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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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Sharon was so nice and accommodating with regard to my question. It was a pleasure to be treated so warmly in this day and age.
Knife was sent on time and the post office messed up. Complete incompetence from the post office. Zack sent the knife again, and unbelievably post office screwed up but I was ready and caught it in time. I finally got my knife thanks to Zack. GREAT WORK BLADE.
Niiiice knife.
Hey John!
Glad that Zach was helpful with your delivery issue! We appreciate the review!
~Lisa
Hannah was very professional and courteous she explained everything in detail I will not hesitate to buy from Blade hq again i appreciate all the help and you have a customer for life.
Hi David!
Thanks for sharing your experience with Hannah, and for being a loyal customer!
~Lisa
I want to say thank you for the discounts and for the quality knife that safely reached me without any problems, I also want to say a huge thank you to the support team for the quick answers and help
Hey Yehor!
Thanks for the great review! We appreciate it!
~Lisa
I liked the knife in every way, except it was smaller than I realized it would be.
Hello Jerry!
Thanks for leaving a review!
~Lisa
Ordered an item on 3/16 and as of 3/29, just received message that it will be 2-3 days longer until delivery. FedEx is actually the worst shipping service time and time again, which BHQ continues to use.
Hi Jeff!
Thank you for your feedback. I am sorry to hear your package delivery was delayed. It looks like it delivered 3/30.
~Lisa
I needed to cancel a order and make a new one, costumer service was very helpful!
Hey Gavin!
Thanks for leaving a review of your customer service experience! We appreciate it!
~Lisa
Found what I believed was a defect on knife scale and was able to return with ease
Hello Thomas! Glad that our hassle-free return policy was easy! We appreciate your review!
~Lisa
I had forgotten my password to login. I was having difficulties getting an email back to reset my password. I emailed customer support and Sharon took care of it right away. Thank you Sharon for excellent customer service.
Hello Chris!
Glad that Sharon was helpful with your issue! Thanks for the review!
~Lisa
Hi Jason!
Thanks for the five-star review! Glad that you had a great experience with us!
~Lisa
Zach A and Aaron from logistics are a great help! These guys went above and beyond to help me get my order situated. I would highly recommend blade HQ and their staff anytime.
Hey Curtis!
Thanks for the great review and the shout-out to Zach and Aaron! Glad they got your order situated! I will share this with them!
~Lisa
There was a problem with my card with a purchase. The sales division so cordially contacted me and made me aware of the error so I could make my purchase and make my experiences as smooth and enjoyable as possible I thank you for your service
Hi Brad!
Thank you for leaving a review. Glad to hear your experience was smooth and enjoyable!
~Lisa
Seems FedX used the same shipping number for another address.not your fault still have not received knife
Hi John!
I am sorry to hear you have not received your order. Please give us a call or email with your order number, and we will look into this for you! Thank you for the review.
~Lisa
This was my first purchase with BladeHQ, and it went flawlessly: the selection was great, prices competitive, and the shipping was lightning-fast. Would buy again from them for sure.
Hello Danny!
Thank you for leaving a review! Glad to hear you were pleased with your first purchase!
~Lisa
Really fast and I got my points. I didn't realize it was a seperate account.
Hi Chris!
Thanks for the review! Happy to hear that we were able to get your points applied!
~Lisa
I have been a BladeHQ customer for many years and have always been satisfied with their service and products. I recently returned a knife I had purchased a week ago and it was processed very quickly with no issues, with assistance from Alyssa T. Just wanted to give kudos to BladeHQ for their service, whether or not you decide to keep one of their knives. Thanks!
Hi Bill!
Thank you for the review, being a loyal Blade HQ customer, and sharing your return experience! Happy to hear Alyssa assisted you promptly and the return was hassle-free!
~Lisa
I've been using BladeHQ for all my blade needs and obsession for that last 10 years or more. Reasons:
1. Their descriptions give you all the info you need unlike other sites that tell you what they think will sell.
2. Customer Service is great. The very few times I've needed them, they were courteous, knowledgeable and prompt.
3. Their prices are competitive and usually lower than the rest.
When people ask where I look for knives, BladeHQ is what I tell them.
Dano
Hey Daniel!
Thanks for the awesome review, being a loyal Blade HQ customer, and for referring us! We appreciate it!
~Lisa
I'm sure Hannah was delightful. I didn't have any context on this particular transaction as it relates to customer service but I have nothing outside of compliments to issue. Great work. Congratulations on your success BHQ. You smell terrific.
Hey Greg!
Thanks for the great review and the shout-out for Hannah! I will share this with her.
~Lisa
Had a minor issue with shipping but after a short contact, Kim fixed everything. Knife arrived as scheduled in pristine condition. Will definitely buy here again.
Hi William!
Thanks for leaving a review! Happy to hear Kim fixed everything for you! Thanks for being a loyal customer!
~Lisa
SMH. Bought a knife over $167 and that came with a free knife. 4 days later I get an email for a "Gift card" and saw it was for a refund of order...I never received any email prior to this one about my order being cancelled or anything. Called and they said they "OVER SOLD" my knife I purchased and just straight up canceled the order without even sending me an email that they were going to and the reason. They could have just asked if I wanted a different color way or something. Here is the kicker...now the free knife I was promised with my original order is "OUT OF STOCK" and they will do nothing about that...smh...
Hi Courtney!
I am sorry that we had a stock error on your recent order, and no longer had the promotional item, and that you did not receive an email. Looks like you spoke with Wendy, and she issued an in-store credit for the inconvenience. We appreciate your feedback!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ray!
Thanks for leaving a review of your pleasurable experience with Sharon! I will share this with her!
Lisa