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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Amazing first time experience with this company! Hard to find butterfly knives that are quality made. They have them! Bought one for our son's 15th birthday. He LOVES it and it's already flipping it around all ninja style 🤣 Thank you guys!
You had a product I liked at a very good price and the ordering process was easy.
Hey Jon!
Thank you for your feedback! We’re delighted to hear that you found a product you liked at a great price and that the ordering process was easy. Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing us for your purchase!
~Lisa
Bought a auto knife (for my nephew's birthday the day after it arrived) that aparently wasn't converted by blade hq so now I get to get my money tied up while returning and rebuying the item from them. No other options given other than a return label.
Hi Jeremy,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the issue with the auto knife you purchased for your nephew’s birthday. We understand how frustrating it is to deal with a return and repurchase process, especially on such a tight timeline.
We regret that no other options were provided to you beyond a return label. Your experience is important to us, and we will review our processes to see how we can improve in such situations.
~Lisa
I had to have my account unlocked due to the recent changes in policy at BladeHQ.
As normal, Customer Service at BladeHQ went above and beyond to provide premium customer care. The product I wanted was personally verified to be as pictured and in stock. My account was unlocked, oh but it didn't work when I tried to place the order. I had to endeavor to persevere. Customer Service continued to be provided in a professional, friendly manner. My account did finally get unlocked and I did place my order.
Hi Keith!
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the recent policy changes and the issues with unlocking your account.
We’re pleased to hear that our customer service team provided you with premium care, personally verifying the product and working persistently to resolve the account issue. Your patience and perseverance are greatly appreciated.
We’re glad that, in the end, your account was unlocked and you were able to place your order. Thank you for your continued support and understanding.
~Lisa
My question was answered promptly. I appreciated
The fast response.
Hi Jessee!
Thank you for your feedback! We're delighted to hear that your question was answered promptly and that you appreciated the fast response.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
~Lisa
My first transaction from BladeHQ went badly. First my cart did not work and I could not purchase the on sale knife. But they stepped up and sent it to me for free. But everything went bad again as UPS lost the shipment. But again BladeHQ customer service stepped up and sent another free knife. This is outstanding service. I will always go to them first for any purchase. And their prices are very competitive.
Hi Roger!
Thank you for sharing your experience with us. We apologize for the initial issues you encountered with your cart and the subsequent problem with UPS losing your shipment. We understand how frustrating that must have been.
However, we’re delighted to hear that our customer service team was able to step up and resolve these issues by sending you the knife for free, not once, but twice. Your satisfaction is incredibly important to us, and we’re thrilled that our efforts have earned your trust.
We appreciate your kind words about our service and competitive prices. Thank you for allowing us to make things right. We look forward to serving you again in the future and ensuring your next experience is smooth and enjoyable.
~Lisa
Customer service did A good job except for one thing. The knife in my un-viewable cart was on sale when I put it in and tried to buy it. By the time they got it fixed it was no longer on sale and they wanted full price. Or $30 more for the knife. Needless to say it will remain in my cart un purchased for eternity now. BladeHQ has become A reference site.
UPDATE: The BladeHQ customer service team fixed this error. They went above and beyond anything expected and sent me the knife for free. They have proven themselves to be A company worth my trust and money. Will purchase from them again.
The lady that help me was wonderful. She understood she listen fix everything up Customer service pleasant voice.
Hi Raymond!
Thank you for your kind feedback! We’re delighted to hear that you had a wonderful experience with our customer service representative. It’s great to know she understood your needs, listened attentively, and resolved everything for you with a pleasant voice.
We strive to provide exceptional customer service, and your comments are truly appreciated.
~Lisa
I ordered the wrong knife for my husband for his birthday and when I called in and spoke to Wendy she was great. She sent me a return label and my refund so we could order the right one. The whole process was very smooth.
Hi Brenda!
Thank you for sharing your experience with us! We’re glad to hear that Wendy could assist you promptly and effectively with your return. It’s wonderful to know that the process was smooth and that you could quickly order the right knife for your husband’s birthday.
We appreciate your kind words and are delighted that we could help make things right. Thank you for choosing us, and we hope your husband enjoys his new knife!
~Lisa
Well I was unhappy about receiving a 36 dollar knife when I ordered a 124 dollar knife. However Dallas was very helpful and polite and did her job perfectly.
Hi James,
Thank you for sharing your feedback with us. We apologize for the error in your order and any inconvenience it caused. Receiving the wrong item is understandably frustrating, and we are committed to making it right.
We’re glad to hear that Dallas was able to assist you promptly and courteously. Our team strives to provide excellent service, and it’s great to know that Dallas met your expectations. Thank you for allowing us to correct this mistake.
~Lisa
Your company thinks writing the words Happy Memorial Day in your summer kick off sale email was a good idea.
What is the happiest part of Memorial Day to someone who has lost a loved one to their service to our country?
The customer service rep apologized, and it would never happen again, and that's all she can really do.
The company itself had better have a deep look at what's going on because they have used this term in past years sales after some research I've found.
I'm taking a year off from buying anything from blade hq until I see something different happen next Memorial Day.
It's not happy.
Hello Shane,
Thank you for bringing this to our attention. We deeply regret any distress caused by our recent Memorial Day message. We understand that Memorial Day is a time of remembrance and solemnity, especially for those who have lost loved ones in service to our country.
