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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I placed an order for some knives which turned out to be too small for my hand, contacted support, got return mailing label to send everything back, quick and easy process.
Bladehq's return policy is always exceptional. They really supported me throughout my knife collection journey step by step. Shout out to the customer service team, you guys are just awesome!
Hey Jacob!
Thank you for the fantastic feedback! We’re happy to hear your return was handled quickly and with expert care; that’s exactly the BladeHQ way. We really appreciate you taking the time to share your experience and look forward to helping you again soon (hopefully just on the keep side of the order next time 😉).
~Lisa
Sent a knife back because it didn't meet my expectations and the compression lock was pinching my finger when the knife closed. Got an email the day they received my return and said it's been returned successfully. Great customer service and I will continue to use Blade HQ for all my knife addictions!
Hey Garet!
Thanks for taking the time to share this! We’re glad the return was smooth, and the refund moved quickly! No one should have to wrestle a compression lock for their hobby. 😄 We really appreciate your loyalty and are happy to continue fueling your knife addiction (responsibly, of course). Thanks for choosing BladeHQ! 🔪✨
~Lisa
Cloey and team were very polite and efficient in their assistance with resolving my issue of buying a quality and reasonably priced wallet that wouldve been sturdy enough to hold up to the rigours of firefighting... except it was too large to fit in my duty pants pocket without hanging out and risking falling out when quickly donning bunker gear for responses. It was my mistake to not consider dimensions. Nevertheless, I was still granted a refund, for which I am grateful.
Merry Christmas
Hey Adam!
Hi there,
Thank you for the thoughtful review, and first off, thank you for what you do! Firefighting gear is demanding, and sadly, duty pants pockets can be brutally honest about sizing 😄.
We’re glad Cloey and the team were able to make the return and refund process smooth and stress-free, even when the wallet turned out to be a bit too heroic for the pocket. Sometimes the gear just doesn’t pass the pocket test, and that’s okay; we’ve got your back either way.
We hope to help you find something that fits just right next time (and stays put during those bunker gear sprints)! 🎄🔥
~Lisa
I don't usually ask for things, but I do have a knife obsession and have loved these people and their knives since I lived in Utah and they were in Lehi I think right outside Thanksgiving point. I probably spent way more than I care to share, but at least two infidels some Microtech. Some other benchmades can't really help myself. But always from you guys so just on a whim when I couldn't spend any more on knives I saw you guys were offering a promo calendar. I just thought maybe I'd ask. Maybe you guys would I don't know. Send me one sure enough I was right Jen that I talk to was wonderful. I mean I'm sure it. Everyone always has been sorry for the talk to text. Not only was Jan helpful with shipping me a calendar. I promise I would've done this either way. I've got a Google review up. Melinda used to be my friend anyway she even helped me figure out that I could send a couple of the most recent knives I bought back because I wanted that sell shade Medusa, but as I went to bed that night, thinking about it once I woke up this morning it was already sold out. Oh well, hopefully a new Medusa will come out in the cell shade. Thanks again for everything happy holidays. You guys are wonderful. Jen was wonderful. Don't have enough nice things to say about you. We always do a survey for you even if it's talk to text. Sorry about the grammar work your way through it
Hey Alex!
This absolutely made our day, talk-to-text, knife obsession, calendar request, all of it 😄. We love hearing from longtime BladeHQ friends, especially the ones who’ve been with us since the Utah days (Lehi throwback unlocked!).
Jen will be thrilled to see this; she truly is one of the greats, and we’re glad she could help with the calendar and make the whole experience feel as friendly as it should. And hey, missing out on a sold-out Medusa hurts…, but hope springs eternal (and so do new drops 👀).
Thank you for the loyalty, the kind words, the review, and even powering through the survey via talk-to-text grammar forgiven, appreciation fully received. We’re lucky to have customers like you.
Happy holidays, and may your next knife wish come true 🔪✨
~Lisa
Response to my request was little delayed, but since Christmas is tmr, I can totally excuse that. Would for sure recommend. Just wish they always had free shipping.
Hey there!
