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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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My first time ordering from BHQ- was awesome. Not only did my order arrive in two days but they included an extra knife because I missed out on the promotion. A customer service agent named "Jen" messaged me with a super sweet message letting me know how much they appreciate me. As a first time buyer from this site I absolutely love the experience and will unquestionably be going here again. Thanks a ton BHQ-!
Hannah Y responded to my needs right away. She made sure I had connected with someone in customer service for my return. Thank you everyone at BHQ!
Hey Adam!
We’re so glad to hear Mrs. Dallas was able to turn things around for you! 🙌 While it’s never fun to receive a less-than-perfect knife, we’re happy the exchange process was smooth and hassle-free. Thank you for giving us the chance to make it right — and for being part of the Blade HQ family. Here’s to many more sharp and happy mail days ahead! 🔪😊
~Lisa
I ordered two knifes that were back ordered until March. Well March came and went and I heard nothing. I would every two weeks inquire. Finnally after the month was over, I had to prod Blade HQ again to find out when this would ship. Now they say sometime in June. I will believe it when I see it!
Blade HQ should have been proactive about bugging the manufacturer to give accurate and realistic delivery times. MRS Dallas tried to help, but is largely helpless.
Hey Yogi!
Thank you for taking the time to share your feedback — we truly understand how frustrating this has been, and we're sorry for the lack of updates along the way.
Preorders can be tricky, as we don’t receive exact delivery timelines from the manufacturer, which makes it difficult to provide accurate shipping estimates. We completely agree that the lack of clarity is frustrating and wish we could offer more concrete dates.
We appreciate your patience, and we’re grateful to Mrs. Dallas for doing her best to assist you through the process. Please know we’re continuing to monitor this closely, and as soon as we receive the inventory, your order will be prioritized for fulfillment.
Thanks again for sticking with us — we know this isn’t the experience you were hoping for, and we’re working hard behind the scenes to make improvements.
~Lisa
Easy to order, good communication with customer service, lots on sale
Hey Thomas!
Thanks for the great review! 🙌 We're thrilled to hear everything went smoothly, from ordering to staying in touch with our team. Enjoy the deals, and happy hunting for your next blade! 🔪🔥
~Lisa
Called Blade hq, I spoke to Jen and she got back with the info I needed within an hour and that is real customer service! Thanks again Jen!
Hey Jay!
That’s what we love to hear! 🙌 Huge shoutout to Jen for coming through with fast, top-tier service. We’ll make sure she sees your kind words. Thanks for taking the time to share your experience—and for being part of the Blade HQ fam! 🔪💙
~Lisa
Had a question about Spyderco's coating on the new Spyderco Para 3 lw m4 exclusive and Hannah answered in detailed.
Hey Jason!
Thanks for the awesome feedback! 🖤 We're stoked Hannah could help clarify the details on that sweet Spyderco Para 3 LW M4 exclusive. If you ever have more questions or need help picking your next blade, we're just a message away. Enjoy that knife! 🔪😎
~Lisa
Very helpful. The person is very kind and helpful. Very nice and helped me get what I needed
Hey Bryce!
Glad we could help! 😊 Our team is always here to make sure you get exactly what you need. Thanks for your support, and happy knife collecting! 🔪✨
~Lisa
I love every blade I have gotten from BladeHQ, the team is amazing. Hannah from customer support just helped out with a problem I had with a promo code. Hannah helped me out a solved the problem in no time. Thank You!
Hey Frank!
Thank you for the love! 💙 We're so glad to hear that you've had great experiences with our blades and our team. Hannah is a rockstar, and we're happy she could get that promo code sorted for you! We appreciate your support and look forward to your next pickup. Happy slicing! 🔪✨
~Lisa
Returned an item that just didn't quite meet expectations. Process was smooth. Very appreciative of Alyssa letting me know the moment they processed the refund. Thank you! Looking forward to my next knife purchase.
Hey Jason!
Thank you for your awesome review! We're thrilled to hear that Alyssa T. Provided such a smooth and timely return experience. We appreciate your business and can't wait to help with your next knife purchase. Happy hunting for the perfect blade! 🔥🔪
~Lisa
Mrs. Dallas, the customer service representative, was extremely helpful in initiating my return and providing all the necessary information to start the process. She was also understanding of my frustration regarding an expensive knife that wasn't working properly.
Hey Paul!
Thank you for your feedback! We’re glad to hear that Dallas was able to assist you with your return and provide the support you needed. We understand how frustrating it can be when a high-end knife doesn’t perform as expected, and we appreciate your patience throughout the process. If there’s anything else we can do for you, don’t hesitate to reach out. We truly value your business!
