On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a knife that I ended up not liking. After poking around on the site for a bit I found the area to request a return. I didn't get the automated message with a shipping label that I thought I would get, but when I emailed support, they sent it over right away. Everyone who has communicated with me has been really friendly and professional, making sure I was happy with the order even if I didn't like the knife.
Can't say enough good things about all facets of BLADE HQ! The site, selection, and service are all top notch! As always, Appreciate all of you at BHQ P.S. if ever you have a less than stellar experience@ BHQ, I'm fairly certain it's a YOU PROBLEM lolz
Hey JJ!
Okay, this review made our day! 😂 Huge thanks for the kind words and the laughs—what a combo! We’re beyond stoked that you’re loving the BHQ experience from top to bottom. Our crew works hard to make it awesome, and it means the world to hear it’s hitting the mark. Can’t wait to keep bringing the heat (and the blades 🔥🔪)!
~Lisa
Cloey and the rest of the customer service staff at BladeHQ are fantastic! I have had to make a few returns over the past few weeks due to various issues and the customer service experience has been excellent, especially for someone new to the hobby. I look forward to doing more business BladeHQ in the future, based on this experience.
Hey Brendan!
We’re so glad to hear this—thank you! 🙌 Cloey and the rest of our crew will be thrilled to know they made your experience a great one. We know getting started in a new hobby can come with a few bumps, and we're always here to help smooth things out. Can’t wait to be part of the next chapter in your knife collecting journey! 🔪✨
~Lisa
Always have a great experience with blade HQ customer service. They're always there to help. Very knowledgeable and friendly. Thank you 🤗
Hey Byron!
Thanks a ton for the awesome shoutout! 🙌 We're stoked to hear our team delivered a smooth, friendly, and fast experience—that’s what we’re all about! We appreciate you taking the time to share, and we’re here anytime you need us. 🔪💯
~Lisa
I love this company. All my dealings by the past few years have been first class. Prompt delivery and, on a few occasions, great assistance as I've needed to return an item.
Hey Art!
Thank you so much for the kind words! We're thrilled to hear Jen took great care of you and made the return process smooth and stress-free. We'll be sure to pass along the praise—she’s a rockstar! We truly appreciate your support and hope to help you find the perfect blade next time. 🔪
~Lisa
After they replied to my email the support member was very helpful, solved my issue quickly and got all the information I needed
Hey Sam!
Thanks for the great feedback! 😊 We're thrilled to hear our support team was able to get you taken care of quickly and clearly. That’s exactly the experience we aim to deliver every time. We appreciate you choosing Blade HQ!
~Lisa
Excellent customer service. Will keep me coming back over and over we page very easy to use. And their is a lot of choices.
Hey Ray!
We love hearing this—thank you! 🙌 We're so glad you've found our site easy to navigate and full of choices that keep you coming back. Our customer service team works hard to make sure every experience is top-notch, and it means the world to know it's paying off. Thanks for being part of the Blade HQ family! 🔪💙
~Lisa
Cloey E. Handled my problem faster than I would've expected. I was provided options for resolution as well. Blade HQ rocks!
Hey there!
Now that’s what we love to hear! 🙌 Cloey is an absolute rockstar, and we’re so glad she could jump in and get things sorted out quickly and smoothly for you. We’re all about making things right—fast—and it’s awesome to know we hit the mark. Thanks for the shoutout and for being part of the Blade HQ crew! 🔪💥
~Lisa
I reached out after a knife I ordered was stolen off my front porch and received a response very quickly and had a solution and a new knife on the way in no time. Absolutely phenomenal customer service and response time. This is why I have been and always will be a loyal customer with Blade HQ.
Thank you.
Hey Jake!
We’re truly honored by your kind words—thank you! We’re so sorry you had to deal with the headache of a stolen package, but we’re incredibly glad we could step in and make things right. Taking care of our customers isn’t just a policy—it’s something we take real pride in. It means a lot to know that this experience reinforced why you continue to choose Blade HQ. Your loyalty and trust are everything to us, and we’ll always be here to back you up. Here's to many more blades (delivered safely!) in your future. 🔪🙌
~Lisa
Had a minor issue with an order. Sent an email and within an hour the problem was resolved. Great work Melissa G!
Hey Joe!
Thank you so much for your continued support—and for your service! 🇺🇸 We're thrilled to hear Jen N was able to get your request taken care of quickly. We'll definitely pass along your kind words. We truly appreciate you being part of the Blade HQ family! 🔪
~Lisa
Had a good interaction with customer service, they were very nice and attentive, had no issues and didn't take long to get a reply
Hey John!
