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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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It's probably been ten years since I've ordered from bhq, (not because of anything negative, just wasn't spending) but I recently got the itch that only a sword could scratch and I decided to give them another go. I used to have an account, but couldn't remember the password so I wound up checking out as a guest and missed the shipping info email. I called the next day to inquire about it, and Zach answered the phone almost immediately, reassured me that the mailman had picked it up that morning, and sent me a new email with tracking within a minute. Great Customer Service, Fast Delivery, and an awesome free little knife, patch, and stickers with the order. There is a reason I'll spend a little bit more to support these guys, they've been a staple in the knife community for as long as I can remember!
Side note, the sword was exactly what I was looking for as well!
Ordered a knife, then my son changed his mind… since it hadn't shipped yet, Blade HQ quickly responded to my email and canceled my order with a full refund so I could order the correct one. Thanks!
Hi CM!
Thank you for your review! We're delighted to hear that we could assist you quickly and efficiently in canceling your order. It's important to us that our customers are fully satisfied, and we're glad we could help you order the correct knife for your son. Thanks for choosing Blade HQ!
~Lisa
Great working with Wendy in customer to resolve the problem with my order,
Hello Michael!
Thank you for your feedback! We're glad to hear that Wendy was able to assist you in resolving the problem with your order. Providing excellent customer service is our top priority, and it's always rewarding to know we've met your expectations.
Thank you for choosing Blade HQ!
~Lisa
I had a problem.
They fixed it.
I ordered a lot of stuff from them, and one of the products was missing. I emailed them this.they were very nice, and they send me the item I was missing.
Fast, and dependable.
No complaints yet about the service.
Hello Joseph!
Thank you for sharing your experience with us! We apologize for the missing item in your order but are glad to hear that our team was able to quickly resolve the issue for you. Providing fast and dependable service is important to us, and we appreciate your understanding. We're here to help and ensure you have a smooth shopping experience with us at Blade HQ!
~Lisa
I have had a very positive experience with Blade HQ so far. The customer service I received was outstanding (epic, even), and it gave me the confidence to purchase more exclusives in the future and recommend the online store to family and friends.
Hey Darwin!
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with Blade HQ, especially regarding our customer service. Your confidence in us means a lot, and we're delighted that you're considering purchasing more exclusives in the future and recommending us to your family and friends. We're here to help and look forward to serving you again soon!
~Lisa
Hello John!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team and that you're happy with the premium quality items you received. We're here to help and look forward to serving you again in the future!
~Lisa
I purchased a knife from Blade HQ. Unfortunately, when it arrived, one of the brush aluminum scales had a tiny but deep scratch in it. BHQ does not do exchanges, and they did not have any more of the knife I purchased In stock. Brooke was very kind in explaining this information, And we were able to work out a solution that was an amenable to both parties.
Hey Nate!
Thank you for your feedback. We apologize for the inconvenience caused by the scratch on your knife. We're glad to hear that Brooke provided helpful assistance in resolving the issue to your satisfaction. Customer service is important to us, and we appreciate your understanding in this matter. We're here to help and ensure you have a positive experience with Blade HQ.
~Lisa
I didn't expect that blade hq will ship a product again though the original order package was lost by usps. The product value may be less but their commitment and support level is high.
Hello Raagul!
Thank you for sharing your experience with us! We're sorry to hear about the lost package, but we're thrilled that we could assist you by reshipping your order. At Blade HQ, we take pride in our commitment to customer satisfaction, and we're glad to hear that you found our support level to be high. We're here to help!
~Lisa
Zach helped me with a return and it was smooth, quick and he was very friendly.
That's fantastic to hear! 🎉 Zach and the rest of our team strive to make every interaction as smooth, quick, and friendly as possible. We're thrilled that we could assist you with your return hassle-free. ~Tiffany
The customer service with Wendy was a great experience, she went above and beyond
Hey Alan!
Thank you for your wonderful feedback! We're thrilled to hear that Wendy provided you with exceptional customer service and exceeded your expectations. We'll be sure to pass along your kind words to her. We're here to help and look forward to assisting you again in the future!
~Lisa
Excellent customer services but very gutted I can't order any dessert warrior knives to the UK (you sell many that are legal in the UK)
That's wonderful to hear! Wendy is truly a gem, and we're delighted that she was able to provide you with such exceptional service. Thank you for choosing us! ~Tiffany
Fast, responsive, and always very helpful. Great company, will always come back.
Hey Brendan!