We sincerely apologize for the oversight and for any pain it may have caused. Please know that your feedback is taken very seriously.
We appreciate your candidness and your patience as we work to make meaningful changes. Your decision to take a year off from purchasing with us is understood, and we hope to regain your trust in the future by showing a greater awareness and respect for the significance of Memorial Day.
~Lisa
Chloe assisted me with a knife return. To be honest sending one email I did not receive a response but when I call ed in directly and Chloe assisted me she sent out an email with the return label while I was on the phone with her.Thank you very much Chloe
Thank you for sharing your experience with us. We apologize for the initial delay in responding to your email, but we’re glad to hear that Chloe was able to assist you promptly when you called in directly.
~Lisa
Amazing and informational experience. They were a great help to get me my blade in a quick timely manner
Thank you so much for your kind words! We're delighted to hear that you had an amazing and informational experience with us. It’s wonderful to know that we could assist you effectively and get your blade to you quickly.
Your satisfaction is our top priority, and your feedback reinforces our commitment to providing excellent service.
Thank you once again for choosing us for your blade needs. We look forward to serving you again soon!
~Lisa
Great service! Unfortunately, it was not the right solution because I gave her the wrong list. It is the notification list I need to remove items from.
Thank you for your positive feedback! We're glad to hear that you found our service great. We understand the importance of ensuring that you receive the right solution for your needs. ~Tiffany
Purchased a knife that was a great price. Unfortunately, it just wasn't for me. BladeHQ's return policy was super simple. I'll definitely be picking up more knives from them.
Hello Bill!
Thank you for sharing your experience with us. While we’re sorry to hear that the knife you purchased wasn’t the right fit for you, we’re delighted to know that our return policy made the process easy and hassle-free for you.
We strive to provide excellent customer service and a seamless shopping experience, and your feedback reassures us that we’re on the right track. We’re pleased to hear that you plan to pick up more knives from us in the future.
~Lisa
BHQ/GW customer service is heads and tails superior to all competition! I still shop other places for their exclusives BUT constantly gaze@ BHQ/GW fantastic sales and promotions!
Hi Michael!
Thank you for your feedback and for sharing your experience with us. We are thrilled to hear that you find BHQ/GW customer service to be superior to all competition. Your satisfaction is our top priority, and it’s great to know that our efforts are appreciated.
We’re delighted that you enjoy our fantastic sales and promotions, and we’re grateful that you continue to shop with us even while exploring exclusives from other retailers. Your loyalty means a lot to us, and we’re committed to maintaining the high standards of service that keep you coming back.
~Lisa
All of my concerns were completely resolved with complete satisfaction. Every message I sent was answered by Kim very quickly with excellent customer service. I couldn't be happier with the quality of customer care I received from Kim and Blade HQ customer service team.
Thank you so much for your wonderful feedback! We're glad to hear that all of your concerns were resolved to your complete satisfaction. Kim and the entire Blade HQ customer service team strive to provide quick and excellent service, and it’s fantastic to know that we hit the mark for you.
Your kind words are greatly appreciated and will be shared with Kim and the team. We're delighted to have you as a satisfied customer and look forward to serving you again in the future.
Purchase and shipment went well and item received was as advertised. Would purchase from Blade HQ again, in fact looking at another purchase now. Customer service was great too with a few follow up questions I had. Thank you Blade HQ.
Thank you for sharing your positive experience with us! We're thrilled to hear that your purchase and shipment went smoothly, and that the item you received met your expectations. It's fantastic to know that you're considering another purchase from Blade HQ, and we're here to assist you every step of the way. We're glad that our customer service team could address any questions you had promptly. If you need any further assistance or have more questions about your next purchase, feel free to reach out. We appreciate your support!
~Lisa
Dallas was wonderful! Quick, easy and efficient as well as compassionate and understanding.
We greatly appreciate your feedback! Dallas is indeed a valued member of our team, and we're delighted to hear that they provided you with quick, easy, and efficient service, along with compassion and understanding. We strive to provide exceptional experiences for all our customers, and it's wonderful to know that we succeeded with you. If there's anything else we can assist you with, please don't hesitate to let us know.
~Lisa
Great price and great communication! Would highly recommend.
Thank you so much for your kind words! We're thrilled to hear that you found our prices competitive and our communication effective. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!
~Lisa
I had a problem with the two step process and logging into my account, Kimberly really didn't help me with the two step thing she just said there wasn't a breech of security on BladeHQ website as my phone told me when I was attempting to log in. I managed to figure out the two step verification process and was able to get logged in on my own. I just need to log in more often so I remember the process is all, it's all good.
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered while trying to log into your account and navigating the two-step verification process.
We appreciate your understanding as we continuously work to ensure the security of our platform. We're glad to hear that you were able to resolve the issue independently and successfully access your account.
Your feedback is invaluable to us, and we will use it to improve our support and user experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to help.
Thank you for your patience and continued support.
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Hi Rachel!
Thank you for sharing your amazing first-time experience with us! We’re thrilled to hear that you found a quality-made butterfly knife for your son’s 15th birthday and that he loves it. It’s wonderful to know he’s already enjoying it and showing off his skills!
Your satisfaction means a lot to us, and we’re glad we could help make your son’s birthday special. Thank you for choosing us, and we look forward to serving you again in the future!
~Lisa