~Lisa
Unfortunately I was charged a 2 day international shipping and didn't went that way, is coming by USPS, I need it for a bday gift and is not going to arrive in time but Jen kindly refunded me the shipping charge.
Hey Victor!
We're sorry to hear that your order didn’t arrive as expected, especially since it was meant for a birthday gift! We appreciate your patience, and we're glad Jen could assist in refunding the shipping charge. Your satisfaction means a lot to us, and we truly appreciate your support. If there's anything else we can do, don’t hesitate to reach out! 🚀🔪
~Lisa
Quick response and professional. Thank you Hannah for your assistance.
Hey Chris!
We’re glad to hear Hannah provided you with quick and professional service! ⚡ Thank you for your support—we appreciate you choosing Blade HQ! 🔪😊
~Lisa
Quick responsive to my inquiry. Always my go to place for knife purchases. Thank you guys for what you do!
I was returning a knife for exchange and the customer service rep I talked to explained everything was quick efficient and knowledgeable and friendly, that's why I do business with Blade HQ
Hey Chris!
We truly appreciate your kind words! 🙌 We're glad our team could make your exchange process smooth and hassle-free. Thanks for choosing Blade HQ—we look forward to serving you again! 🔪😊
~Lisa
Jen was kind enough to provide a refund after I lost my knife. Very nice of her. Will definitely use them in the future.
Hey Mark!
We're glad Jen could help you out! While losing a knife is never fun, we're happy to have you as a valued customer and look forward to serving you again in the future. 🔪😊 Thanks for your support!
~Lisa
I called and they acutely answer the phone and gave me the information I requested then she follow up with the email.
Hey Hector!
That’s what we love to hear! 📞📧 Quick, reliable service is what we strive for. Thanks for reaching out, and we appreciate your support! 🔪😃
~Lisa
Hannah with the customer service team was a great help in returning my knife that I did not like to get the one I did. Very quick response time threw email.
Hey Jacob!
We’re thrilled to hear Hannah was able to assist you with your return and exchange so smoothly! 🔥 Quick and hassle-free service is what we aim for. Enjoy your new knife, and thanks for choosing Blade HQ! 🔪😃
~Lisa
On Friday I purchased a brand Chaves at the noon knife drop. When i went to check out and use the Promo code that was available it wouldn't let me use it. Kept saying the code was already used even though I didn't purchase anything or use it prior. So I made the purchase anyway and decided to contact the customer service after. I spoke with Jen on the phone and she took all my information down and told me she would pass everything along so it could be resolved on Monday since everyone was gone for the day. Sure enough they got it resolved and were able to send me the Promo knife in a separate package. Jen was a huge help to me in this process. Awesome customer service!
Hey Steve!
That’s what we love to hear! 🔥 We’re glad Jen was able to get everything sorted out for you and ensure you got your promo knife. We appreciate your patience and your support—enjoy your Chaves! 💪🔪 Thanks for being part of the Blade HQ family!
~Lisa
Very fast response and very helpful. Also was very businesslike communicating. Thank you
Hey James!
We appreciate your kind words! 💙 Our team strives to provide fast, professional, and helpful service every time. Thanks for choosing Blade HQ—we're always here to help! 🔪
~Lisa
I made an order that the website had made a mistake on. I emailed and Jen was able to resolve my issue perfectly and in a timely manner! BladeHq is great as always
Hey Jared!
That's what we love to hear! 🔥 Jen is a rockstar, and we're so glad she was able to get everything sorted out for you quickly. We truly appreciate your support and are thrilled to keep providing you with great service. Thanks for sticking with Blade HQ—we’ve got your back! 🔪💙
~Lisa
Just giving a shout out to Jen N for yet another great experience with your team,
She was super helpful trying to send requests for a promo code I forget to note after checkout, no guarantees but the thought of trying to accommodate me makes the experience and futures purchases better
Thank you
Hey Daniel!
Thank you so much for the shout-out! 🙌 We're so glad Jen was able to help you out and go the extra mile to make your experience better. We really appreciate you taking the time to recognize her effort. It’s customers like you that make us love what we do! 😊 We look forward to assisting you again in the future and hope your next purchase is just as smooth! 👏🔪
~Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi William!
We’re beyond thrilled to hear about your first experience with us — welcome to the BHQ fam! 🔥 Jen is truly one of a kind, and we’re so glad she could make your first order extra special. Including that promo knife was just a small way of saying thanks for giving us a shot! Can’t wait to have you back for your next blade — we’ll be here, ready to deliver again. 🔪
~Lisa