Blinds.comReviews 2,910

Great selections. Easy to use site. Easy to pay options. Quick and simple and they ship to your door?! What?! No brainer.

If you value your time and sanity, do NOT order from this company! After almost 6 months, my blinds are still not hung due to a series of ordering mistakes and a lack of availability to measure/install. I have never been more frustrated and disappointed by a purchase.

I first contacted Blinds.com back in July, and opted to pay for the professional measurement and installation service. The soonest they would measure my blinds was in August so I waited until then. Once I got the measurements, I ordered blinds that I wanted. The blinds took another month to be cut and shipped to my house so I waited until September for them to arrive. The company will only allow you to setup an installation date after you receive your blinds so I promptly called to set up a date. The soonest they could come to install my blinds was in October so I wait again. The installation day finally comes and I am overjoyed to finally have some shade in my house and blinds in my bedroom so I could sleep past sunrise. The installer (same guy who measured my windows) hangs most of my blinds, but is unable to finish the job due to some missing brackets. I call customer service. They apologize, and send me new brackets, instructing me to call again after I receive them to book another installation appointment. After getting the brackets a week later, I call to book the appointment, and the next available appointment is another month out in November. Another month comes and goes, and I am ready to put this blind business behind me. The installer (same guy again so they must only have one installer for my area) walks in... and then almost immediately walks back out since the wrong brackets were sent. I called customer service again. They AGAIN give a half-hearted apology, and send me new brackets, instructing me to call again after I receive them to book another installation appointment. At this point, I know that it will take another month, if not more due to the holidays, to get these blinds installed, and I practically beg the customer service rep for any options. Nothing. Having run out of patience, I asked for a refund on the installation fee. I am going to hang up my last remaining blinds on my own, and even if I hang them crooked, I will have the small satisfaction of not waiting yet another month.

Your offer of an additional $20 off if I agree to getting promotional e-mails from you does not work. Kept getting the message to try again later. Update: Blinds.com reached out and gave me the additional $20 off my order. I love this company!

When I first ordered this blind, for some reason the width size reverted back to the default 24", when I needed 34.5 inches. I ordered a second shade and made sure the right size was showing on the final order page. The company has a guarantee that they will replace any blind that doesn't fit, even if it was not their fault. They actually refunded me what I had paid for the first blind, so I am very happy with the company and their customer service!

Easy ordering! Products arrived earlier which turned out to be fabulous! Love my new blinds and wished I had done it earlier.

We were happy with the quality and price, add that they were packaged well and delivered promptly and you have a great experience.

Your representative on the phone helped me navigate the web site when the amounts on the order page differed from that on the payment page. He was the reason I moved my review score up from 3 to 5. It's been only a few days, so we don't have the product yet and I can't comment on that.

Each time I went to change something I had in my cart, I had to enter certain fields over again, as if they went to a default setting. For example, inside/outside kept reverting to outside every time i edited my order, despite choosing inside several times.

Otherwise, everything else has been find so far.

Had trouble entering the state. The error message said it was not entered when it was. I had to put in a different state to get the error message off. Then I was able to enter the correct state to proceed with the credit card information and finalize the sale.

Great blinds, easy to install. Significantly cheaper than going to a big box store. They always showed up quickly and were exactly as ordered.

I ordered my blinds in August, they arrived on September 23rd horribly damaged. I called immediately and spoke with Justin C. Who was very nice. He indicated that they would remake all 3 blinds and they should arrive on Oct 15th. I pointed out that one of the blinds looked "ok", only a little damage. He guided me to keep that one and return the other 2 that were very damaged. However, he indicated that they would remake all 3 and I could use the one I kept for spare parts. He even went as far to say "you don't really need to return the other 2", but I told him and the shipper to take them as I did not want the hassle of throwing such large items out. Fast forward on Oct 15th and 17th I reached out and no response. On Oct. 22nd Justing C responded letting me know that the supplier (apparently they are just middle people and do not make the blinds) needed a picture of the blind I kept? I had not take it out of the box as I planned to store it for parts as instructed. When I called on Nov 2nd to try to sort this out, they had none of this information. I could not reach Justin C. And the person did reach I had to go through the whole background, send pictures. They keep me on the call for over 45 minutes, going in and out dealing with the vendor, only to come back and say they can give me an update in 48 hours. It has been over 5 weeks since I reported the blinds damaged and nothing has happened. This is unacceptable! If I do not get an update in 48 hours, I am going to work with my credit card to get a refund. Beware of this supplier. This is the LAST thing I ever purchase from them.

