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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Alyssa T provided exceptional customer service while assisting me with my return. I will continue to be a BladeHQ customer thanks to employees like her!
After I placed my order (2), I received an email stating that one was shipped. I immediately knew the stock wasn't there.
I followed up with an email that was never answered to verify the amount (2).
Low and behold the box came with one. Upon calling customer service, I was told I will eventually receive a refund.
I placed this order in hopes of participating and being the king of a white elephant.
I was hoping that they would provide something of equal or greater value. Instead, I am still waiting for a refund.
This inconvenienced me because now I have to order another.
Jen was a receptive customer service rep but I believe the company should've done more.
Hello!
Thank you for taking the time to share your experience with us. We’re genuinely sorry for the frustration this caused, especially with your order being intended for a White Elephant gift, where timing really matters. We understand how disappointing that situation was.
You’re absolutely right that the inventory issue should have been communicated more clearly. During the holiday season, our email volume increases significantly, which can sometimes slow email responses. While that’s not an excuse, we do want to share that calling in is often the fastest way to get immediate help during peak times, and we’re glad Jen was able to assist you once you reached us by phone.
We appreciate your honest feedback regarding expectations and have shared it internally so we can continue improving communication and inventory accuracy moving forward. Even when it’s tough to hear, feedback like this helps us grow and do better for our customers.
If you’d like to follow up directly, our Customer Experience team would be happy to review the situation further and ensure everything has been fully resolved.
Thank you again for bringing this to our attention.
~Lisa
I've had only a few issues over my years as a customer, which speaks to their capability. But whenever there is an issue, the whole team seems to spring into action to help make it right. The staff is personable and prompt.
Thank you so much for your continued support and kind words! We truly appreciate you being a long-time customer. While we’re glad issues are few and far between, it means a lot to hear that when something does come up, our team is able to step in quickly and make things right. We’ll be sure to share your feedback with the team — they’ll love hearing it. Thanks again for trusting us with your knife needs! ~Tiffany
I had a great experience using BladeHQ. Product was shipped quickly and was flawless. Great communication as well! Would highly recommend.
Hey Tyler!
Thanks so much for the great review! 😄 We’re happy to hear everything arrived quickly, in perfect shape, and with clear communication along the way; that’s the trifecta we aim for.
We truly appreciate the recommendation and look forward to helping you again on your next Blade HQ order! 🔪🧡
~Lisa
I already love this company but I had to deal with customer service for the first time and let me say that it was wonderful and they made my return painless.
Thank you!
Hi Heather!
Thank you so much for the kind words! 😄 We’re thrilled to hear your first experience with our Customer Service team was a great one, and that your return was painless. That’s always the goal.
We truly appreciate your continued support and are glad to have you as part of the Blade HQ family. If you ever need anything again, we’re always happy to help! 🔪🧡
~Lisa
I have been a customer since 2013 and spent thousands over the years.
Purchases always has been a breeze with the best & biggest selection in the world.
Sometimes, things don't work out and a return is needed. BHQ handled return/exchange as well as sales and never had a glitch.
I will always continue to support BHQ for many years to come.
Thank you so much for your continued support — it truly means the world to us. Having you as part of the Blade HQ family since 2013 is something we don’t take lightly, and we’re incredibly grateful for your loyalty over the years.
We’re thrilled to hear that both your purchases and any returns or exchanges have consistently been smooth experiences. Our goal is to make every part of the process as easy and reliable as possible, and it’s wonderful to know that’s been your experience time and time again.
Thank you for trusting us with your knife and gear needs. We look forward to supporting you for many more years to come! ~Tiffany
I received a knife from BladeHQ that was rusted- I presume because it was a discontinued model HC steel knife that had been in storage for a while. I would have been happy with an exchange for the same knife, but I received an email from Chad P. That I could both keep the rusted knife and be credited for the cost. Thanks Chad and BladeHQ! I will be spending more money with you guys now, so I truly do believe that great customer service pays off!
Hey Michael!
Thank you so much for sharing your experience! We’re sorry that the knife showed up with some unwanted “patina,” but we’re thrilled to hear Chad P. Was able to turn that into a positive outcome. 😄
We always want to do right by our customers, and sometimes that means going a little above and beyond when things don’t arrive exactly as expected. It’s great to hear that Chad took care of you and helped reinforce why customer service still matters.