Thank you so much for the kind words and for the holiday grace! 🎄 We truly appreciate it! Christmas tends to turn our inbox into a festive snow globe of emails, but we’re glad we could help and earn your recommendation.
Just as a heads-up for next time, we do always offer free standard domestic shipping on orders $99 and up, so no secret handshake required 😉.
Thanks again for shopping with us. We hope your next order arrives quickly, safely, and full of sharp joy.
~Lisa
These guys ship fast, so fast in 2 hours I asked to cancel an order they replied it was in a locked crate but to contact them for a free return label for a refund once they got it back. No run-around with BladeHQ, they processed the return/refund today.
Thank you for the awesome feedback! We’re glad we could get back to you quickly—even when the order was already moving at lightning speed 🚀 While we couldn’t stop it once it was packed up, we’re happy the return and refund were smooth and hassle-free. No run-around is the only way we know how to do things. We really appreciate you choosing BladeHQ and hope to help you again soon! ~Tiffany
It's very pleasant that your company also ships to Europe. I had some issues with the payment, contacted support, and received a very fast response with helpful and reasonable advice. After that, the payment was successfully completed via GPay, and now I'm happily waiting for my new knife.
Thank you, and Merry Christmas! 🎄
Thank you so much for the kind words! We’re thrilled to hear our team was able to jump in quickly and help get the payment sorted out, especially across the pond 🌍⚡️ We’re excited for you and can’t wait for that PM2 to make its way to you. Thanks for choosing us, and Merry Christmas to you as well! 🎄🔪 ~Tiffany
BladeHQ gets top marks from me. Although my ordered knife was lost by Deutsche Post, or rather, has certainly found a new, illegitimate owner, Jen and Chad worked with great enthusiasm to resolve the issue. We exchanged several very friendly and personalized emails.
In the end, they refunded me for the Microtech – even though, according to the tracking information, the knife made it all the way to Germany.
Their responsibility technically ends at the German border.
Nevertheless, they issued a refund.
A truly customer-friendly company.
I wish you continued success.
Merry Christmas.
Greetings from Olaf in Switzerland
Hey Olaf!
Wow, thank you for such a thoughtful (and refreshingly honest 😄) review! While we’re still mildly offended that your Microtech decided to take a solo vacation and “rehome” itself somewhere along the way, we’re very glad Jen and Chad were able to step in and make things right.
You’re absolutely correct that once a package crosses borders, things can get… adventurous. But taking care of our customers doesn’t stop at customs, and we’re happy we could resolve this in a way that felt fair and human.
We truly appreciate your patience, your humor, and your kind words from across the pond. Wishing you a Merry Christmas, a smooth delivery future, and knives that stay loyal to their owners. 🎄🔪
~Lisa
I have a large knife collection. I have purchased most of them from Blade HQ. Through the years they have always been quick to ship my product and if there's ever a problem they have always been there. Totally recommend!
Hey James!
Thank you for the fantastic review! 😄 It means a lot to hear that Blade HQ has been such a big part of your collection over the years. We’re glad our quick shipping and support have consistently had your back when needed.
We truly appreciate the recommendation and look forward to helping you add a few more favorites to that collection! 🔪🧡
~Lisa
Blade HQ customer service is always the best! Received a defective knife and they made the return process super easy! Immediately put in an order for a new one through them to replace it.
Hey Alex!
Thank you for the awesome review! 😄 While we’re sorry the knife arrived with an issue, we’re glad our team could make the return quick and painless, and even happier that you’re already back for another one!
That kind of trust means a lot to us. We’ll keep doing our best to make every experience a great one. 🔪🧡
~Lisa
Excellent. Cloey addressed everything I needed to know about my return.in a friendly, helpful manner. I have no issues with BladeHQ being my primary site to pickup a blade!
Hey Roger!
Thank you for the excellent review! 😄 We’re glad Cloey was able to answer all your return questions and make the process friendly and easy. That’s exactly the experience we aim to provide.
