On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Blinds.com Reviews Summary
Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very smooth, an easy trans but damaged blind. Sent and email with pictures but no reply...
Esdklfj;kldfg;sdfjd;fklj;kvmasdfklgja;klsdvnklasdfnmvlkadfn;vkljasdfn;vkljnasdflvnasdflvnd;flvnd;fjklvndfjkbn nd;fk nldfasy and accurate. Great selection and online help has been spot on!
Contacted chat help, first with Kyle and today with Brandon. Both were excellent in knowledge, and helpfulness and just provided an exceptional experience.
Customer service was able to resolve my issue quickly, which allowed me to utilize the promo code I was seeking to use
Promo codes advertised as current should apply automatically in cart
I first posted on Feb. 18,2023 about blinds I ordered and paid for in October, 2022.
The problem still has not been solved as the fabric has fallen out of one of the valences in the master. I called again, and was given the same information: Rub dryer sheets on the fabric and replace it, or use double-sided tape. There was a typo in my Feb. 18 post. The ceiling in the master is 10 feet high.
The 6 other blinds I ordered, which are fine, have small clear "clips" which hold the fabric in place.
When I spoke with Miyoka in customer service on 8/24/2023, she said that she'd reach out to the manufacturer with my suggestion of the small transparent "clips", and get back to me. I haven't heard from her.
This was never a do-it-yourself project. I ordered and paid in full (October 2022) for custom blinds and a professional installer.
The two "fixes" recommended by the manufacturer are temporary - dryer sheets or tape. I'm now 80 years old, was diagnosed with stage IV cancer in February 2023, so doing through chemo and radiation. I'm certainly not going to climb a ladder to fix a problem which should be corrected by the manufacturer.
What a hassle this has been - and I still don't have all that I paid for.
Photos show "good" valence, with fabric in place. Other photo shows valence with no fabric. Blinds are in the same room.
Hi Karen. I am sorry to hear that the blinds you received had a few issues upon delivery. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused. I am happy to hear that our customer service team was able to get new valances ordered! If there is anything I can do to turn your 3-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N
Great price. Best customer service ……………………………………………………………………………………………………………………………………………………………………..
Great website, easy to use. I have ordered blinds from you in the past and was very satisfied. I like the way your website is easy to use and I like the quality of the blinds when the arrive. They are always packed well and arrive in good condition. The next time I need to order blinds I will come to you first.
Your website is really good, easy to follow.
Took a little digging to understand all of the terms but gotter done! Love our blinds except for the tiny clear plastic holders at the bottom. This piece is difficult to attach to the blind and will likely break easily. Wish we had not drilled into the trim to install it! Good part is that our large dog doesn't bother with the blinds!
Lavelle was extremely helpful. He helped us find the correct vane pattern from a previous order, and followed up with emails and calls to make sure everything was correct. Very professional, and polite.
My previous review noted an incorrect discount. I was in error; it was correct.
My discount was supposed to be 20%. It is only computes as 19% on the invoice. Is this a mistake or on purpose? I know it's only 1%, but it's not right.
Website made the purchasing process extremely easy. Also, having 10 samples made me sure I was getting exactly what would look best in my project
Chat - Jazmine (bot) - took 30 minutes to answer simple questions. Waste of time.
Phone in... no one is answering at 8 pm Thank you for the $ 20 discount.
Scott
Chat - Jessica - took 30 minutes to answer simple questions. Waste of time.
Phone in... no one is answering at 8 pm
I was told I would get a $ 20 discount for giving you my email. Please apply it
Do you offer a Military discount? Please apply it.
Thanks.
Scott
Easy to customize, and I love the "add another" feature which copies my previous selection to a new customization. Reduces the chances for me to make a mistake! Thank you!
This is my second purchase from Blinds.com and I've been happy both times. I'll be purchasing more blinds soon!
Pretty Quick and Easy -- with a discount to boot! They were fairly easy to install, and we really like the fact that they do not have pull cords to wear out.
Pretty Quick and Easy -- with a discount to boot!
Some blinds don't provide a sample. Their selection is large, though. And they offer a 30-day satisfaction guarantee. I haven't yet chosen; currently waiting for my (free) samples to arrive.
Hi Constance. Thank you for taking the time to share your feedback. I am so happy you were able to take advantage of the 10 free samples we offer for in-home viewing. If there is anything I can do to turn your 3-star experience into a 5-star experience, please reach out to me at [email protected]. I am happy to help! -- Jessica N
Some blinds don't provide a sample. It's impossible to choose those blinds online! Unacceptable.
They look beautiful and installation was a breeze after watching a YouTube video since it was my first time. Would purchase again.
Awesome experience as always! The quality of these blinds is what I wanted. Every window in my house has this brand of blinds. Delivery was fast!
Website showed a sale but checkout did not reflect
Within a few hours I received an email apology stating that they will give me the discount. Apparently I didn't see the "apply promo" button. Thanks
Website showed a sale but checkout did not reflect
Everything sounds okay and the company already has proven to be very responsive. Can't really say about the products since are due to be shipped yet.
Confusing with all the redundant payment screens. Thought we 2-3 weeks ago and checked today and found we hadn't ordered and placed the order again. You better not send us duplicate orders
The price was WAY lower when i clicked ADD TO CART. But someone saw3 my review and updated the promo code, which saved me the money. Thank you!
Hi Thomas. I am sorry to hear the price was higher than expected. I have reviewed your order and show that the promotion was not applied. Please note that once the items are placed in the shopping cart, you have to click the blue "apply promo" button toward the bottom of the page. I sent you a message regarding your order. I hope this helps! -- Jessica N
We had an issue with the levolor blinds we ordered and one five minute phone call later they remade them for us! Amazing customer service!
From the business
Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marcus, I'm so sorry one of the blinds arrived damaged. We'd love to look into this and set up a replacement if needed. Please forward our team the email you sent (with photos) to [email protected] - we'll be able to look into this and help! Please also confirm which email address the email was originally sent to. -- Robin R.