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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
value
107
shipping
112
quality
2,579
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155,183 reviews

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Colorado
1 review
0 helpful votes
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Ordering ease has been improved since my last order about 2-1/2 years ago. This order went much easier and faster. The only reason I am not giving this order 5 stars if because the draperies were made with 7" returns instead of the industry norm of 5". The center overlap was also made at 7". I would like someone to explain why this was done.

Date of experience: December 16, 2022
Texas
1 review
0 helpful votes
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Very Happy
December 16, 2022

Easy and quick! Blinds arrived as promised, they were easy to install. We are thankful and recommend these to others.

Date of experience: December 16, 2022
Oregon
1 review
0 helpful votes
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Best bang for your bbbbbuck
December 14, 2022

Blinds.com made buying blinds so fun, like f*uck a birthday or Christmas... I'm buying blinds instead!

Date of experience: December 13, 2022
California
1 review
0 helpful votes
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Easy Peasy
December 13, 2022

Great selection and the measuring guide was helpful. Easy install and all parts were of a great quality

Date of experience: December 12, 2022
Indiana
1 review
0 helpful votes
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Roman shades
December 7, 2022

Wide selection of material and pricing options
We sent for samples first, really helped! Very satisfied with the 3 shades we got for our kitchen windows. Shortly after hanging had to take down to paint. Customer service was extremely helpful in directing us the best way to proceed!
Very happy with our new shades!

Date of experience: December 7, 2022
New York
1 review
0 helpful votes
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Horrible service! Would not recommend anyone!
January 5, 2023

I've ordered premium blackout shades from blinds.com about two months ago. I also purchased their measuring and installation services as they strongly advised. It all cost me around 2K. The blinds came in defected. The installer said there's no way to fix them and they need to be replaced. I had to call their customer service about 10 times, 30-40min each call. They were redirecting me back and forth without providing a solution. In the end, two months later, when I lost all of my patience, I requested a refund. They told me to be able to get a refund I need to take the mounted blinds off of the windows myself, pack them and donate them to good will. I am a single woman. To be able to do that I would have to hire movers and someone who can uninstall the blinds. They told me even though it's not my fault the blinds came in defected - they cannot provide me with a pick up service or waned anyone to take the blinds down. Absolutely devastated!

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Anastasia. Thank you for taking the time to share this feedback. I am so sorry to hear that your experience with us has been less than expected. This is never what we want for our customers and I apologize for the inconvenience.I sent you a message regarding your order. If there is anything I can do to turn your 1-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N

South Carolina
1 review
0 helpful votes
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Blind Width
December 6, 2022

Blinds did cover the window but we did not take into consideration the edges of the window, this seems to be our error. Make sure you get the measurements correct. Any doubts whatsoever, contact blinds.com and I am sure they will assist. The blinds still look great.

Date of experience: December 6, 2022
Connecticut
1 review
0 helpful votes
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My issue was fixed, and very much appreciated!
December 5, 2022
Updated review

Fantastic! They are very custom oriented. My concern was taking care of immediately
I am pleased.

Date of experience: December 5, 2022

I did not receive the 15% off on my order, as stated...
January 2, 2023
Previous review

I did not receive the 15% off on my order, as stated on your Web-site, order number 11907048!

Date of experience: December 3, 2022
Wyoming
1 review
0 helpful votes
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Love them!
December 3, 2022

Very easy shopping experience they were easy to order. I was able to put 3 blinds in one window. It even came with double sided brackets.

Date of experience: December 2, 2022
California
1 review
0 helpful votes
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Repeat Customer!
December 1, 2022

This is the third complete house I've outfitted with window coverings from Blinds.com and I didn't hesitate to purchase from them again!

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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I always shopped at Smith and Noble in the past. I'm glad I found Blinds.com. They offer a wide variety of products and designs at lower price points. The product I received is exactly what I expected.

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Great experience with Blinds.con
November 29, 2022

The website is very user friendly, great selection and very good prices. This is our third order and the entire process is very smooth and convenient.

Date of experience: November 29, 2022
Maryland
1 review
0 helpful votes
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Exactly like described
November 29, 2022

So many options but yet not enough in the configurations and lifts. More then enough colors. Wish the motor was a little faster and adjustable since I over measured the length by an inch just in case and when fully down hits the lip and let's some light in. I'll also note I measured the exact width and seems I should have over measured about 1/8" so while others don't notice. It bugs me as I installed it and notice. Overall very happy with it

Date of experience: November 29, 2022
Arizona
1 review
0 helpful votes
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We'll done
November 27, 2022
Updated review

Customer service did everything they could to make my large purchase a success. Can't wait to receive my order.

Date of experience: November 27, 2022

You didn't give me the full discount!
December 26, 2022
Previous review

You didn't give me the full discount! Rip off!

Date of experience: November 25, 2022
New Jersey
1 review
0 helpful votes
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Was very satisfied
November 26, 2022

So far, so good. Used to deal with Blindsaver and it was about the same experience. Much easier than having to travel to a store. Can use current brackets and can stock a common size spare for use when one breaks or ceases to work properly.

Date of experience: November 26, 2022
Louisiana
3 reviews
0 helpful votes
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Great Products
November 25, 2022
Updated review

Installation was easy and fast with very little experience needed. I would order again with no worries at all.

Date of experience: November 25, 2022

Just as easy as they said it would be
June 1, 2022
Previous review

Just as easy as they said it would be.

Date of experience: June 1, 2022
Texas
1 review
0 helpful votes
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Awesome Quality for the price
November 25, 2022

Awesome, Seamless, quality with a great price! Easy to order, seamless to install. Money back guaranteed on four windows per order.

Date of experience: November 25, 2022
New York
1 review
0 helpful votes
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Easy to install
November 24, 2022

Very easy to order. The blinds were great looking. Installation was a breeze. Instructions were easy to understand. Will order again!

Date of experience: November 24, 2022
New York
1 review
0 helpful votes
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Satisfied customers
November 21, 2022

I've gotten other blinds and they have been successful. Thank you so much for helping us with the correct measurements as we did not account for the window track. We've gotten at least 15 shades/blinds and have always been extremely satisfied with the product and customer service.

Date of experience: November 20, 2022
Connecticut
1 review
0 helpful votes
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Order Process
December 21, 2022

Confusing with options for size and types of blinds available for purchase. They need to better organize by type, model and light blocking. I had to call customer service to confirm my order that was incorrect. Customer Service experience was excellent!

Blinds.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2022
SocialCare .. — Blinds.com Rep
over a year old

Hi Raymond. I am so sorry to hear there was confusion while placing your order. Please note that if you have any questions during your shopping experience, you can reach out to a member of our Design Team at 800-505-1905, option 2. As a free resource, they are happy to help! -- Jessica N

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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