We’re honored to be your go-to spot for blades! We’ll keep the service sharp and the experience smooth! 🔪🧡
~Lisa
Blade HQ and its people are great. Reply quickly and with their full undivided attention. This is the first time I have returned something and it was done well.
Hey Jeffrey!
Thank you for the great review! 😄 We’re really glad to hear you felt taken care of, that personal attention is exactly what we strive for. Making your first return smooth and stress-free is a win in our book.
We truly appreciate you choosing Blade HQ and look forward to helping you again whenever you need us! 🔪🧡
~Lisa
I had the pleasure of communicating with Cloey E. Via email. I wanted to take a moment to thank Cloey for her professionalism and courteous support.
Hey Richard!
Thank you for the kind words! 😄 We’re thrilled to hear Cloey was able to help promptly and make your experience a smooth one. She’s definitely a pro at keeping things running like a well-oiled knife pivot! 🔪🧡
We truly appreciate your support and look forward to helping you again soon.
~Lisa
My order never came in. So, I contacted Customer Service and w/ in 24 hours they had a new replacement being sent to me. You can't ask for anything more.
Thank you for sharing your experience! While we’re sorry your original order didn’t arrive, we’re really glad our Customer Service team was able to jump in quickly and get a replacement on the way within 24 hours. That’s exactly the level of care we strive for. We truly appreciate your support and hope you enjoy your order! ~Tiffany
My experince with support person was excellent. She provided a link via email how to open the AKC-X treme shadow blaster which was not obvious. Thank yoy
Thank you for taking the time to share this! We’re thrilled to hear your experience was excellent and that our support team was able to help with clear, easy-to-follow guidance. That AKC-Xtreme Shadow Blaster can definitely be a little sneaky at first 😄—we’re glad the video did the trick. We truly appreciate your feedback and thank you for choosing Blade HQ! ~Tiffany
Received a defective purchase item, it happens. Customer service handled my problem right away, made everything right. I can buy products anywhere, but I choose who I deal based on quality and customer service. BladeHQ is always my first choice.
Hey Steven!
Thanks for the awesome review! 😄 Sorry your item decided to show off its “unique character,” but we’re glad our team was able to swoop in and make things right, no duct tape required.
We know you can buy knives anywhere, but we’re thrilled you choose Blade HQ for the quality and the people who make it all happen. We’ll keep sharpening our service so you never have to question it! 🔪🧡
~Lisa
I have purchased many knives from Blade HQ, so when it came to returning a knife, I knew they would be very helpful. I really liked the way they gave me a return postage. I just had to put it back in the box that it came in, and turn it into the carrier. Thank you Cloey E
Hey Seth!
Thank you for sharing your experience! 😄 We’re glad to hear your return was smooth and hassle-free! Cloey really knows how to make returns feel almost as easy as unboxing a new knife.
We appreciate your continued support and all the “lots o’ knives” love! 🔪🧡
~Lisa
My knife arrived with a malfunction. BladeHQ took care of my return quickly, and Cloey E made sure I got my refund promptly. BladeHQ customer service rules!
Hey Drew!
Thanks so much for the awesome review! While we’re sorry your knife arrived with a hiccup, we’re glad Cloey was able to jump in and get your return and refund handled quickly. That’s exactly how we like to do things.
We truly appreciate your continued support, and we agree, our customer service team does rule! 🔪😄
~Lisa
I. Had a flawless return experience with Cloey E. At BladeHQ. I shipped the return on 12/16/25 and it was delivered on 12/18/25 and the refund processed on 12/19/25. Many companies could take a lesson in customer service from Dloey E. And BladeHQ.
Hi Michael!
Thank you so much for the kind words! We’re thrilled to hear your return experience was smooth and timely! Cloey really does set the standard when it comes to great customer service. 😄
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along the compliment to Cloey. Thanks for choosing Blade HQ! 🔪🧡
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Eugene!
Thanks for sharing your experience! We’re glad we could help make the return process quick and painless. No one wants to wrestle with a knife that doesn’t quite fit the hand 😄. We appreciate you giving us the chance to make it right and hope we can help you find the perfect fit next time! 🔪
~Lisa