We truly appreciate your support (and future knife spending 😉), and we’re glad to have you as part of the Blade HQ family! 🔪🧡
~Lisa
I had to return an item but Cloey made the return very smooth and easy. My return was processed very quickly and the funds returned to my account in a very timely manner.
Hey Craig!
Thanks so much for the review! We’re glad to hear Cloey made your return smooth, easy, and quick! That’s exactly how returns should be. 😄
We really appreciate you taking the time to share your experience, and if you ever need help again (hopefully with something you love next time!), We’re always here for you. 🔪
~Lisa
I did a return on a knife. I had a slight issue with. The return credit was issued promptly and Cloey the customer service person was great to deal with. I've been buying from HQ for years and been very satisfied over the years. Don't hesitate to purchase from them.
Mike
Hey Mike!
Thanks so much for taking the time to share your experience! We’re really glad to hear that Cloey took great care of you and that your return was handled quickly. That’s exactly what we aim for.
We appreciate you sticking with us over the years. Hearing “don’t hesitate to purchase” from a longtime customer like you is the kind of review that makes our Customer Service team do a little happy dance at their desks.
If you ever need anything else (return, question, or just to talk knives), we’re always here for you.
~Lisa
Had an issue with shipping, customer service was nice and very helpful. They handled everything for me and got a new one to me quickly. Thank you!
Thank you so much for the glowing feedback! We’re thrilled to hear you’ve had such a great experience with our products and our team. We truly appreciate the recommendation, and we’re always here if you need anything! ~Tiffany
I had a great experience in regards to my Inquiry. The respondent was polite and able to help me without incident... and even got me a tracking number so I could track my package.
Hey Matthew!
Thanks so much for the great review! 😄 We’re glad our team could slice through the red tape and get you a tracking number so you could follow your package every step of the way. Nothing better than knowing your new blade is on the way! 🧡🔪
We can’t wait to help you with your next order! Hopefully just as smooth and sharp as this one!
~Lisa
I have shopped from plenty of online stores for knifes and other knife related items. Without a doubt BladeHQ is the places I head to first when I hear about new knives, sales etc. The customer service, ease of actually buying, available knives, and pricing is just the best. I've never had any issues that weren't resolved with great care, and quickness. Love this company and how the do business
Hey Dalton!
Thanks so much for the awesome review! 😄 We’re thrilled to be your first stop for knives, sales, and all things sharp. It’s our goal to make shopping with us as smooth as a freshly honed edge, and we’re glad it’s hitting the mark.
We’ll keep stocking the good stuff, keeping prices fair, and making sure customer service stays as sharp as our blades. Can’t wait to help you slice into your next favorite knife! 🧡🔪
~Lisa
I needed to return a knife that I was unhappy with when it arrived. Melissa was absolutely tremendous and helped me through the process issuing the return label via email while I was still on the phone. The customer service experience was fantastic. I could not have asked for anything better. I am ordering 3 more knives now to replace the one that I am sending back. Just a great first experience working with your company. I will be a returning customer for years to come.
Hey William!
Thank you for the glowing review! Melissa knocking out that return label mid-call is peak form! We keep her around for exactly that reason. 😎
And ordering three more knives? Talk about turning a return into a comeback story! We're honored to earn your trust and can't wait to keep you geared up for years to come.
~Lisa
I ordered something that, but decided that it was too small for my hand in-person. The original product is great and of high quality and was delivered very quickly. They also made the return process easy and provided world-class customer service
Hey there!
Thanks for the awesome feedback! Sometimes a knife just doesn't shake hands with you quite right, totally understand! We're happy we could make the return easy, and we’d love to help you find the one that fits like it was meant to be. 🔪😄
~Lisa
Well, I called up to find out about a refund. I wasn't sure about it. I spoke to her and she's such a very, very nice lady to talk to. She looked it up with no problem at all was very, very kind and courteous, and a pleasant and gave me my answer we in no time She is very, very nice lady. Everybody was just as good as her. We won't have any problems at all with anything in this crazy world we live in such a nice lady
Merry. Xmas To. You. CLOEY E. AND. YOUR. FAMILY. BE. WELL. AND. GOD. BLESS
Thank you so much for taking the time to share this incredibly kind review. We’re thrilled to hear how much you enjoyed your conversation with Cloey. She truly puts her heart into helping our customers, and your words mean a lot.
