the ones in the box did not work. But now that it's up it's beautiful and I'm glad I purchased it

Date of experience: March 10, 2022
Massachusetts
1 review
0 helpful votes
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Satisfied
March 10, 2022

Quick and easy! Came fast, fit and was easy to install. Have ordered from blinds.com before. Has always been a good experience.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Inconsistent product quality
March 9, 2022
Updated review

I have bought many blinds from the company.
Most the products met my high expectations but some failed. The QA process may have been in consistent but the customer service is good.

Date of experience: March 9, 2022

Good website and great products
February 8, 2022
Previous review

Good website and great products

Date of experience: February 7, 2022
California
1 review
0 helpful votes
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Made it easy
March 9, 2022

Second time I"ve ordered from you - and thank god for your customer service people, because the website is tough to navigate. You need pix of the SIDE of the honey comb blinds, for example, a front shot doesn't show you what the product is.

Date of experience: March 9, 2022
Massachusetts
1 review
0 helpful votes
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Very happy with everything, Have told people about you and if i need more blinds, ill be back, Thank you

Date of experience: March 9, 2022
New Hampshire
2 reviews
0 helpful votes
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Easy to make a custom order
March 8, 2022

Intuitive web site to complete the order; appreciate getting samples to choose just the right color.

Date of experience: March 8, 2022
California
2 reviews
0 helpful votes
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Easy to use the website. The product looks like the website's display. It was made and mailed quickly.

Date of experience: March 7, 2022
Colorado
1 review
0 helpful votes
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Great product
March 4, 2022

Very easy shopping experience. Site was very intuitive, appreciate promo codes being shown on checkout page

Date of experience: March 4, 2022
Wisconsin
1 review
0 helpful votes
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Easy to use site
March 4, 2022
Updated review

Ordering was easy. I am waiting for the product and excited to see it and install it. My window is 87" long, and this was one of the few places that provides that length in a continuous piece.

Date of experience: March 4, 2022

Something is wrong with the paypal connection
April 1, 2022
Previous review

Something is wrong with the paypal connection.

Date of experience: March 2, 2022
California
1 review
0 helpful votes
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Delivered early
March 4, 2022

Very good web site. Easy to order. Blinds come a bit too small but all fit. Prices are good too. Very satisfied. Thank you

Date of experience: March 3, 2022
New York
1 review
0 helpful votes
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Shade Experience
March 3, 2022

I was looking for a particular shade and found it on Blinds. Com. The discount was very good and the order process was easy. Product was delivered in a timely fashion. I would order again from this company.

Date of experience: March 3, 2022
Arizona
1 review
0 helpful votes
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Great!
March 3, 2022

The web site was easy to use. I was able to navigate my way to the blinds I wanted. They were delivered as I expected and they look great in the house.
Thanks.

Date of experience: March 3, 2022
California
1 review
0 helpful votes
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Could not be happier. All blinds fit perfectly, easy to install and ordering was a cinch! I would highly recommend Blin ds.com for anyone looking to get drapes, or blinds.

Date of experience: March 3, 2022
California
1 review
0 helpful votes
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Easy to navigate and quick order process. Prices are very reasonable. Order arrived fairly quickly, but we ordered 3 sets of blinds in the exact same measurements and only 2 arrived. Called and a replacement was sent out the same day. When it arrived it was an inch and a half too narrow and left a gap on either side of the window. When I called again, I was sent another replacement and that one arrived but is still a half inch too narrow. Leaves less of a gap. Not 100% satisfied, but tired of the back and forth and needing to call on what would now be my 4th remake. Just going to live with the last set they sent.

Date of experience: March 1, 2022
Mexico
1 review
0 helpful votes
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Installing blinds
March 1, 2022

Very easy, thank you. Have installed many blinds before. I was quite surprised as to the short time it took them to arrive. The prices are very reasonable

Date of experience: March 1, 2022
Texas
1 review
0 helpful votes
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Great blinds
March 31, 2022

The blinds are exactly as advertised and they look great. Easy to install too. I have to add 8 more characters so itll submit. Alabaster.

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 28, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi there! If you'd like to share any details about how your shopping experience went, please feel free to reach out to us directly at the email I've sent over to you. I hope you enjoy your new blinds! - Austin L

Ohio
2 reviews
0 helpful votes
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Very pleased!
March 1, 2022
Updated review

Very happy with Blinds.com. If you're not 100% happy, they will work with you. Great customer service as well.

Date of experience: February 28, 2022

5 Stars so far
February 25, 2022
Previous review

5 Stars so far. I've never been disappointed with Blinds.com. I had to have my samples expedited this time, so hoping to get them in 2-3 days!

Date of experience: February 24, 2022
Wyoming
2 reviews
0 helpful votes
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Fit like a glove
February 28, 2022

Overall great product. Improve Mounting brackets. 1 fell apart 2 hang lover then others. Handle broken.

Date of experience: February 28, 2022