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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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After submitting my concern it was addressed and resolved in a very timely manner.
Hello! We appreciate the review you gave us. Thank you. ~Tiffany
Needed to know if request could be done, and she went above board to get it done
Thank you so much for leaving us a review, Bruce! ~Tiffany
I miss entered my information so I needed to cancel my order.
Called into Hanna? She was extremely helpful and pleasant. You guys are awesome. 10/10
Hi Neil! Hannah is really great at her job! I will be sure to share this with her. Glad you took care of you! Thanks for leaving us a review. ~Tiffany
Slight delay in crediting back cancelled order, handled immediately upon inquiry. Even a $25 gift card to the store for my inconvenience. Great Service ALWAYS
Hello Arturo! Thanks so very much for leaving us a review! ~Tiffany
Best & Most accurate description I could give is:
F-ing AMAZING!
(PLEASE EXCUSE LANGUAGE) but this place is AMAZING! #1 Custy Service
#1 quality #1 value
Hi Daniel, WOW! Thanks so much for the awesome review! We appreciate it! ~Tiffany
The knives are EXCELLENT there prices are EXCELLENTand the customer service at GRINDWORX is second too NONE! They Value and Appreciate US (the customer) Mrs.Alyssa and her team are EXCELLENT!
I always get great customer support at Blade HQ. I get friendly answers quickly.
I inquired about a credit card issue, but it was not a problem on Bladehq's part, but on the credit card company's AI. It was resolved immediately, so it is OK. By the way, shipping to Japan used to be OK, but it has somehow become NG. It's inconvenient and I hope it will be improved. Japan can import except for automatic and double edge.
Hello Tomoyuki, thank's so much for leaving us a review. We appreciate it. ~Tiffany
Allowed me too cancel my order when I made a mistake on the item I picked out.
Hello Gerald, glad you were able to cancel your order. Thank you for leaving us a review! We appreciate it. ~Tiffany
I accidentally gave the wrong card info, but customer service contacting me promptly and we were able to resolve the issue, even over the weekend! Excellent customer service, thank you very much, especially Sharon R.
Hi James, Sharon is awesome! So happy she was able to get your payment updated for you! Thanks for taking the time to review us. ~Tiffany
Excellent! Very helpful and Curtis. Got the information I needed. And another problem takin care of.
Happy to hear you were assisted, Brian. Thank you for the review! ~Tiffany
BladeHQ is always excellent to deal with. Best return policy/process in the business, period. Thank you all.
Hi Mark. Thank you so much for taking the time to leave us a review! ~Tiffany
My question was answered right away very knowledgeable without. Y order number but not happy it still has not shipped your always great at customer service just the shipping this time is very important I don't spend a lot but I always spend it with blade hq never use anyone else
Hi Steve, thank you so much for your honest feedback and for leaving us a review. So sorry for the delayed shipping time. ~Tiffany
$650 in purchases go to SMKW. Blade HQ doesn't honor any form of price matching. (bad business).
Cold Steel Lucky at 59.99 at SMKW. 72.99 at BHQ. My order to SMKW is 4 X Cold Steel Lucky, 1 X Buck 110 Auto Elite, 1 x Kershaw Livewire.
Hi TJ, Thanks for your honest feedback. Will you please email the site you want to price match and the item numbers? I am happy to look into this for you. Please email me at [email protected] and put attn Tiffany in the subject line. I hope to hear from you. ~Tiffny
My knife was ordered with expedited shipping and delivered quickly. It is a fantastic knife! I'm loving the Magnacut.
This was my first purchase with Blade HQ. The online purchase was seamless however I did not sign up for Blade Club until after I purchased. It took a couple of emails and telephone calls to get my Club balance resolved; customer service provided excellent results in the end providing excellent service recovery. My only criticism is a single email or telephone call should have fixed the problem with my club points balance and the amount spent on the purchase.
Hi Kevin, Thank you for the feedback and leaving us a review. I am sorry it took a few calls and emails to get the issue resolved. ~Tiffany
Took about a week to ship out which was a little disappointing but all of the customer service reps where very nice and helpful
Hi Joshua, I am so sorry about the shipping delay! We appreciate you leaving us a review. ~Tiffany
Bought an expensive knife that got stuck in customs and BladeHQ is refusing to contact USPS in order to have it released.
They also said that they are not able to offer a refund or a replacement (I didn't even ask for it, I just asked them to contact USPS and they are refusing).
Hi Rodrigo, I am so sorry to hear about that. Sadly we do not get involved with customs issues. I am very sorry. Can you please email me your order number at [email protected] and put attn Tiffany in the subject line? ~Tiffany
Very Good. I have had a very good experience with this company. They have helped me with all of my issues. And have fulfilled me and all of my requests. Love this company.
Hi Andrew, thank you for taking the time to leave us a review! ~Tiffany
The team had an issue with their system for shopping which hung up an order for a few days, but were very helpful and flexible in solving that problem with virtually no negative impact on my end aside from the delay in shipping the order out.
Hi Colton, thank you for taking the time to leave us a review. We appreciate it. ~Tiffany
I assumed that i wouldn't get help because it was a cheap product but i received a refund for my broken knife
Hi Skyler, thank you for leaving us a review. ~Tiffany
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, Thank you for reviewing us. Happy to hear your issue was resolved. ~Tiffany