BladeHQReviews 2,695

I ordered a knife, it "shipped" on the 6th, but it has never come out of "label created" status. I sent an email after 3 days of "label created", and got no response. Today I got an email asking me to review that support interaction, so here we are.

A few days later I called and they said they couldn't do anything until it was missing 7 days, at which point it is my responsibility to contact them again?

Is this really how it works when you lose an order?

Money was taken out of my account the same day that my order was placed. But BladeHQ did NOT let me know the status of the order. Eight days later I sent a message asking for the status of my order. It took another 6 days before I was given the courtesy of a response. The response was to tell me that my order was delivered on 1.9 (today). You sat on my reply for 6 days, waiting for my order to be delivered, before you provided an update. But two thirds of my reply was to "remind me" that the remainder of my order is a pre-order. I didn't ask about my pre-order. I asked only about the $141.09 that was charged to my credit card. So your focus was on something that I didn't question. To get the focus off of your terrible service? Probably. Because never, in the two weeks between taking my money and sending me a product, did you provide to me the common courtesy of an order update.

They have in-depth reviews of top-notch products, they point out the downsides as well as the cutting edge technology of the blades and materials. Ordered the Boker mini with sprinkles on top and topped it off with engraving. The engraving didn't come out quite right and BladeHQ more than made it right. Heads up, my wife calls it a kids knife so I'm not sure if she means it's too small or not. Can't get a straight answer. Know that the additional paint does have the button extremely hard to push. (White knuckles - Chroma!) That has nothing to do with BladeHQ. I'll be dropping serious dough when I have some.
Suggestion on the engraving would be to have a photo of the blade, even if generic so you'll know that to many letters results in the message having to be placed on the blade face, instead of the flat.

When I purchased my knife on 29 December, I was anticipating a 4 January delivery but, what I received instead of the knife was the free Knife HQ patch. I sent several emails requesting status but never heard back. I finally called customer service on 8 January amd was initially told that my card was only charged $5 for the pre-sale of the knife but, I told the CS rep that my account had been charged the full amount. The CS rep put me on hold for a short time to find out what happened and when she returned, she explained that the color combination I ordered was not available so I had to choose a different color, whi h was fine. The CS rep ended up refunding the shipping charges and then didn't charge me for next day delivery. I have not received the knife as of 9.