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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Went above and beyond to make things good, clear in communications and very helpful.
No discount for Canadian LEO which is unfortunate because Blade HQ does offer one to American LEOs only. Would be nice to see a company support LEOs to their neighbors in the north.
Quick reply and nice service and fast service thank you for your time
Thank you for your kind words! We're glad to hear that you appreciated our quick response and enjoyed our fast and friendly service. Your satisfaction is important to us, and we're grateful for the opportunity to assist you. Thank you for choosing us! ~Tiffany
I needed to return a knife because I couldn't really use it the way it was supposed to work. They quickly authorized a return and a refund so I could order a different type of knife. I'm very happy with the ease of my return and refund.
Jim C
We're glad to hear that Cloey could assist you with your return and refund quickly and efficiently! Ensuring our customers' satisfaction is our priority, and we're delighted that we could facilitate your exchange smoothly. Thank you for choosing us, and we hope you enjoy your new purchase!~ Tiffany
Very helpful. My issue was resolved quickly. The representative was very knowledgeable and curtious.
We're happy to hear that we could assist you promptly and effectively! Providing knowledgeable and courteous service is important to us, and we're delighted that our representative could address your issue to your satisfaction.Thank you for your kind words, and we appreciate your support! ~Tiffany
Great prices Great quality knives and how much respect the staff and customer service have for there customers shipping is always quick and I don't get that from any other sellers I highly would recommend bladehq to anyone won't be disappointe
Hi Donnie!
Thank you for leaving a review, the kind words, and the recommendation!
~Lisa
I was very excited to get my new I didn't get anything to fancy I just got an akc f-20 and honestly for the price it's a really good knife. I also didn't pay for any fast shipping and it was here in 2 and half days. Very happy with my knife and WOULD recommend to others
Thank you for sharing your experience! We're thrilled to hear that you're enjoying your new AKC F-20 knife. We take pride in offering quality products at great prices, and we're happy that it met your expectations. It's fantastic to hear that our shipping exceeded your expectations as well. Thank you for your recommendation, and we appreciate your support. ~Tiffany
Log in my account to place an order for a $300+ knife for my brothers birthday as I have done many times before
Put my brothers address as the shipping address because that's where I'm sending the gift
Complete order and pay, once again as I've done many times before
A week later find out that My order was cancelled due to the discrepancy in billing information and shipping information
Are you for real?
I never had this problem before, I'm not sure what has happened or what is going on, but why is the shipping address relevant? If I paid for the item, and all my billing information is correct, what does it matter where or who I'm shipping to? Not to mention I've shipped to this address many times over the years so there is a record of purchases being shipped to the address. This is the first review I've ever written about a site or company, and sadly it to recommend you go to another retailer. I've used BladeHQ for over 6 years without issue, but now I've taken my business elsewhere and had zero issues since.
Called to make sure a blocked payment went through. Lady was very helpful with a great attitude and enjoyable to talk too. Visted this store back in December and everyone there I talked too was super nice and very helpful, that's why I continue to do buisness with Blade HQ.
Hi Randy!
Thanks for the review of our customer service and your visit to our storefront! We appreciate your loyalty, and hope that you visit again!
~Lisa
My few times to call customer service at BladeHQ were to verify shipping or billing address. The CSR was always friendly, not rushed, and fast with the correct answer. No complaints what so ever.
Hi Les!
Thanks for the review of our customer service! We appreciate it!
~Lisa
I worked with Wendy on my order problem! You are not PAYING her enough as she is a 100% true Professional! Up her salary, today! I can't say enough good things about how I was treated! 👏🏻👏🏻👏🏻👍🚀💥😃
Hey Jeffery!
Thanks for leaving a great review of your experience with Wendy! She is an asset to our customer service team!
~Lisa
Really pleased with the service from BHQ, as I had a few questions regarding my order and our emails were answered promptly. Special thanks to Dallas for great customer care 👍
Hi Stuart!
Glad that Dallas took good care of you! Thank you for taking the time to leave a review!
~Lisa
It was quick wonderful, called multiple times I was have problems got it worked out fast and accurate!
Hi Greg!
We are happy to hear that we got your issues worked out promptly and accurately! Thank you for the review!
~Lisa
Blade HQ is the premier online retailer for knife enthusiasts period. Excellent selection, prompt shipping, and should the product not meet your expectations, returns are made easy.
Hey JM!
Thanks for the great review and being a loyal customer!
~Lisa
Hannah was very helpful and handled the phone order very well
Hi Chris!
Thank you for the review! Glad that you had a good experience with Hannah!
~Lisa
Amazing customer service, great variety of tools and miscellaneous equipment, and very fast delivery
Thank you so much for the review, Jonah. ~Tiffany
Hannah was very pleasant to talk to. She answered all of my questions and was very concerned about about my experience.
HI Marc!
Glad to hear that you had a pleasurable experience with Hannah! We appreciate you taking the time to leave a review!
~Lisa
Item was marked shipped then I got an email saying that the location I requested for to (Personalize" it was a problem which was solved with myself making another suggested choice. Not another word out of BladHQ but USPS tracking told me that it was actually posted several days prior to BladeHK actually mailing it?
Hi Lionel!
Thanks for the 5-star review! Packages are labeled for shipment before the engraving is completed. It may take a few days to see an update on tracking when the engraving is selected. I hope this is helpful!
~Lisa
I bought a knife straight from the center and it was broken before I ever got it and I was very unsatisfied with the construction of it and the customer service rep. Help me find a better knife that I'm very happy with thank you.
Hi Richard!
Glad that our customer service team was helpful to you! Thank you for leaving a review!
~Lisa
I had a trouble with my purchase and the costumer service was absolutely great whit me. Thanks all BHQ team.
Hello Martin!
Glad that our customer service was helpful! We appreciate you taking the time to leave a review!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dennis!
Thank you for the 5-star review, and for choosing Blade HQ!
~Lisa