Thanks for the kind words! We're really glad to hear you had a smooth and speedy experience with our team. We’re always here to help, and it means a lot that you took the time to share. Hope you’re loving your new gear—come back anytime! 🔪😊
~Lisa
I had an issue with a knife I bought and they did an exchange for me. Support was fast and they got me the new knife very quickly, shipping it before receiving the old one back.
Hey Jordan!
Thanks for the awesome feedback! We're so glad we could get you taken care of quickly and that the exchange process was smooth. Getting you a working blade fast is what we're all about—and we appreciate the trust you put in us to make it right. Enjoy the new knife, and don't hesitate to reach out if you ever need anything else! 🔪💪
~Lisa
They were very helpful, and answered all of my questions. They were a pleasure to do business with. I always enjoy talking to the staff there
Hey Thad!
Thanks so much for the kind words! We're thrilled to hear that you had such a positive experience with our team. It means a lot to know that our staff made your interaction enjoyable—we always aim to be helpful, friendly, and ready to chat all things sharp and awesome. Looking forward to helping you again soon! 🔪😊
~Lisa
Item was shipped to the wrong address support was very helpful sorting out the problem and getting everything in order quickly and with no hassle
Hey Abner!
Thanks for taking the time to leave a review! We're so sorry for the mix-up with the shipping, but we’re really glad our support team was able to get things sorted out quickly and hassle-free. We truly appreciate your patience and are happy we could turn the situation around. Thanks for sticking with us! 🔪📦
~Lisa
Thanks to Cloey E. I was able to get my request for a faulty blade returned and refunded with quick and clear steps. Thanks again Cloey E.
Hey Junior!
Thanks so much for the shoutout! We’re glad Cloey was able to make the return process smooth and stress-free for you. 💪 We’ll be sure to pass along your kind words—she’ll be stoked to hear it! Thanks again for choosing us, and we hope to get the right blade in your hands soon. 🔪✨
~Lisa
Very courteous and helpful I love your product. I hope you guys come out with some new stuff more along the lines of what I purchased. Is that enough space used I mean it was fine. What else do you want me to say?
Hey Mark!
Thanks for the love—and hey, you said it perfectly! We're thrilled you’re enjoying your gear and had a great experience with our team. 🙌 We’re always cooking up new things behind the scenes, so keep an eye out—more awesome blades might be headed your way soon. Appreciate you taking the time to drop a review! 🔥🔪
~Lisa
A $10 dollar gift card wasn't applied to my order, I emailed support about the issue and it was promptly resolved. BladeHQ customer support has to be among the best I've ever dealt with and is one of the reasons I continue to buy from the site.
Hey Daniel!
Thank you for taking the time to share your experience! We're so glad to hear that our customer support team was able to resolve the issue swiftly. It’s feedback like this that makes us proud to serve such awesome customers like you. We truly appreciate your loyalty and look forward to serving you again soon. Thanks for being part of the BladeHQ family! 😊🔪
~Lisa
Very professional & helpful. Alyssa was able to solve my problem seamlessly. Friendly customer service. Thank you
Hey John!
Thank you for the kind words! We're so glad Alyssa was able to help out quickly and smoothly—she’s a rockstar 💫 We really appreciate you taking the time to share your experience, and we’re always here if you need us. Happy slicing! 🔪😊
~Lisa
Had a return that was taken and processed super fast and hassle free, thanks to Alyssa T. The whole experience was easy and quick.
Hey Darren!
Thanks so much for the awesome feedback! 😊 We're thrilled to hear Alyssa made your return experience smooth and stress-free. We'll be sure to pass along your kind words—she’ll really appreciate it! We’re always here if you need anything, and we can’t wait to help with your next knife adventure. 🔪💯
~Lisa
I bought a used knife that had more damage than was listed in the description. IMO BHQ went above and beyond to help me in getting the item sent back and make me whole again. Great customer service. Their team is always great to deal with.
Hey Devin!
Thanks so much for your kind words! We're sorry the knife wasn’t quite what you expected, but we’re really glad we could make things right for you. Our team always aims to go the extra mile, and it means a lot to hear that it made a difference. We truly appreciate your continued support and look forward to helping you again in the future! 🙌🔪
~Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Glenn!
Thanks so much for sharing your experience! While we’re sorry the knife didn’t hit the mark, we’re glad the return process was smooth and that our team could jump in quickly to get you taken care of. Our goal is to make sure you’re happy, not just with the product, but with the whole experience—and it means a lot to hear that came through. We’ll be here when you’re ready to find your next perfect blade! 🔪🙌
~Lisa