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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Blade HQ's customer service is solid. They answer fast to questions and have never failed to assist anyway they can. You won't regret doing business with them.
Wanted to highlight my incredible experience dealing with Brooke H from customer service. I inquired about changing an item in an order that contained an item that was on a great sale. She said it could not be changed but it could be cancelled and I would be refunded. She told me they can still honor the sale even though it ended as well as the gift card I had used my membership points on. I was reimbursed the original order and then immediately after placing the new order, she refunded me the difference of the sale price. Blade HQ is a great company for knife lovers and those looking to get into cutlery and Brooke H was incredibly helpful and friendly.
Customer service was great she answered me back quickly will be doing more business with them soon
Hello Wilbur!
Thank you for your positive feedback! We’re pleased to hear that our customer service team responded to you quickly and effectively.
We look forward to doing more business with you soon.
~Lisa
This company was amazing to work with! Shout out to Melissa G from the customer service team! Would %100 do business with them again. Thanks again!
Hey Nick!
Thank you for your fantastic feedback! We're thrilled to hear that you had an amazing experience working with us.
A special shout-out to Melissa G. For her excellent customer service—she'll be delighted to know her efforts made a positive impact on your experience.
We look forward to doing business with you again in the future.
~Lisa
I was working with Jen to return a knife due to a formaldehyde like smell coming from the Micarta scales. I had checked out as a guest, so I wasn't sure how to initiate a return. Jen walked me through everything, and the return process as a breeze. 10/10 would recommend BladeHQ for their professionalism and help.
Hi Thomas!
Thank you for taking the time to share your experience with us. We're sorry to hear about the issue with the knife, but we're delighted that Jen could assist you with the return process.
Our goal is to make sure every customer's experience is smooth and satisfactory, even when issues arise. We're glad to hear that Jen was able to guide you through the return process with ease and professionalism.
Your recommendation means a lot to us.
We look forward to serving you again and ensuring you have a great experience with BladeHQ.
~Lisa
I needed to return an item with which I was not satisfied (and that is rare.). It was the weekend but I got straight though to customer service (Wendy) by telephone. She helped resolve my issue immediately
Hey Tom!
Thank you for sharing your experience with us! We’re glad to hear that Wendy was able to assist you promptly and resolve your issue, even over the weekend.
We strive to provide excellent customer service and it’s wonderful to know we could meet your expectations.
Thank you for choosing BladeHQ, and we look forward to serving you again!
~Lisa
Customer Service is exceptional at BladeHQ - Big ShoutOUT to Wendy who went above and beyond
Her job description! I had a wrong attachment to a Gerber Product & she quickly assessed my problem went to work immediately. In fact I placed an additional order within a few days after her help. I highly recommend BladeHQ for great Knives & accessories - price value also! Customer for life & I will recommend to ALL!
Hi Paul!
Thank you for your fantastic feedback! We’re thrilled to hear that you had an exceptional experience with our customer service, and we’re especially pleased to know that Wendy went above and beyond to assist you.
It’s wonderful to hear that she quickly assessed and resolved your issue with the Gerber product attachment, and we’re delighted that her help encouraged you to place an additional order. Your recommendation and continued support mean a lot to us.
Thank you for choosing BladeHQ, and we look forward to serving you again!
~Lisa
Thank you for the amazing support! Always great customer service anytime I call or email.
Hello Ryan!
Thank you for your wonderful feedback! We’re delighted to hear that you’ve consistently received amazing support and great customer service whenever you call or email.
Your satisfaction is our priority, and we’re always here to assist you.
Thank you for choosing us, and we look forward to serving you again!
~Lisa
Great customer service thank you for being so nice
Hi Eric!
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We appreciate your business and look forward to serving you again!
~Lisa
I placed an order one week before I needed it. It took 2 business days for them to ship it, and I won't have what I need in time. I emailed before the order was packed and by the time customer service got back to me they refused to update shipping, I was willing to pay to upgrade shipping. Now you get to pay to have it returned.
Hi Steven,
Thank you for sharing your experience with us. We sincerely apologize for the delay in shipping your order and for not being able to accommodate your request to upgrade the shipping in time. We do have a 24-48 hour processing time before orders ship. We understand how important timely delivery is, especially when you need an item by a specific date. The package was already labeled for shipment, therefore, we could not make any changes to the shipping.
We regret that our response time did not meet your expectations and resulted in inconvenience for you
Please rest assured that we will cover the return shipping cost as promised. If there is anything else we can do to assist you or if you have any further concerns, please don’t hesitate to reach out.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
~Lisa
The first knife appeared to have been reground. The edge bevel was to wide and the belly was slightly flattened. All evidence of an amateur regrind attempt. Check your blade edge carefully and measure the length to ensure it meets advertised specifications! Thankfully, BladeHQ quickly sent out a replacement that looks correctly made, thanks BladeHQ!
Hey Shawn!
Thank you for your feedback. We’re sorry to hear about the issue with the first knife you received. It’s important to us that our products meet your expectations, and we appreciate you bringing this to our attention.
We’re glad we could quickly send out a replacement that meets the advertised specifications. Your satisfaction is our priority, and we’re happy we could resolve the issue promptly.
~Lisa
I decided knife was way to big for pocket carry so I sent it back. Great customer service!
Hey Jenny!
Thank you for sharing your feedback! We understand that sometimes a knife might not be the perfect fit for pocket carry, and we’re glad to hear that you had a great experience with our customer service team during your return process.
If you have any further questions or need assistance finding a knife that better suits your needs, please don’t hesitate to reach out. We’re here to help!
