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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I was looking for a knife for my wife for Christmas, I started on Amazon but then ended up at your site because of the larger selection. I choose a knife from your site specifically because it said if I purchased before the end of the day it would be there before Christmas. Leading up to Christmas I received no new emails about when I would recieve it so I emailed your customer service and because of your hours of operation didn't get an email back until after the holidays. It did not in fact come before christmas. I assume because I had a message written on the blade, which I also thought was a laser engraving not just printed on. Maybe I overlooked that but I was disappointed non the less. When I received the product I was pleased with the quality of the knife but the supposed gift for spending over $120 ( I believe) wasn't in the box. That's not why I bought the knife but again a bit disappointing. Overall the price and quality seemed good but disappointing service. After all we are only as good as our word and your company's word doesn't seem to mean much in promises to your customers.
Hi Isaac! Thank you for leaving a review! Happy to hear Melissa provided everything you needed! I will share this with her!
~Lisa
Dallas was very nice and accommodating helped me as best she could won't know for sure till i receive the knife i ordered thank you for your help...
Hello Vernon! Thank you for leaving a great review of your experience with Dallas! I will pass this along to her.
~Lisa
I order a knife on the 26th of December and paid to have shipped in 3 business days... Here it is the 4th of January and response from HQ was...
Here is your tracking number, knife is on its way...
So why is it taking so long?
Hi Gregory! Thank you for the review. We are a little delayed on order processing, which is not included in the shipping time. I apologize in the delay of your order.
~Lisa
After my 2nd follow up, found out my order was on hold for some "fraud" issue. Not sure what that is, but would have been nice to know sooner so I can order again. Will probably order somewhere else.
The company's staff are always attentive and supportive towards the customers, I always have a great experience when interacting with the company.
Hello Giorgi! Thanks for taking time to leave us a review and thank you for the kind words, we appreciate it!
~Lisa
Order was late due to Holidays. Got order only late. Good service with Hannah.
Hi Henry! Thanks for leaving a review! I apologize that your order was late, but happy to hear that Hannah provided good service!
~Lisa
Very very very very very very very very very very very good
Hey Dave! Thanks for a Very very very very very very very very very very very good review! We appreciate that!
~Lisa
I've procured many a knife from this company and haven't been disappointed yet. I had an issue with one Balisong that had a chipped tip and an OTF stuck in a state of purgatory. I got an email and a phone call that same day offering a shipping label and refund/store credit. Blade HQ/Grindworks does it right. The products they select to make available are all sweet pocket(or belt) candy& super handy. I've wanted an actual OTF since childhood, thankfully these guys made that a reality. Cheers
Hey Alex! Thank you for the great review! Happy to hear you are pleased with our products and customer service and that we helped fulfill your childhood wish!
~Lisa
Got an answer back within 5 minutes. Thankful for the quick response.
Hi Jesus! Thanks for the great review! We appreciate it!
~Lisa
I contacted Customer Support to check on my order and received a response from Jen, within a minute or so, with an update. Very fast and friendly service.
Hello Gary! Thanks for leaving a review! Happy to hear you received fast, friendly service from Jen! I will pass this along to her.
~Lisa
Good evening my name is Mr. Robert Flores I made a purchase on 12 29 23 and literally have had no response back about a delivery time or when my order will be shipped out
Hi Robert! Thanks for providing feedback. I apologize in the delay. It looks like your tracking was sent out out today.
~Lisa
Melissa G was punctual and timely explaining my delay but offered shipping upgrade without additional charge. Hope the order gets made/shipped out soon but otherwise satisfied with everything.
Hey Nate! Thanks for the review! Happy to hear Melissa was helpful! I will share this with her.
~Lisa
Very pleased with the speed of the response. Thank you for all the hard work and expedited responses.
Hi Luciano! Thanks for the great review!
~Lisa
Quick and friendly answer to my question.
It's a bit weird to have to email to get pricing for something listed below MAP, though. Generally, revealing the price in the cart gets around that. Just assuming that's the case though.
Thanks again!
Hi Chris! Thanks for leaving a great review! We appreciate that!
~Lisa
Blade HQ has to have the best customer service of any company. Always listens to questions and/or concerns and takes care of them instantly and they are very pleasant and polite while doing it. An absolutely amazing company
Hi RJ! Thanks for taking time to leave us a review! Happy to hear that you are pleased with our company!
~Lisa
Absolutely no communication from Blade HQ until I became very plain and direct. Over a week, in stock, and not shipped with no comms. Just a word about the order I think would be in order. If they truly cared, they sold me a product they would have responded preemptively. If I was behind, which I think may have been the case, who knows. I would have all Management packing orders. This is the third order in the last 3 weeks this has happened. I usually let things go...
Hi Robert!
Thank you for sharing your experience with us. We sincerely apologize for the lack of communication and delays in processing your order. This is not the level of service we strive to provide, and we understand how frustrating it must have been.
We appreciate your feedback and are taking it to heart to improve our processes. Your loyalty means so much to us, and we’d like the chance to make things right. If you’re open to it, please reach out to our customer service team so we can personally address your concerns. Thank you for giving us the opportunity to improve.
~Lisa
I've purchased several products from BladeHQ. Recently I needed to return a product and was glad to find the experience was quick and painless.
Hey Jeff! Thanks for the great review! Glad to hear your return process was quick and painless!
~Lisa
Hi Colt! Thank you for your feedback. I am sorry to hear you did not receive an answer in a timely manner. Email volumes are high, and you may give us a call for a faster response.
~Lisa
I called to inquire about the status of my order. Jen, was so courteous and quickly answered my question and provided me with an email to track my order. Jen was very helpful and a pleasure to deal with. Excellent customer service!
Hi Cory! Thanks for the review! I will share your kind words with Jen!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael! Thank you for your feedback! I apologize that your order did not arrive on time, and that the promotional item went out of stock and you did not receive it. Unfortunately, we have a limited supply and are only available while supplies last. We are happy to hear that you are pleased with the quality of your item. The engraving is laser engraved and does add additional processing time.
~Lisa