Thank you for your positive feedback! We're delighted to hear that you found our service fast, responsive, and helpful. Your satisfaction is our priority, and we appreciate your continued support.
We look forward to serving you again soon!
~Lisa
Order was cancelled as requested. Still have not received my refund yet but I understand that it may take a few days.
Hello Matt!
Thank you for your feedback. We're glad to hear that your order was successfully canceled as requested.
Regarding your refund, we understand your concern. Please be assured that it may take 4-8 business days for the refund to process and reflect in your account, depending on your bank processing time. If you haven't received the refund within that amount of time, please don't hesitate to reach out to our customer service team, and we’ll be happy to assist you further. Thank you for your patience and understanding.
~Lisa
Hey Folks, my experience with your customer service rep Jen was outstanding. She was knowledgeable and helpful. You are my knife company.
Thanks,
BTW do you know where I could find custom scales for a spyderco manix (not Manix 2)?
Hey Mike!
Thank you for sharing your positive experience with our customer service team! We’re delighted to hear that Jen provided you with outstanding service and was both knowledgeable and helpful.
We’re honored to be your go-to knife company and appreciate your loyalty.
Regarding custom scales for a Spyderco Manix (not Manix 2), we recommend checking with custom knife makers or specialty shops that offer aftermarket parts. Online forums and communities dedicated to knife enthusiasts may also have recommendations and resources.
~Lisa
In terms of inventory and customer service, BladeHQ is the tops in the knife community. I have had nothing but positive experiences with BHQ.
Hey Ryan!
Thank you for your fantastic feedback! We’re thrilled to hear that you’ve had such positive experiences with BladeHQ and that you consider our inventory and customer service to be the best in the knife community.
Your satisfaction and support mean a lot to us, and we’re pleased to know we’ve met your expectations consistently.
We appreciate your business and look forward to serving you again in the future.
~Lisa
Blade HQ's customer service is solid. They answer fast to questions and have never failed to assist anyway they can. You won't regret doing business with them.
Hi Hunter!
Thank you for your kind words! We’re delighted to hear that you’ve had such positive experiences with Blade HQ’s customer service.
Our team strives to respond quickly and assist in any way possible. Your satisfaction is our priority, and we’re pleased to know that we’ve met your expectations.
We appreciate your business and look forward to serving you again in the future.
~Lisa
Wanted to highlight my incredible experience dealing with Brooke H from customer service. I inquired about changing an item in an order that contained an item that was on a great sale. She said it could not be changed but it could be cancelled and I would be refunded. She told me they can still honor the sale even though it ended as well as the gift card I had used my membership points on. I was reimbursed the original order and then immediately after placing the new order, she refunded me the difference of the sale price. Blade HQ is a great company for knife lovers and those looking to get into cutlery and Brooke H was incredibly helpful and friendly.
Customer service was great she answered me back quickly will be doing more business with them soon
Hello Wilbur!
Thank you for your positive feedback! We’re pleased to hear that our customer service team responded to you quickly and effectively.
We look forward to doing more business with you soon.
~Lisa
This company was amazing to work with! Shout out to Melissa G from the customer service team! Would %100 do business with them again. Thanks again!
Hey Nick!
Thank you for your fantastic feedback! We're thrilled to hear that you had an amazing experience working with us.
A special shout-out to Melissa G. For her excellent customer service—she'll be delighted to know her efforts made a positive impact on your experience.
We look forward to doing business with you again in the future.
~Lisa
I was working with Jen to return a knife due to a formaldehyde like smell coming from the Micarta scales. I had checked out as a guest, so I wasn't sure how to initiate a return. Jen walked me through everything, and the return process as a breeze. 10/10 would recommend BladeHQ for their professionalism and help.
Hi Thomas!
Thank you for taking the time to share your experience with us. We're sorry to hear about the issue with the knife, but we're delighted that Jen could assist you with the return process.
Our goal is to make sure every customer's experience is smooth and satisfactory, even when issues arise. We're glad to hear that Jen was able to guide you through the return process with ease and professionalism.
Your recommendation means a lot to us.
We look forward to serving you again and ensuring you have a great experience with BladeHQ.
~Lisa
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Hi Garrett!
Thank you for sharing your experience with us! We're thrilled to hear that you decided to give us another go after ten years and that we could meet your expectations. It's wonderful to know that Zach was able to assist you promptly and reassure you about your order. We're also glad that you enjoyed the extras included with your purchase and found the sword to be exactly what you were looking for.
We appreciate your continued support and look forward to serving you for many more years to come!
~Lisa