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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I'm sure Hannah was delightful. I didn't have any context on this particular transaction as it relates to customer service but I have nothing outside of compliments to issue. Great work. Congratulations on your success BHQ. You smell terrific.
Had a minor issue with shipping but after a short contact, Kim fixed everything. Knife arrived as scheduled in pristine condition. Will definitely buy here again.
Hi William!
Thanks for leaving a review! Happy to hear Kim fixed everything for you! Thanks for being a loyal customer!
~Lisa
SMH. Bought a knife over $167 and that came with a free knife. 4 days later I get an email for a "Gift card" and saw it was for a refund of order...I never received any email prior to this one about my order being cancelled or anything. Called and they said they "OVER SOLD" my knife I purchased and just straight up canceled the order without even sending me an email that they were going to and the reason. They could have just asked if I wanted a different color way or something. Here is the kicker...now the free knife I was promised with my original order is "OUT OF STOCK" and they will do nothing about that...smh...
Hi Courtney!
I am sorry that we had a stock error on your recent order, and no longer had the promotional item, and that you did not receive an email. Looks like you spoke with Wendy, and she issued an in-store credit for the inconvenience. We appreciate your feedback!
~Lisa
Your lady took care of all my requests she was polite and understanding she gave me all info i asked for thank you very much all of you
Hi Jeff!
Thanks for the review! Happy to hear the agent was polite and understanding, and provided all the info you needed!
~Lisa
Could not find info on order lady helped she was able to find order tell me were it was i was quite pleased thank you very much
I order 2 knife and paid for one day shipping but was going to 3 days before I received them, and they tacked this issue with ease and satisfaction. Could not ask for better seervice
Happy to hear this was resolved, Patrick! Thank you so much for the review! ~Tiffany
Had a question about return labels, so I called actually I sent a text, and the response was quick my confusion was straightened out and it was very quick response. Very good customer service.
Joe, I am so sorry about the delivery issue! Thank you for the feedback and the review! ~Tiffany
While BladeHQ could not support my request directly due to policy, they did the next best thing by sending a much unexpected gift card!
Kudo's to Sharon for her handling of my request!
Thank you Mark for taking the time to leave us a review! We're happy that Sharon took care of you~ Tiffany
Somehow the order confirmation number disappeared from my phone and Jen was able to track it down and send me an email with the number and details that had been lost. Did so very quickly and I am thankful for her help.
Happy to hear Jen was able to locate your order and provide you with the info you needed. Thank you for taking the time to leave a review. ~Tiffany
Was told my problem would be resolved. Have not heard anything since. Still waiting for status.
I am so sorry about that Daniel! I have sent you a message on sitejabber. Please be on the lookout for that. ~Tiffany
Jen was very helpful in helping me get my problem solved.
Blade hq is one of the best companies i have ever done business with. Customer service is 10/10
Thank you so much for the great review, LR. We appreacate that! ~Tiffany
Dallas M.
Customer Service Representative. One of the best Customer service operators took care of my problems.
With my order.
And supply me with good customer satisfaction.
And was able to fix the problem on their site
We're happy to hear that Dallas took care of your issue! She is awesome! Thank you for the review! ~Tiffany
BladeHq has the best availability for knives on the market and the best prices
Thank you so much for the great review! ~Tiffany
Thank you for the review, Don! ~Tiffany
Great communication, got partly refunded for a broken knife. Thanks
Sven, we're happy you were partially refunded. Thank you for the review! ~Tiffany
All needs met. All needs met. All needs met. All needs met. All needs met. All needs met. All needs met.
Thank you so much, Eric! We appreciate the great review. ~Tiffany
Customer service was above and beyond. Brooke resolved my issue beyond what I was expecting and I will always shop at Blade HQ for my knives.
Thank you for the review, Jeremiah! Happy to know Brooke took care of you. We will share this with her. ~Tiffany
Very patient customer service. Email accounts and IT issues stink. I was offered a solution and very happy with that. Thank you Blade HQ
Hey Drew!
Thanks for leaving a review! Glad to hear you are happy with the solution you were offered!
~Lisa
Jeanna told me that my order would get to me within the week after I corrected my address. I then received an email that the order got shipped back to you guys instead of being shipped back to me
Hi Cade!
Thanks for your feedback. I apologize that there were delivery issues with your order. It looks like we reshipped your order, and it delivered 3.25.
~Lisa
I had been thinking about a new knife for a while and looked at the multitudes of offerings from BladeHQ. Honestly, there were too many to choose from! But after watching several of the videos on the website, I landed on a Microtec OTF. Super quick ordering process and several days later, my knife arrived at my door. I am thrilled with the product and the customer service provided by the company.
Hey Keith!
Thanks for the great review! Happy to hear that you are pleased with our product and customer service!
~Lisa
Ordered my first knife from Blade HQ after watching videos describing all the options. Then realized I had not signed up for rewards. After an email to the company, Dallas was nice enough to credit my purchase towards rewards points. Super fast shipping and I am delighted with the Microtech OTF I purchased. Could not recommend this company enough. Will purchase again from them soon.
Order a Boker Alluvial -both the press button didn't work. Ask for them to check the second knife BEFORE they sent it out. Obviously they didn't do it! We will send another one hope it works. Really no follow up on problem. Zack must been to busy to walk down to shipping to check on problem. Hey to check out and maybe sent a free replacement to this good customer. Nope didn't care. Time for coffee break. I work in customer service for 40 years -what it take to make it right,and keep a happy customer who come back.
Hi Roj!
I am sorry to hear you received defective items. Our customer service department does not provide quality checks on items, but I have gotten your return set up for your refund.
Thank you for your feedback.
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Greg!
Thanks for the great review and the shout-out for Hannah! I will share this with her.
~Lisa