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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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Great! Very nice, answered all my questions in a polite and timely manner.
I needed to cancel an order that had not been shipped yet. It was on a Sunday, so nobody would be working to ship out my order. I contacted Blade HQ to every email listed as a contact to deal with the order. I was informed right after they opened that the order had already been shipped. It shows the label was generated 5 minutes before I was emailed. So unless someone packed it up and took off to make sure the package was sent out that second it was still in the building, but nobody can be bothered to go the extra mile and ensure the order was intercepted and appropriately cancelled. So frustrating! What's the point in having customer service? Guess it's not to be helpful.
Hi, Paul. I am sorry your order was not able to be canceled. You can contact us when it arrives and we will be happy to assist you in setting up a return for a full refund. ~Tiffany
My request was handled quickly and professionally. Exactly the way you would want
Hello Allen! Thanks for the review! Happy to hear your request was handled quick and professionally!
~Lisa
Not good experience because I didn't get my order yet
Hi Ronald. I am so sorry for the delayed shipping. We were closed for two three-day weekends for the the holidays. ~Tiffany
Fast shipping and great after the sale customer service.
Hey Greg! Thanks for taking the time to leave a review! Happy to hear that you are pleased with our shipping and customer service!
~Lisa
Great service and quick replies. What more could you ask for? I love bladehq.
Hi Kendall! Thanks for leaving a review! Happy to hear that you are pleased with our customer service!
~Lisa
Lame asf. I had to email multiple times just to get a response even though they said they'd respond the next day. Then my order took forever just to be shipped out. Like bruh just ship the damn knife ðŸ˜ðŸ˜ i kinda hated shopping on this website and probably will never be back on here to be honest. It sucks. The communication sucks. I just want my package bruh. Anyways i'm going to shop on KnifeCenter now
They have produced crazy themes like hotdog, cupcake, buffet warrior and I believe they are a hit cause they are sold out more that available so I suggested team colors or logos would be awesome! They replied saying they will send it up! Cross your fingers!
Hi Brandon! Thanks for the review and suggestions!
~Lisa
I had an issue with an order being shipped late. Meaning I received my 2nd order that I put in 1 week before the 1st one was ordered. I just emailed my concern and customer service apologized and shipped it out. FYI it was the same exact knife. I respect that things happen. Not mad at all, they emailed me and handled it. Looking forward to give this Christmas gift to my friend. Great customer service and product. 5 star operation!
Hey Rex! Thanks for the 5 stars! We appreciate that!
~Lisa
I made the mistake of entering the wrong email address when I made a "check out as guest" purchase which meant that I never received any email confirmation. Totally my mistake and when I called customer service the specialist was sympathetic and very kind. She was able to fix my screw up and was very helpful and seemed very eager to make sure I was taken care of. I failed to get her name but she is an asset to Blade HQ. Thank you!
Hello Adam! Thanks for taking time to leave a review! Glad to hear that your customer service agent was helpful and got you taken care of.
~Lisa
I did not receive email confirmation of my order & I called customer service & resolved my issue.
Hey Michael! Thanks for the review! Happy to hear that our customer service was able to resolve your issue.
~Lisa
Refuses to answer for over a week, ignores the issues, ignores the pics proving the issues, and just responds "it was delivered"! USELESS PIECES OF CRAP THESE JERKS ARE! HORRIBLE, HORRIBLE, HORRIBLE!
I completely understand it was right in the middle of the holidays, had I received a shipping notice I would not have stressed out so much. But again considering the holidays, you shipped it pretty fast. I did receive everything and how beautiful the knives are and how well they are made. I will be ordering again absolutely.
Hi William! Thanks for the review and your loyalty to Blade HQ!
~Lisa
Just letting your company know this. You have a terrible reputation in the knife community for lack of communication, slow shipping, and lack of responsiveness to complaints.i still haven't reciebed a order confirmation but you're company has helped itself to payment from my bank account. I've recieved no receipt for payment since the charges. No communication except an email saying my order was recieved 2 days after I emailed them regarding no communication from your company. And yet still no confirmation email.
With being the holiday seasons I completely understand long holds/delayed responses. Still frustrating to deal with but Hannah was very helpful and was able to provide the information I was looking for.
Hi Christopher! I apologize in the frustrating delay and thanks for your understanding! Happy to hear that Hannah was able to provide the information you needed.
~Lisa
The help line was down so I emailed my concern. They were very responsive and gave me free shipping and expedited my order. Very pleased with response time and results.
Hi Scott! Thanks for the great review! Happy to hear you are pleased with our customer service!
~Lisa
Ordered knife with overnight delivery. FedEX failed by days but Blade HQ stepped up and refunded my $50 shipping fee. Blade HQ cares about their customers and takes action to ensure the best experience for them. Blade buddies stick together!
Hi Lewis! Thanks for the positive review! Happy to hear you are always taken care of!
~Lisa
Ordered on 12-27 emailed 3 times since and just received a reply today 1-4. If you were closed the holiday week, you should tell people. No email in response to "when will this item ship" for 7 days is unacceptable when I received at least 20 emails in the same time for Sales at Balde HQ. Just want my knife. Never had any problems before and don't expect any in the future once this is resolved
Hi Dominic! Thank you for the feedback. I apologize in the delay in email response. We are working through a high volume of emails, and the sales emails are automatically generated. You may give us a call at your convenience for a faster response.
~Lisa
Hi Bill! Thanks for leaving a review! Happy to hear your issue was resolved professionally!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve! Thanks for taking time to leave a review! Happy to hear your questions were answered politely in a timely manner!
~Lisa