We’re glad she was able to get you the answers you needed quickly and make the experience pleasant from start to finish. Hearing feedback like this reminds us why we love what we do.
Wishing you and your family a very Merry Christmas as well. Take care, be well, and thank you for being such a wonderful part of our Blade HQ community! ~Tiffany
After receiving the knife I determine it was not for me so I went on the sight and clicked on returns. I was contacted shortly thereafter and in a few days received a label to send my knife back for a refund. Shortly after I went to UPS I received an email from Cloey E saying my card would be credited. Everything was a painless experience.
Hey Larry!
Thanks for sharing your experience! We know not every knife ends up being “the one,” but we’re glad Cloey helped make the breakup quick and painless. 😄✌️
Your refund moving right along is music to our Customer Service ears! Hope the next blade sparks true love! 🔪❤️
~Lisa
I'm terribly sorry, but I am still angry that I destroyed my perfect knife. I mistakenly took it out on Jen by giving her only 4 stars. I need to make it perfectly clear that her email was very sympathetic towards me and I appreciate her for that. She gave me great info and all aspects of her response to me was worth more than 5 stars! I'm very sorry Ms. Jen and I want to thank you for reaching out to me. God bless and have a Merry Christmas!
Thanks for taking the time to share this! We’re really glad Jen was able to support you through the tragic loss of your beloved blade — she’s got a real talent for understanding the heartbreak of a discontinued favorite. We appreciate the five stars, and we totally get the yearning for that blue pearl Sheep Shank. If it comes back in stock, we’ll be just as excited as you are. Thanks again for the kindness toward Jen and for being part of our knife-loving crew! ~Tiffany
Chad P and Cloey E both helped me out with an order. I ordered a knife I really like but the tip was bent out of the box. So I emailed and originally Chad P helped me out and explained the process and noted I wanted to exchange it for a new one of the same knife. When they got it back, Cloey E processed the exchange for me and sent me an email update as soon as it was done. Very easy to deal with and accommodating.
Hey Chad!
Thank you so much for sharing your experience! 😄 We’re thrilled Chad and Cloey could make the exchange seamless! No one likes a bent tip out of the box, so we’re happy we could get a fresh blade to you quickly.
We really appreciate you choosing Blade HQ and letting us take care of things. Your kind words mean a lot, and we’ll be here anytime you’re ready for your next knife adventure! 🧡🔪
~Lisa
I purchased the knife but when i received, it turned out i didn't like how it feel at all. Give BladeHQ a call and Alyssa helped issuing return label right away without any problems. This is what we called excellent customer service. Im so glad i went with this company. Taking care of their customers! Thank you Alyssa for all your help.
Hey Tony!
Thank you so much for sharing your experience! 😄 We’re thrilled Alyssa could make your return smooth and hassle-free! Sometimes a knife just isn’t the right fit, and we’re happy to make the process easy.
We really appreciate you choosing Blade HQ and letting us take care of you. Your kind words mean a lot, and we’ll be here anytime you’re ready to find your next perfect blade! 🧡🔪
~Lisa
Ran into an issue where I ordered what thr gift recipient already had, and they had shipped so quickly I couldnt cancel. I asked if I needed to return the free promo knife (not a problem) and they gave me no hassle, said keep the promo knife and just return the Kershaw Livewire.
Will order from them again
Hey there!
Thank you for the awesome review! We totally get it! Our shipping is so fast it sometimes outruns the thought process (“Wait… do they already have this knife?”). 😅
No stress on the promo knife! Consider it a bonus for being an absolute legend. Just sending the Livewire back our way is perfect.
We’re thrilled we could make the mix-up painless, and we can’t wait to help you gear up again. Thanks for choosing us! You keep ordering, and we’ll keep being dangerously efficient. 🔥🗡️
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kirk!
Thank you so much for the kind words! 😄 We’re thrilled to hear Alyssa took great care of you and made your return experience a smooth one. She truly is a rockstar on our team. 🌟
We really appreciate your continued support and are glad to have you as part of the Blade HQ family. We look forward to helping you again soon! 🔪🧡
~Lisa