BladeHQReviews 2,732

BladeHQ is one of those companies that makes you WANT to purchase from them. I've spent a lot of money with them over the years and they have never once disappointed me. Their prices are fair, they keep their shelves stocked, they get purchases out the door quick, and their customer service is top notch. I've never had a bad experience with BladeHQ and I will continue to gladly support them as a customer! Special shout-out to Kim F of their customer support team. I recently had a question that she helped me with. And for the sake of time, I will just say that she went way above and beyond helping me and really went the extra mile to help me find the answer I was looking for.

I asked - tell me the models of microtech otf knives that have the new improved design. I have lots of mt knives already so I only want to buy the new ones that have fixed the old "hard to actuate" design. I'm ready to give you money - but - the person responding to my email said it was too much work to look the information up. In other words they are too lazy to make a phone call or type an email to their sales rep at mt. You advertised the new design but fail to make it possible to tell which skus are the new improved ones. This is stupid. You created demand for an item - then fail to create a simple identifying tag for the new items on the web site. So the result is - I buy nothing from you and leave a bit pissed off - aka damage to the brand. Btw go look up my name in your database you'll see thousands of dollars in sales and many mt knives. Ie a customer that's worth helping

When I reached out to blade hq to correct a mistake I had made during the ordering process Melisa G was very helpful and prompt in resolving the issue and even upgraded the shipping at no additional cost to me that's why I continue to order from blade hq

I orders a crkt berserker axe. When it arrived it had a warped handle and a warped axe head. I wasn't too bothered by the handle I had planned to make a longer one for chopping and use the shorter for throwing. But once I noticed the warp on the axe head I called customer service. I told the customer service agent about the issues and they immediately gave me several options I could choose in order to remedy the faulty axe even a full refund. I really like the axe look and chose to get a replacement axe for it. I sent in pictures of the issues and they started the process before I got off the phone. The agent was very friendly and helpful.

I have been doing business with Blade HQ for a few months. During that time I have purchased 10 knives. In this instance I was returning a knife and exchanging it for another. I was also using credits though my Blade Club membership (which I highly recommend). Needless to say it was a fairly complicated transaction. Melissa handled everything like a true professional with kindness and great understanding. She was fantastic in every way! She and Blade HQ provide exceptional customer service and an incredible knife shopping experience in every way.

I purchased the Blade HQ exclusive Spyderco manix 2 lw mint green in cpm m4 with custom engraving. I received the knife lightning fast, but without the engraving. Not a big inconvenience as I have a local place I can take it for engraving. I emailed the customer service team. I explained and sent a video for verification. I asked that I just be sent something cool for the price difference on the engraving.
They got back to me super quick. Apologized for the mistake and said we got you something cool on the way just as you requested. That's awesome to me. They sent me a blade hq glow in the dark knife take down mat. I'm excited for it to get to me soon. I don't have one. Well, now I will, and that's COOL!