Blinds.comReviews 2,912

We ordered our blinds & installed them in March. They began to slant in July, string broke completely in August. Contacted customer service, sent 3 pictures as proof, have received no response of any kind for 9 days. The 3 year warranty appears to be bull$#*!.

So far so good lets see how i receive it. I received my blinds and look great, work perfect and excellent fit thx i will buy from you again

We purchased an extra long (98") high quality Bali roller shade for use on our outdoor screened porch. In short we screwed up the measurements and could not install what we ordered. We got exactly what we ordered by the way. This was a $500 + purchase. One phone call and the entire purchase was refunded to my credit card witin 24 hours... took 5 minutes. We have since ordered 2 narrower shades for inside mount and they are up and work perfectly. This purchase was only about $350ish for both. In short I was shocked at how easily they credited me for my mistake. I am totally happy with the quality and the accessories that came with the 2 new shades. All they asked is that we donate the shade they gave us credit for which we did to the Habitat for Humanity..."Re-Store".
Fantastic service... great products... my congradualtions to a great company

Samples really helped. Only confusing part was not seeing the type (7/16 double cell) it's based only on the color in the order summary.

The installer messed up our order so it was delayed; they refused to schedule until the delayed order arrived, and then they couldn't install for *over a month* - an additional delay all based on their mistake. I reached out to my service rep and got zero responses. The installation rep was rude which was surprising given they had messed up. It's been a troublesome process. I have no idea if the products are good because they can't be installed for *over a month*

Recently I purchased about 7k in drapes and blinds. The drapes on both orders are either short of hardware, or no hardware at all. Now, the rods for my drapes 94" & 125" were SUPER EXPENSIVE. Who wants to bet me their hardware provider will screw this up in fulfillment? I've got $50 on they will fall short on my original order specs….

Waited entirely to long to receive product. Only ordered 2 small blinds, one of two doesn't work. The valances are at least 2 inches short and don't cover brackets. There is more light coming through these blinds them the "cheap" pair we took down.

I own a resort and go through cheap mini blinds quite often so I do not expect them to be high quality or last very long. What I do expect is to get a consistent product. The frame size changes throughout orders along with completely different mounting brackets. So everythime these cheap things need replaced you have to change mounting brackets and put more holes in the frame. Also have ordered dozens with valance and never received valances.

I would never ever recommend this company, We ordered over $5,000 in blinds in October and we still have not received our completed order now in July. When you call them they are nice and say they want to help but then there is zero follow up on your order. This company is extremely dysfunctional and does not communicate with their clients. They are an absolute embarrassment for customer service here in the USA. Very disappointed for a American Company.

Was skeptical because of cost and website photos were not clear but was pleasantly surprised. They are perfect and will order more for additional windows.

I had noticed that when I added items to the cart the prices had changed, I did order anyway because I needed the blinds for a home project. After the sale I was happily contacted byt customer service and refunded a portion of the total for my order to account for the original price change.
I'm very stisfied with the outcome and even more with the level of "after sale" customer service.
I will buy again.

Each time I added the same blinds the base price each was the same but the extended price (with tax?) kept changing. I had the same blinds in the cart 3 times and it had 3 prices. Finally after refreshing two became the same and the third was higher so I deleted that one and hit order. Very disconcerting.
Edit: the company reached out to make sure I had the same consistent pricing and ran the issue up their it services so it could be prevented for others. I appreciate the attention to all customer feedback comments!

I purchased three solar shades. The father son installation team was very nice and they look beautiful. I like them so much that I ordered three more

Blinds.com cancelled order after waiting 60 days. They messed up the order and then cancelled it and never notified me. I had to email several CS agents and call in and at the end they were unwilling to fulfill the order. This is probably the worst customer experience I have ever had.

Their manufacturer needed clarification on a measurement. I responded within 1 hour, but the agent never told the plant and the plant cancelled the order. I then emailed the agent several time after that asking for an update and I was told everything was fine. After 60 days they now just cancelled the order.

I then asked the agent who cancelled the order to place the order again and honor the same pricing as the original order and the agent never even responded.

Placed order in Jan 2022. Received blinds late, end of April, and they sat at the shipper's warehouse for a month before being delivered. Boxes were smashed and torn open. The first one arrived damaged, missing parts, missing batteries. Second one (first replacement) arrived within about 1 1/2 months, but did not work (motorized) and still missing the batteries (that I paid for). I went through all the tech support and troubleshooting procedures but nothing - the blind does not work. I am currently waiting for my third blind (second replacement). It has now been over 6 months since my original order and the latest communication is I should not expect this third blind (second replacement) until the end of July. I've never had problems in the past but this order has been a nightmare. This was a big blind and it is motorized and cost well over $1000 - of which they've had my money since January, but my expectation is that I should have to wait for them to ship me something that is not damaged or broken - going into the 7th month since my original order now (and they tell me this is being expedited). This has been a Joke and I don't think I will use Blinds.com in the future.

What a great place to work with in these times of failure around every corner. They successfully completed my order exactly how I expected it to be done.

Confusing website. Blind works ok but not really what I wanted. Wanted cordless but it was too difficult to find.

The mechanism was not installed on the shade. And therefore once installed the shades were not raise or lower. I have called customer service twice with days in between and still have not resolved it. Very disappointing because the shades do look really nice. At this point I just want my money back. I