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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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While they wouldn't accept return, they did give me good credit back for malfunctioning blade. Would use them again.
I was sent customer service emails implying that my problem was fixed and my Oder was packed and shipping out and that there was a confirmation email witch there is not also it's past 2-5 day shipping period I payed for I'd like to know if I will be refunded for the shipping
Hello Horace, I am so sorry to hear about that. Will you please email me your order number to [email protected] and put in ATTEN Tiffany in the subject line so I can look into this issue? ~Tiffany
I emailed a question about my order and they were quick to respond back also very polite. Keep up the good work
Thank you for taking the time to leave us a review. ~Tiffany
I emailed the customer support about cancelling an order. Hannah read my message and immediately provides the result that is expected. Thank you Hannah!
Hi Joesph, thank you so much for the honest review. Hannah is amazing and we will share this with her. ~Tiffany
Don't agree, but it is what it is...gonna find another knife... somewhere, I mean somebody wants my,$$
Hello Mark, thanks for your honest review. ~Tiffany
He was very helpful and expedited my order and upgraded my shipping so I get it in a timely manner I was very happy with his solutions
Hi John, so glad to hear you were assisted to your likely. Thank you for the reveiw~ Tiffany
I place my order and approximately two weeks went by and I hadn't received it. I contacted Blade HQ and got a prompt response with the tracking number. Very courteous and prompt response to my inquiry. As the title says outstanding.
Regards,
A. Zupka
Hi Adam, That's awesome! So happy to hear you were taken care of quicky! Thanks for the review. ~Tiffany
Took a good bit of back and forth but my issue was handled.
Hi Dean, so happy you were taken care of. Sorry for the back and forth. ~Tiffany
I purchased some knives for my birthday, but had forgotten to sign up for the points rewards system. I emailed support asking if they could please retroactively credit me the points for my purchase as well as my birthday points even though it was 2 days late. Alyssa from support responded to my email the same day, gave me all the points I requested, and wished me a happy belated birthday. I am extremely pleased with the speed, quality, and personal touch that the BHQ support team provided me. Very excited to do more business with them!
Hi Kerris, so happy to hear Alyssa took care of your points. Thank you so much for the review. ~Tiffany
Easy quick and enjoyable. BLade HQ has always been this way. Thanks
Thanks so much for the Wunnerful ;) review, Robert. ~Tiffany
Lisa Q. Went above and beyond for me explaining everything I needed to know to place my order. I love the customer service and I feel like I am actually cared for which is such an amazing feeling.
Hi Emerson, Lisa is wonderful! So happy to hear she took care of you and you're happy. Thank you for the review. We will share this with her. ~Tiffany
Lisa, the BladeHQ representative answered my email inquiry promptly, with assured knowledge, and with meaningful information. I feel confident that BladeHQ's priority with its Customers is sincere and ingrained in their business model.
Hi Matthew, our priority is with our customers for sure! Lisa is amazing at her job, glad she assisted you. Thank you for the review. ~Tiffany
I screwed up when ordering and had to cancel the order. Then reorder. In my mistake, it caused an issue. But Blade HQ responded very cery fast and explained what was going on with great accuracy. Awesome service. Highly recommend.
Had a Reate on the sites wishlist as it was out of stock. Got notified it was in stock on Wednesday the 27th of Sept so I ordered it that morning. The knife just arrived today, Wednesday the 4th of October. 7 days is a bit of a drag when other sites I've bought from (and many others have also reported) have had the product from their hands to mine in usually 3 days, maybe 4 tops (all standard shipping). So that could be definitely be improved. Second issue that bladehq imposes is sales tax. Maybe that's a state law thing that bladehq has to deal with, but it's something that other knife sites do not have. So obviously the more expensive the order the more taxing it becomes. I didn't expect $30 in taxes when my order confirmation was sent to me. So heads up to everyone on that. Overall, I am very happy with my first Reate and it was carefully and inconspicuously packaged. I would order from bladehq again. But maybe I'll stick to ordering the expensive knives from sites where sales tax is not included.
Thanks for the feedback and review, Keith. We appreciate it. ~Tiffany
Shipping speed? Excellent. Overall satisfaction with the product? Eh...fair. False advertising for "genuine handmade from italy" stiletto? Absolutely. This is a Chinese copy and should be labeled as such. "Italian style" would be more appropriate and at least labeled in honesty. If it's too good to be true then it definitely is, sadly. However, it isn't a terrible knife and I wouldn't mind owning another one. Just don't have much respect for companies that lie about what they're selling. So im giving 3 stars for fast shipping and a somewhat reasonable price even though its a thrown together Chinese fake akc advertised as a genuine Italian akc stiletto. Shipping however was very good
I had an issue with scales for a baby banter and within a couple of days my money was refunded and was told not to bother sending them back. I was literally floored. You won't find that anywhere these days. Nice to see a company care about their customers. That's how they'll keep customers such as me.
Hi Mark! Happy your issue was resolved to your liking! ~Tiffany
BladeHQ has always been quick to respond whenever I've had a question or a problem with an order. Most problems have been due to my own inattention to details.
Thank you, Matthew, for the review! ~Tiffany
I communicated with alyssa and was very happy with the conversation we had. I feel more comfortable now my card information has been eliminated. Thank you alyssa
Hi David! So happy to hear Alyssa was able to make you feel more comfortable. She is amazing! ~Tiffany
Great job. I cannot rate your job if I didn't get anything yet.
Thanks for the review, Robert! ~Tiffany
Very good service from the BHQ people! I intend to buy more knives in the near future
Hello James, thank you for taking the time to leave us a review. ~Tiffany
Great customer service. Fast and efficient
Great job, thank you!
Thank you so much for the review, Byron! We appreciate it. ~Tiffany
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HI Shawn. Yea, that policy is in place for the safety of staff and customers. I am so sorry. But, happy to hear you were taken care of. ~Tiffany