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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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I had a trouble with my purchase and the costumer service was absolutely great whit me. Thanks all BHQ team.
Title pretty much says it all. I was dumb and ordered incorrectly, through entirely my own fault (user error).
She helped me anyway. On top of the great selection, quality and pricing, the customer service is awesone. Definitely buying knives here in the future.
Hi Joe!
Glad that our customer service was helpful with your issue! Thank you for the review!
~Lisa
Wendy was able to assist in my purchase. I was having issues with the website
Hey Thomas!
Thank you for leaving a review and the shout-out for Wendy! Glad to hear she was helpful with your purchase!
~Lisa
All very good, quick response and very friendly Highly recommended shop
Hi Eduardo!
Thanks for taking the time to leave a review! We appreciate it!
~Lisa
Brooke reached out to me after I had submitted an order using a cord on file that had expired and was quickly able to remedy my mistake and helped me get the items in my cart.
Hi Alex!
Happy to hear Brooke was helpful with your issue! Thank you for the review!
~Lisa
Problem with my order (not a fault of BladeHQ). Jen from customer service was a tremendous help in resolving the issue.
We're very happy to hear that Jen took care of you, Laine! Thank you for the review! ~Tiffany
I put the wrong address in I reached out they corrected it very quickly.
Thank you so much for taking the time to leave us a review! ~Tiffany
Knife was defective from the factory. Blade HQ took the item back, no questions asked, and refunded the money promptly. I am well satisfied.
Thank you, Fred for the review. We're so sorry you got a defective item! ~Tiffany
I have purchased several blades from them. I have had returns and they are the best customer service I have ever received from an online company.
Thank you so much for the review, Rudy! We're very happy to hear that you have had a great experience with us! ~Tiffany
I had an issue with a knife that was sent. It was a Quality Control issue, and nothing that BladeHQ did. But I wanted to request an exchange. Unfortunately, I was told that BladeHQ doesn't do exchanges, only refunds. So I had to submit a refund, which kind of sucked, and was inconvenient. I would have preferred just exchanging because I liked the knife.
Thank you for the feedback, Bryan. We truly do appreciate it. I am very sorry you were not able to exchange your item at this time. ~Tiffany
Jen was quick to answer my questions. I thought there was shipping issue and she followed up very quickly.
Thank you Brian for taking the time to leave a review for us! We're very pleased to hear that Jen took care of you! ~Tiffany
I wrote Blade HQ both on FB and by email asking about shipping fees. I received a favorable response on each platform. At the same time, I wrote a competitor asking for a similar offer but was disappointed with no response on FB and a slow, unfavorable reply by email. Blade HQ has demonstrated that their customer interactions are far superior, and for that have gained my loyalty. On top of that, every time I've ordered from their site, I've been happy with their service and products. Highly recommend!
Dallas with Blade HQ was outstanding. Replied back quickly to my questions and was more than helpful. I'll be buying from Blade HQ soon and hopefully from Dallas Thank you.
Hi Henslee! We're so happy to hear Dallas took care of you! Thank you for the review! ~Tiffany
It's just always a pleasure to do business with you! Never disappoint.
Thanks Alyssa T. And Kim for all your help.
Thank you so much, Todd for the review! We love to hear that you have always had a great experience with us. ~Tiffany
Brooke H was super helpful and friendly with me regarding my order. She made it easy and stress free. Thank you Brooke H and Blade HQ!
Thank you so much for the review, James. We're pleased to hear you had a good experience with us. ~Tiffany
I needed to clarify my ability to purchase a knife.
I reached Zach as a second conversation was necessary to complete the order.
He did a great job and finalized it quickly.
Hi Edward!
Thank you for leaving a review of your experience with Zach! He is an asset to our customer service team!
~Lisa
I used customer service line to ask questions about requirements to place an order for an item. Dallas was very helpful and quickly outlined what needed to be done to complete the order.
I was unhappy with the Frank B stiletto I received, wrote Customer Service to voice my concerns and was offered a refund for the purchase price or store credit in that amount by a very friendly person in no time at all.
I chose store credit, was provided a prepaid return label and before the end of the week I had received a gift card code and used it to purchase two Mago OTF stiletto which are already in transit as I type.
I am very happy with the Service I received and had already made another purchase before this issue had been resolved
Hi Daniel!
I am sorry to hear you were unhappy with your purchase, but glad that we were able to offer a return and resolution that you were pleased with! Thanks for leaving a review!
~Lisa
Zach is always excellent and customer service. He took care of a problem that was on my account since August 1924 very very professional thank you, Zach.
Hello George!
Thanks for the review and shout-out for Alyssa! Happy to hear she was helpful and that you are pleased with our customer service!
~Lisa
Had an issue with my card, and the guys at blade HQ helped me figure it out quickly.
Hi Jorge!
I am glad that we were able to assist you with your payment issue promptly! Thank you for taking the time to leave a review!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martin!
Glad that our customer service was helpful! We appreciate you taking the time to leave a review!
~Lisa