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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I assumed that i wouldn't get help because it was a cheap product but i received a refund for my broken knife
Quickly answered my questions! I've always had great service with BladeHQ.
Hi carl, thank you so much for reviewing us. ~Tiffany
I've done business with blade HQ for a long time never ever had issues. Unfortunately my last 2 shipments have been extremely slow in processing and shipping even with expedited shipping I've had to call and physically ask to get my shipments shipped. I hope this issues get fixed.
I ordered my first ever knife and being a little "old fashioned" and not very confident with online purchases I emailed and called a couple days after I placed my order just to be sure all was well. My call was answered immediately and not only did the young man do a wonderful job of checking on everything he also upgraded me to free shipping!... Will definitely be doing business with them again as well as recommending to all my people!
Thanks so much for the review, Jimi. We appreciate it. ~Tiffany
Faster shipping and USPS is not reliable. If you're knew USPS was shipping uses I would have not placed the order. Your order processing is very slow.
You're better off opening an Amazon store and letting them hold your inventory. They are the gold standard that everybody is going to judge against
Thanks for the feedback and review, CA. ~Tiffany
Keep getting the spin and apparently now I have been blocked from the Grindworx Facebook page as well. And I didn't even post anything other than asking about my order since I couldn't get a response through any other means. This entire order has been nothing short of a complete $#*! show. Never again. I'm hoping at this point that I one day just get what I paid for.
As far as blocking me on Facebook, that's just childish. But I'll most certainly use social media to get the word out on how this company handled everything.
I am so sorry to hear about that! Please email your order number to [email protected] and put attn Tiffany in the subject line. ~Tiffany
Great communication great customer service I had a little issue so emailed them got a quick response and they took care of the issue in fast timely manner
Thanks for the review! We appreciate it. ~Tiffany
Thank you for leaving us a review, Doug! ~Tiffany
Ordered items on sale. Sale items were cancelled and others shipped. Refused to provide a raincheck for the cancelled items. Be careful these sales could be bait & switch. I was provided a $10 gift card the cancelled items were a savings of approximately $100. Look before you leap.
Thank you for leaving us your honest review. ~Tiffany
I sent an email message to Blade HQ customer service just this morning re: returning a knife. Lisa returned my message quickly and was extremely helpful with this process. I appreciate the great service, Lisa!
Hi Tim, thanks so much for taking the time to leave us a review! ~Tiffany
Never received any communication about a knife I purchased on 10-2-23 only to call on 10-9-23 and be told we don't have the inventory! Now I have wait for my money to refunded! Bad…. Very BAD service! I will never trust my money with Blade HQ again!
Hi Thurman, I am so sorry to hear about about that! We are working through inventory issues. Thank you for leaving us your honest review. ~Tiffany
Sent them a query about my order, they got right back with me an answer. Everything seems good
Happy to hear you had a prompt response, Michael. We appreciate it. ~Tiffany
Ordered the referenced knife and added another item to get over the free shipping threshold. Received only the small item with no response from 2 emails to customer service. After sending another email today I was informed my knife was now out of stock and they would refund my money. I asked if I could return the other item and no one responded. I just wanted the knife I ordered. This was my first…and last order from Blade HQ. I will stick with SMKW and knifeworks.com, people I've grown to trust, in the future.
I am sorry to hear you did not have a good experience with us, James. Thank you for the feedback. ~Tiffany
Had a slight issue with payment on a pre-order that was resolved instantly by Wendy! I also received my Civivi Clavi today, which blew my expectations away. What a great design.
Thank you, Eric. We appreciate you taking the time to review us. ~Tiffany
Great Customer Service. Easy to contact. They responded to me the next day and was able to help me out on my request.
Hi Jacob, thank you so much for taking the time to leave us a review! ~Tiffany
Lisa was very helpful. However, BHQ decided not to match prices. I will save $13 with the least favorite company (Amazon).
Hi Fred, thank you so much for the review. I am happy you had a good experience with Lisa! Sorry we couldn't price match. ~Tiffany
Great customer service and amazing response time. Very helpful and helped me with everything.
Hi Manuel, thanks for your honest feedback and review. ~Tiffany
Terrible, the order a place was canceled by third party fraud. No reason given. Strongly recommend going to Recon one or Eknives. Large box distributors just don't care. No call or anything recieved
Hello Chris, Thank you for your feedback. ~Tiffany
While they wouldn't accept return, they did give me good credit back for malfunctioning blade. Would use them again.
HI Shawn. Yea, that policy is in place for the safety of staff and customers. I am so sorry. But, happy to hear you were taken care of. ~Tiffany
I was sent customer service emails implying that my problem was fixed and my Oder was packed and shipping out and that there was a confirmation email witch there is not also it's past 2-5 day shipping period I payed for I'd like to know if I will be refunded for the shipping
Hello Horace, I am so sorry to hear about that. Will you please email me your order number to [email protected] and put in ATTEN Tiffany in the subject line so I can look into this issue? ~Tiffany
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Skyler, thank you for leaving us a review. ~Tiffany