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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Quick and friendly answer to my question.
It's a bit weird to have to email to get pricing for something listed below MAP, though. Generally, revealing the price in the cart gets around that. Just assuming that's the case though.
Thanks again!
Blade HQ has to have the best customer service of any company. Always listens to questions and/or concerns and takes care of them instantly and they are very pleasant and polite while doing it. An absolutely amazing company
Hi RJ! Thanks for taking time to leave us a review! Happy to hear that you are pleased with our company!
~Lisa
Absolutely no communication from Blade HQ until I became very plain and direct. Over a week, in stock, and not shipped with no comms. Just a word about the order I think would be in order. If they truly cared, they sold me a product they would have responded preemptively. If I was behind, which I think may have been the case, who knows. I would have all Management packing orders. This is the third order in the last 3 weeks this has happened. I usually let things go...
Hi Robert!
Thank you for sharing your experience with us. We sincerely apologize for the lack of communication and delays in processing your order. This is not the level of service we strive to provide, and we understand how frustrating it must have been.
We appreciate your feedback and are taking it to heart to improve our processes. Your loyalty means so much to us, and we’d like the chance to make things right. If you’re open to it, please reach out to our customer service team so we can personally address your concerns. Thank you for giving us the opportunity to improve.
~Lisa
I've purchased several products from BladeHQ. Recently I needed to return a product and was glad to find the experience was quick and painless.
Hey Jeff! Thanks for the great review! Glad to hear your return process was quick and painless!
~Lisa
Hi Colt! Thank you for your feedback. I am sorry to hear you did not receive an answer in a timely manner. Email volumes are high, and you may give us a call for a faster response.
~Lisa
I called to inquire about the status of my order. Jen, was so courteous and quickly answered my question and provided me with an email to track my order. Jen was very helpful and a pleasure to deal with. Excellent customer service!
Hi Cory! Thanks for the review! I will share your kind words with Jen!
~Lisa
Customer service was very fast assisting me with changing my shipping address
Hi Reginald! Thanks for the great review! Happy to hear you received prompt customer service!
~Lisa
Everything went smoothly and the reps I spoke with are very friendly. Even let me know they have a storefront a couple hours from me
Hey Gavyn! Thanks for taking time to leave a review! Happy to hear you had a smooth, friendly experience with our customer service team!
~Lisa
Slow shipping, ordered on Dec22 and didn't ship until the 28th. Also it took 3days to respond to email…
Hello Dean! Thank you for your feedback. I am sorry that your order was delayed, and there was a delay in email response.
~Lisa
The day after Christmas and I'm sure it was a madhouse I only waited a couple minutes to talk to a rep and they resolved my issue instantly
Hello Mason! Thanks for taking time to leave us a review! Happy to hear your issue was resolved instantly!
~Lisa
Emailed customer service with an issue and it was resolved quickly and the resolution was better than expected. Thank you!
Hi Kyle! Thanks for the great review! Glad to hear your issue was resolved promptly and you received a better than expected resolution!
~Lisa
Very helpful and friendly folks at BladeHQ. Thanks again.
Josh
Hi Josh! Thanks for the review and the kind words!
~Lisa
Keith was awesome In responding to my concerns and my only issue was filling out this review
Hello Michael! Thanks for leaving a review of your experience with Keith! He is awesome!
~Lisa
I was not thrilled with a product I purchased. I have an unconventional work schedule so it took me a bit to reach out to customer service. They got back to me promptly with a label and the product is on it's way back for a refund. Top notch customer care.
Hey Peter! Thanks for the review! Happy to hear you received top notch customer service!
~Lisa
Website stated that I would receive before Christmas. Product was not even dropped off to carrier post dated a week after purchase. That being two days before Christmas, I did not receive on time.
Hi Bradley! Thanks for leaving an honest review. I am sorry that your order was not received in a timely manner.
~Lisa
I placed an order, made a mistake and left out the mailbox number, that's on me, I get it. I emailed them less than 5 minutes after placing the order asking to either cancel the order or to add the mailbox number. No response to my email, instead they shipped my order and when I called them to try and fix it they told me there was nothing they could do. I called fedex who said the shipper needed to add anything for the address change. I called blade hq again and offered to call FedEx and all they would need to do was stay on the phone and tell them to add a mailbox number. They refused.
HI Jessee! Thanks for taking time to leave a review. I am sorry that your email was sent after business hours on 12/24 and we were closed for the holiday, and that we could not correct the address error before shipping.
~Lisa
This was ordered in plenty of time to get here by Christmas. FedEx is the worst. I am very upset about this
Hi Alice! Thank you for leaving a review. I am sorry to hear that you were disappointed with the delivery of the courier.
~Lisa
Firstly, I still don't understand the essence of the issue with account suspension. Secondly, I was not even informed about the suspension of my account, which turned out to be an unpleasant surprise for me, since I intended to place an order during the Christmas sale. Yes, by now the issue has been resolved, but I have already lost the desire to place an order.
Hello Mikhail! Thank you for the review. We did implement increased security measures which caused some inconvenience with accounts, and we apologize for that. I am happy to hear your issue was resolved.
~Lisa
A knife was ordered 12/19 and today I was told there was a 24-48 hour processing time, Wednesday and Thursday would have been that 48 hours which in an organized world the product could have made the shipping run Thursday or Friday morning. And there was an OH WELL moment, basically the Consumer is to subliminally know that if you opt for express shipping that they should know to call and ensure someone is able and capable to complete the order AS THERE IS NOTHING ON THE WEBSITE THAT THE ORDER WILL NOT MAKE IT BECAUSE WE FAILED AS ONE TEAM. If you are Understaffed then shut ordering down.
Over promising with Express shipping and Failure to deliver is nothing but PURE FAILURE TO THE CONSUMER. This economy is killing small businesses everywhere, do better, be the company that deserves business not the one shutting down because it's incompetent.
Hi Tina! Thank you for your honest feedback. I am sorry that there were delays with your order.
~Lisa
Brooke H helped me resolve a minor issue to a better outcome than I expected thank you!
Always great knives.
Hey James! Thanks for taking time to leave a review! Brooke takes good care of our customers! I will share this with her!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris! Thanks for leaving a great review! We appreciate that!
~Lisa