I ordered 52 blinds on Sep 7th. My credit card was charged for the full amount on the same day. Delivery was promised by 9/27/22. I needed these blinds for 7 new residential rentals which were ready for tenants, except for the blinds. I relied on the representation that delivery would be not later than 9/27. I started marketing for new tenants representing an available move in date of Oct. 1st. And received numerous qualified applicants. Today is Oct. 25th and I still have not received my blinds. I have called blinds.com to find out what the problem is. I got no answers but I do get a canned apology obviously being read from a prompt. I asked for a refund but was told that was not possible because the blinds were under construction. I have lost tenants and rental income in the amount of about $12,000. I can only hope that if I ever do receive the blinds that the quality is better than the than the reliability of their promised delivery date. The website was ok as far as placing an order. The price seemed good, assuming an acceptable quality of material and workmanship, which I won't know until I receive the blinds and install them.

Price changed at final tally confused me for a minute but the customer service reply was quick and credited a discount that I didn't know I had coming. Great service.

Easier than going to home stores and trying to get someone who knows how to cut them correctly. When I received the blinds I was surprised at the quality. Much better build quality with paying the higher prices. Thank you Blinds.com

Placed order on Sept 10th knowing they would be shipping on Sept 22. No problem at all. Sept 22nd came and no updated information. A few days later after finally reaching someone to help said new ship date is Sept 28th - Oct 3rd. Oct 4th not shipped. Contacted company and was told 2 days to get response. 2 days later received email. New Ship date Oct 8th. Oct 9th comes and still not shipped. Called Levolor. They have absolutely no control over when there supplier ships. There supplier happens to be in Mexico and seems to spend most of the day on Siesta. Don't ask me how such a company could use a vendor in Mexico that dictates to them when they ship? And if they want to give dates and constantly push them back they are free to do so. So Now we are moving into our new home without any window treatments. If you have to have Levolor blinds be warned. Disaster and headache could be waiting for you... Meanwhile Still Waiting...

USE ANOTHER COMPANY, buyer beware. I own multiple homes and deal with many online suppliers and I strongly suggest using an alternative company for your window treatments. Blinds.com lacks attention to detail such as including the very bracket that is needed to hang a blind! Customer service reps do not know their own products, what parts are needed and they are rude. I have been waiting a week for the bracket to be sent and I received and email that I now need to wait 3-5 weeks for the bracket to arrive! Think about it: 3-5 weeks for Blinds.com, a Blind manufacturer to come up with a way to send a customer a... Bracket to hang the blind. Wow, very poor and they should be embarrassed. I will never use again.

This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue.

A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally.
He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window.
However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets.

As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help.

10/2 update, still no response from vendor. Do not order anything from this fraud company. They do not honor their warranty at all. I'm out over $900 for 17 blinds. I have been trying to get this company to replace them for over 2 months. They (sizes) are all wrong. Tilts are too high on all 17 as proven with the videos I sent in. Four of the blinds have lift strings that are way too long... 196" / 14' which is a major hazard around small children. I have sent them several (4) videos showing the issues and now crickets. Website says "Sure Fit Guaranteed" a complete lie. I'm now going to issue a chargeback. Then I will file complaints with every Federal and State consumer agency I can find. Terrible customer service.
All 17 blinds have tilts and (14) lift way too high to use without a ladder. Except the four 14' as stated above. What kind of idiots do they have working for them?
Some blinds didn't even have strings... Absolutely unreal and the fact that they won't replace them or honor their own warranty for is 100% fraud.

Shipment of the blinds took 5 weeks and when they (2) got here, one had several warning tags on it and no mounting brackets while the other had no warning tags but did have the mounting brackets. When I called Customer Service, they were great... many apologies and ordered the missing brackets right away. They say 7-10 days to arrive (no expedited service available). Overall a 3 due to customer service, but I'd rank them a 2 for shipping speed and sloppy packaging. For the price, I could've gone locally and would've had the blinds right away and missing parts could have been supplied on the spot. I don't plan on buying blinds online again.