BladeHQReviews 2,706

No issues helped me fully. Legit company that sells great knives!

I reached out to customer service with an inquiry and received a very quick and professional reply.

All of my questions were answered very politely and very promptly. Will definitely do business with this company again.

I purchased a knife that when I received it, found I did not like the action and detent.
I contacted customer service, told them I wanted to return.
I was sent a RMA mailing label very quickly to process the return.
Never had an issue from BladeHQ, and why I am a loyal customer.

Great purchase experience... Fast and simple... Most importantly, GREAT people working there.

Pre-Ordered a Spyderco Manix 2 LW. No ETA or updates after 3 months. Saw same knife in-stock and available at other vendors, so canceled my preorder (customer service handled cancelation well) and I ordered the knife from another online store.

I love you guys! My past experiences have been great to say the least. I would love to give you a review but there's a big problem! I'm still waiting for my package to arrive! The carrier that you chose is taking way too long and their tracking is not good! It had my shipment sitting in Virginia! For days! According to FedEx Tracking. Not good people!

I had a great experience with my customer service rep. She was very understanding of my issue and had it resolved immediately.

I received a knife that arrived open and defective. BHQ processed a return quickly, without question, and as smoothly as I have ever had an online return.

I really appreciate the help and timely ness. As a Customer I value the care received in the buying and returning process. That's why I buy blade HQ.

Somehow, on my last order, I inadvertently put two knives instead of one in my shopping cart. I reached out to Blade HQ customer service, to correct my order. I received a reply the next day that the order was already in transit, but that I could return the extra knife via US mail. Three days after I used the pre-paid label to mail back the extra knife, I received word that my card had been credited for the return.

My experience was spot on. Knowledge was perfect and accurate. They answered all my questions and were extremely kind. This is a lost art these days. Thank you for everything.

I purchased aftermarket scales for my knife and I ordered incorrectly. BH responded promptly and offered me an easy return. I like that 👌

Sent in a request about my reward points. Very punctual response and amazing service.
Helped with all questions and resolved within 24 hours

I did not like the knife I bought once I received it and wanted to return it for another. My return was approved very quickly and I was provided a label to send it back. After shipping it I received an email right away letting me know that BHQ received it and my refund was processed. This was a very easy process.