BladeHQReviews 2,705

My second time ordering from Blade HQ. Again, I'm surprised with the attention to detail and the quality products they carry. Next time I get an itch for a new blade, I'll be returning to Blade HQ.

I had a preorder for a knife from months ago. I finally was charged the remainder and sent a shipping notice. That was over two weeks ago and I have not received the item as it seems stuck in shipping. I notified BladeHQ to inquire with the shipper. BladeHQ responded telling me that it is a preorder and that I will be charged and the item will ship once it's in stock. Apparently they didn't even look at my order. Do better BladeHQ.

Ordered two blades two days ago- damn near at my door already! Full stars on that!
Credit card info was skimmed/picked/somehow leaked however which has created an issue of trust in the site security processes.
Bladehq is the only purchase since Nov 2023 with this particular card, and now there are numerous fraudulent charges and attempts.
Very frustrating.

I ordered a knife and the transaction went smooth as you'd expect but I received the wrong item by mistake (though with the correct engraving I requested). When I reached out to customer service to provide photos of what I received and explain the situation they gave me a full refund of my order and told me to just keep the item since it was engraved. This is how customer service should be done. I'm about to re-order through them now and will certainly be a repeat customer in the future.

I had a very positive experience interacting with the BladeHQ team. I appreciated the prompt and courteous response to my inquiry about the availability of the Chris Reeve Large Sebenza 31 Exclusive Knife. While I understand that the manufacturer does not provide specific restock dates, the information about the last availability date was helpful. This level of customer service enhances my confidence in shopping with BladeHQ and encourages me to continue supporting your business in the future. Thank you for your attentive and professional service.

I needed to return an item from a phone order and the details were not available on the website. Hannah assisted and emailed a return label in just a couple of minutes. Hannah is a great asset to the Blade HQ support team and always provides straightforward professional service. Thanks again!

I have been waiting for the new microtech combat troodon to come into stock check several times a day for weeks. When it did I ordered it along with another knive. I waited for it to ship and when I finally got the email that the label was created I was happy. After about a week of keeping my eye on it to get picked up from usps I gave up and called to see what was going on. I was informed they didn't know what was going on and now I the knife is out of stock and I'm out of luck. So unprofessional and a big waste of time! Thank blade hq