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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
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Had to have the RAT knife when I saw with S35VN. However it went off sale the day I was going to buy it. BladeHQ sold it to me at the sale price when I contacted them the following day. Thanks!
Hi Dana!
Thanks for leaving a review! Happy to hear our price match policy was helpful!
~Lisa
I needed to send a Hogue automatic knife back for warranty work and because it's automatic I couldn't send it to Hogue myself. I called KC and even though it was bought three years ago Hannah found the bill of sale, explained the warranty return requirements and set everything in motion for me. Give Hannah a raise.
Hey Donald!
We are glad that Hannah was helpful with getting you set up for your warranty and supplied everything you need! She is great! Thank you for the review!
~Lisa
There wasn't anything wrong with the blade I purchased. It just wasn't the right fit for me. The return was simple with no hassle.
Hi Tracy!
Thank you for taking the time to leave a review! We are happy to hear that our no-hassle return policy was helpful!
~Lisa
Melissa was very professional and direct. I was told everything would be taken care of and within minutes, the issues of my order were dealt with. Very prompt and thorough service
Hi Adam!
Thanks for taking the time to leave a review! Happy to hear that Melissa was helpful with resolving your issue!
~Lisa
I look forward to dealing with BladeHQ! With some of the knife makers cs has started going down the tubes I now trust and rely on there top tier quality customer service. Brooke is a wonderful addition to the customer service team. There isn't a issue that she canr help with and always makes sure I'm never going to get buyers remorse becuase if there's a issue, she takes care of it immediately! The entire team is on fire! They hit turbo mode just to make sure the customer is satisfied with their product and service. I'm a lifetime customer without a doubt.
Hey Seth!
Thanks for the great review and shout-out for Brooke! She is an asset to our team! We appreciate your loyalty to Blade HQ!
~Lisa
There was a sale going on and i purchased a midrange knife amd it wiped my knofe fund out and as I scrolled a little more I noticed another knife that was on my list to get. She said that they would honor the sale price for 7 days after the sale. I was freaking out thinkin I missed out.
Melissa was very helpful in assisting me with a previous order and helping me with a new order. A true pleasure!
Hi Armando! We're very happy to here to Melissa took care of you! Thank you so much for leaving us a review. ~Tiffany
Good selection of knives and good rewards system in place. Product descriptions are accurate and website is easy to navigate.
Thank you very much for taking the time to leave a review, Aaron. We so appreciate it! ~Tiffany
Alyssa was very responsive and helpful during the whole return process.
I have never had an issue buying or returning merchandise.
Thank you.
Hi Aaron! We're pleased to hear that Alyssa took care of your return! Thank you for the review. ~Tiffany
Customer support provessed an order I made, wrong and did it courteously and professionally. Great job and a shout out ot Alyssa T for for her help.
Hello Thomas! Thank you so much for the review. We're very happy to hear that Alyssa took care of you! ~Tiffany
I called in to place a order for a "resticted" item. Call was dropped and he actually called back. Very helpful on what I needed to complete the sale. Great suggestions on other items to buy and or check out.
Hi Henry, Thank you so much for the review. We're happy to know Zach called you back! ~Tiffany
I was confused on the checkout procedure as it did not show my gift cards being debited from the total charged to my card on file. I left an email message on Saturday thinking that I would not hear back until today (Monday) as the message indicated that normal business hours were Mon-Fri. I was quite surprised and very impressed when I received an email from Kim F explaining that my gift cards were accepted and what was charged to my card. I was very happy to see that great customer service still exists! You have made a very loyal customer to Blade HQ!
Thank you so much for the review, John! We appreciate it, happy to know Kim took care of you. ~Tiffany
She was very clear and responded super quickly. Very kind and helpful employee! Cannot rate highly enough!
Hi John!
Thanks for leaving a review! Happy to hear Tiffany was prompt and helpful with your engraving request!
~Lisa
I called Hogue to get an RMA for an automatic knife that was opening very slow. Jen explained the RMA process, which is restrictive due to state, federal, and local laws, as well as no Hogue dealer within an hour and a half drive. Jen suggested that I use a compressor to clean it (not canned air), as well as PrOlix dry lube to lubricate it.
The opens like it was new, without a shipping hastle, and the bonus of being introduced to a really good dry lube.
Hi Mark!
Thanks for leaving a review! Happy to hear Jen was helpful and was able to provide helpful tips to get your knife just right!
~Lisa
I was referred to the to the manufacturer. Jen was not helpful or able to assist with getting my product questions answered.
I waited 7 months for a specific knife to be released, the knife came into stock, I was not contacted, I only learned it was released by doing a bit of research. I expressed my disappointment to customer service, Zac was understanding of my situation and came up with a satisfactory solution. Because of his response I would not hesitate to do business with Blade HQ in the future. I have made purchases previously and have always been satisfied with them.
Hey Tim!
Happy to hear Zach was helpful and came up with a satisfactory resolution for you! Thanks for being a loyal customer!
~Lisa
Listened, provided information and efficient solutions. Personable and complete product knowledge…wish rest of planet this competent!
Hi Morgan!
Thanks for the great review!
~Lisa
Would be 5 stars but ordered the Olight i5T Pluss flashlight in Cool White twice and was sent the Warm White version both times. Have ordered it a third time now, and will see if the right flashlight is sent this time.
Hi David!
I am sorry that you have received the wrong items, hopefully, your new order will be correct. Thank you for the review!
~Lisa
I made an incorrect order after hours and emailed with a request to cancel the order. It seemed like the moment they opened in the morning, I got an email back saying the cancelation was taken care of. Super helpful, super friendly.
Hello!
Happy to hear Brooke was prompt and helpful with your cancelation request! We appreciate you taking the time to leave a review!
~Lisa
Jen was very nice. She was very respectful and had quick responses.
Hello!
Thanks for the review of our customer service, and shout-out to Jen! I will share this with her!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Brent!
Thank you for the great review! Happy to hear we were able to resolve your issue promptly and to your satisfaction!
~Lisa