~Lisa
I know it is very easy to get lost in a sea of emails, and orders.
So when my order hadn't shipped I called,and I happen to have had the good fortune to deal with Melissa. She was very attentive, and proactive at addressing my concerns, and reassuring that she would get to the bottom of it,and rectify any problem I was having with my order. This is how customer service builds a loyal relationship with the customer, and the company. She treated me with dignity, and respect like a person not just another in a long line of sales.I've had negative experiences with other online vendors who could care less wether or not a person is a repeat customer.they usually deliver in blue panel vans.I won't say their name.,but in short mellisa g. Is exemplary example of what a customer service rep should be. I only hope if I ever have a problem again that I will be lucky enough to have help from her.thank you Melissa g!,and I hope you have a great day!
Hi Thomas!
Thank you for your heartfelt and detailed feedback! We’re thrilled to hear about your positive experience with Melissa G. It’s wonderful to know that she was attentive, proactive, and reassuring while addressing your concerns about your order.
At BladeHQ, we strive to build loyal relationships with our customers by providing exemplary customer service, and it’s gratifying to see that Melissa treated you with dignity and respect. Your kind words will certainly be shared with her and the team.
Thank you for choosing BladeHQ, and we look forward to serving you again!
~Lisa
She was very attentive, and professional. Detail oriented, and most of all kind,and understanding. She addressed all of my issues,and went above and beyond to adress the problem. Most of all She treated me like a person not just one order in a sea of orders.this is what the world needs today. Everything seems so detached, and transactional.and to have someone treat you with dignity and respect is a rare thing nowadays.
This is how successful business is done,and she definitely has my gratitude. Thank you Mellisa G.,and blade hq.
Quick responses to my emails. Wendy was pleasant and helpful. I appreciate great customer service. Thanks!
Hey Jesse!
Thank you for your kind feedback! We’re pleased to hear that you received quick responses to your emails and that Wendy was pleasant and helpful.
Thank you for choosing us, and we look forward to serving you again!
~Lisa
This company has an extensive line of products; their purchasing process is streamline, shipping is fast, and their Customer Sevice is top notch.
Hello Dan!
Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience with our extensive product line, streamlined purchasing process, fast shipping, and top-notch customer service.
Your satisfaction is our top priority, and we’re glad we could meet your expectations.
Thank you for choosing us, and we look forward to serving you again in the future!
~Lisa
I bought a switchblade that was advertised as "Made in Italy," and "made of 440 steel." The knife I received was made in PRC (China), was inferior quality to other AKC knives I own. I find it disappointing that you put a certificate of authenticity in an "Italian" knife box that has PRC stamped on it.
Your customer service staff are polite and responsive. They have a tough job. I ended-up buying an Italian switch blade from Apple Valley Knives.
Hi Peter,
Thank you for sharing your feedback with us. We sincerely apologize for the discrepancy regarding the switchblade you received. It’s disappointing to hear that the knife did not meet the advertised specifications and your expectations.
We take product authenticity very seriously and will investigate this issue to prevent similar occurrences in the future. We appreciate your understanding and are glad to hear that our customer service staff were polite and responsive throughout your experience.
We’re sorry to lose your business to Apple Valley Knives but understand your decision.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
~Lisa
Bought an otf to use at work had the clip fail due to excessive use. The brand failing is not the fault of the staff and they proved this by doing what they could to make the situation better. Great customer service quick and responsive.
Hello Phil!
Thank you for sharing your experience with us. We’re sorry to hear about the issue you encountered with the clip on your OTF knife. While we regret that the product did not meet your expectations, we’re pleased to know that our team was able to assist and make the situation better.
Our goal is always to provide great customer service, and it’s rewarding to hear that you found our team quick and responsive.
~Lisa
BladeHQ has the best customer service that I've ever experienced. Staff answered all of my questions in short order, very helpful folks
Hi Jason!
Thank you for your wonderful feedback! We’re thrilled to hear that you had the best customer service experience with us. Our staff takes pride in being helpful and responsive, and it’s great to know that we were able to answer all your questions quickly. We appreciate your support and look forward to serving you again.
~Lisa
I ordered a knife for my husband for his first Father's Day. While customizing the knife, I could type out everything exactly how I wanted. When it came to check out, it dropped off the apostrophe. I deleted the item and re-did everything multiple times and had a feeling it was the website. So the last time I did it, I screenshot how I wanted it and when at check out it would drop it. I had the screenshots to cover myself. As soon as I placed the order, I called customer service and Zach made a note on my order. When I received the knife almost a week later, it had the mistake. I called and they told me they were only going to refund me $100. I was upset because I provided all the proof that it was not a mistake on my end and they still didn't resolve it or send me a new one. I will not be ordering another knife from them.
Amazing first time experience with this company! Hard to find butterfly knives that are quality made. They have them! Bought one for our son's 15th birthday. He LOVES it and it's already flipping it around all ninja style 🤣 Thank you guys!
Hi Rachel!
Thank you for sharing your amazing first-time experience with us! We’re thrilled to hear that you found a quality-made butterfly knife for your son’s 15th birthday and that he loves it. It’s wonderful to know he’s already enjoying it and showing off his skills!
Your satisfaction means a lot to us, and we’re glad we could help make your son’s birthday special. Thank you for choosing us, and we look forward to serving you again in the future!
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hunter!
Thank you for your kind words! We’re delighted to hear that you’ve had such positive experiences with Blade HQ’s customer service.
Our team strives to respond quickly and assist in any way possible. Your satisfaction is our priority, and we’re pleased to know that we’ve met your expectations.
We appreciate your business and look forward to serving you again in the future.
~Lisa