BladeHQReviews 2,735

When I ordered a knife I used my "points" ($10) towards the purchase. Redeemed the point and entered the code on the order page when I checked out. When I completed the purchase and got my email receipt it did not reflect the $10 discount. I called and they explained that it is done on the back end and won't show up on the receipt. They are working on getting this to appear on the email receipts to avoid any concerns or confusion. But, the points were assigned to the order as I wanted it just didn't appear so. The rep explained it to me and she was, in fact, correct.

Unfortunately I am very disappointed with overall lack of timeliness. Recently I placed an order for a dessert Warrior. It took several days for the package to be shipped. I just made another purchase Saturday morning and as of this email. Monday, late afternoon nothing has been shipped. In prior orders the response was much faster. You just launched a new incentive program but show know regard for the people who spend good money to add to their collection prior to this program being launched. Look at my history and youll see ive been a true supporter since the Ben days, spending thousands. If the lack of effort from Blade Hq continues in this manner ill spend the money I do each year with other edc retailers. Sorry but i have been disappointed with Blade Hq with these last two Orders

I placed an order with BHQ and another retailer the same day, a Sunday night if I remember correctly. I checked on the orders after a couple days and payment had been taken for both, but only the other order was being processed. I waited a few more days and BHQ still wasn't processing my order so I sent an email asking for an update. After no reply or contact of any sort, I called for some sort of update and was informed there were issues with the system that was delaying everything and my order might ship Monday (which would be a week after placing the order). Thankfully it shipped the next day after the call and arrived a few days later. The day it arrived I finally got an email response telling me they checked my order and saw it was delivered. I already knew it was delivered because I already opened it. Overall this experience was frustrating and left me as the customer in the dark and feeling disregarded. If there was a company wide system issue/update/inconvenience happening that you knew about, why not send out a message or some sort of communication or pop up on your website about anticipated delays? Communication is key in any relationship, from interpersonal to business, and I have seen many people in online knife communities expressing their frustrations and plans on shopping elsewhere because of rapidly declining service issues. I may be one of them after several interactions with your customer service where is was given false information, they had inadequate knowledge of products, and incorrect information listed on your website about products. The social media stuff you've been doing has been nice, but please don't let the foundation of your business fall into disrepair. Provide products and services accurately and efficiently so that people have a reason to come back.

I sent my inquiry to Blade HQ around 11pm and received the standard notice that my message had been received. Early the next morning around 9am I already had an email with the answer I was looking for as well as instructions to follow through with what I needed to provide to them. I immediately sent the info and was surprised to get a reply within maybe 20 mins. It was a very easy process made easier by fast and concise communication. Excellent customer with my experience.

I ordered a knife from your company, and my money was immediately taken out of my account. 10 days later with no type of communication from your company, stating whether the knife have been shipped or not. I eventually sent an email on a weekend and received an automated email that stated I would be contacted by customer service for an update. Days later no contact, I sent out another email for confirmation of shipment for that knife, no contact no email. I sent out another email requesting a cancellation and a refund. I finally get an email stating my order is canceled but that it will take 4 to 8 business days to get my money back… And then I received a request to rate my experience? Lol, you asked for it.
First, it took less than 30 seconds to take my money and now it's gonna take possibly more than 48 hours to give it back after I requested a refund?
Second, the second and only contact from your company I received was the cancellation of my order, not a great business model. It took more than 12 days to get any type of response from your company and that was when I actually canceled my order.
Third, you actually asked for me to Rate this experience,… I will never ever recommend your company to anyone.

Usually when I place an order, my item is shipped either that day or immediately the next morning, and I have it within a couple of days. However, this time it took 4 days to confirm and process my order, and I actually had to reach out to customer service to check on the status of my order for shipment.

All that being said, KEVIN S. Was absolutely outstanding! Not only did he take the time to respond to my emails. He also went above and beyond and took pictures of a knife. I had a question about and sent them to me bravo to you Kevin for outstanding customer, service, and professionalism!

As someone who doesn't order very much on line. I needed helped due to my own problems on ordering on line. To my luck of the year I was helped by Keith / Customer Service Agent who walked me through ordering on line. Keith was erudite ( well learned) on ordering and knowing knives. Keith being polite, patient with me and very professional made me ordering a knife for my sons 30th birthday come true.
BladeHQ is a excellent company to make a purchase. Many thanks, Respectfully Kevin