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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Good Transaction, good communication. Will do business again.
In November of last year I ordered a novelty knife and lighter for an event for a long time friend. It arrived in very short order and I put it away for the February birthday party without opening it. I was surprised at the get-together when the gift I had so looked forward to giving had a dangling broken igniter upon opening. We all had a good laugh (some of it at my expense) because everyone understood the gist of the gift from past experiences. Next day I contacted Blade HQ and explained why my request for an extended return period was being made. In only one day Zach A. At customer service had another OTF lighter on the way to me as a replacement. I know this was not a really significant issue to me, and I would have accepted it if it were declined, but Zach understood my dilemma and quickly remedied the situation at no further inconvenience to me. Service like that deserves recognition. I have made several orders from Grindworx and have always been highly satisfied with their large selection and great sale prices along with speedy delivery, but this experience has made me a fan as well. Best wishes to Zach A. And all the folks at Blade HQ, keep up the good work!
I am so sorry it arrived defective, Phillip! That's awesome that Zach took care of that for you quickly and sent out a replacement! Thank you so much for taking the time to leave us a review about your experience with us and Zach! ~Tiffany
I ordered 3 OTF knives. I paid for overnight shipping. I ordered them on a Thursday night and received them on a Tuesday. I felt that was a bit slow and these guys agreed and fully refunded my shipping costs even though I didn't specifically request it. The knives are excellent and I will definitely order from BladeHQ again soon!
Hi Jacob! We appreciate the review you gave us, thank you! Glad to know you were taken care of. ~Tiffany
I simply selected their knives that fit my exact expectation and needs. Seamlessly processed the returns for the ones I did not need
Hi Chase! Thanks so much for the review. ~Tiffany
The product is outstanding, the fourth one I have purchased. I appreciate the assistance of your customer service agents who responded to my request for 2 invoices as per the requirement of Mexican Customs Authority. The knife is destined to be recieved and used by a master diver who operates off of one of the ships who frequent the Socorro Islands. He has successfully rescued a whale shark which had become entangled in line (which was killing it) with a knife borrowed from one of his customers. The Mariner is by far a better tool for this kind of work and will be attached to his harness permanently. Without the documentation required by customs the delivery of this tool would be unlikely at best. Thanx again.
Michael Gunderson
Hi Michael, We're happy that the knife will be able to arrive without issue! Thank you so much for giving us a great review! ~Tiffany
I was very happy with young lady i had the pleasure of speaking with.
Hello Allan, Glad you're happy with the assistance you were given. Thank you so much for taking the time to leave us a review! ~Tiffany
Speedy response answered questions
While using knife adjusting screw backed out and fell on ground, luckily this time I found screw, maybe next not so lucky
Please tell me I won't have to send back knife to get extra screw. I'm capable of putting in new screw. Please can I get an extra screw
Thank you
Hi Ronald, We don't carry hardware for knives, I am so sorry! Please be on the look out for a message from me about this issue. ~Tiffany
I missed a sale promo and reached to see if they would honor the sale price. Blade HQ responded a day later to let me know they would still honor the sale price. Great customer service!
Jordan, I am so sorry about that. Please be on the look out for a message from me. ~Tiffany
We got the 4.75 dagger blade and the 3.25 tanto dessert warrior. We splurged for the engravings and they look amazing. Function perfectly and are a real conversation piece.
Hey Sapling!
Glad that you are pleased with your engraved items! We appreciate you taking time to leave a review!
~Lisa
My issue regarding missing points from prior purchases was addressed in about a day and fixed promptly. The customer service was excellent
Hi Leland!
Happy to hear our customer service took care of your points promptly! Thanks for the review!
~Lisa
Trust worthy company selling you Quality rather than quantity. Exceptionally outstanding customer service!
Hi Terrance!
Thanks for taking time to leave us a review! We appreciate it!
~Lisa
Although Blade HQ does not carry the knife I was looking for, she gave me all the information I needed to purchase this knife else where. That shows me honestly and transparency.
Congratulations, you now have a costumer for life. Good job
Hi Clancy! Thanks so much for the review and being a loyal customer! Happy to hear we could assist you with something you were looking for, but we do not have available. We appreciate you checking with us!
~Lisa
Hello Andrew! Thanks for taking time to leave a review! We appreciate it!
~Lisa
I received an expensive knife that had some issues and Brooke from BladeHQ was able take care of the return quickly and was very pleasant to talk to.
Thank You for making this hassle free.
Great selection of knives.
Hi Michael! Thanks for leaving a review! Happy that you were pleased with Brooke's assistance with our hassle-free return policy!
~Lisa
After being on the receiving end of a bait and switch the refund for the returned item is now overdue and as usual there has been zero customer support.
Returned one knife ordered another one received free expedited air shipping from FedEx. How do you ask for any more than that great company highly recommend them and a free return label can't beat it top-notch.
Hey David! Thanks for the review! Glad to hear you are pleased with our return process!
~Lisa
No refunding my $5 because it was a pre-order?
BOOOOO
Give me my $5 back, im gonna tell everyone.
BOOOOO
Customer service came through after I contacted them concerning a lost package!
It was a gift to a friend that never arrived since last August!
They fully understood the situation and compensated me for the lost item.
Great service!
Hi Ziad!
Thanks for the review! Happy to hear you were pleased with your service!
~Lisa
Waiting on my Cobalt P3, seems it's going to be sooner than later. Thanks for the update!
Hey Chris!
Thanks for leaving a review! We appreciate it!
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William!
Thanks for leaving a review and being a loyal customer!
~Lisa