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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Fantastic I love it. It's one of the most wonderful thing I ever had. I think your website is just wonderful. I would order again in a heartbeat and I would recommend you guys to my friends all over.
I need to return an item and customer service made it easy.
Hey Michael!
We’re so glad to hear that our customer service made your return process smooth and easy! 😊 At Blade HQ, we aim to make every experience hassle-free. Thanks for taking the time to leave a review, and we hope to serve you again soon! 👍
~Lisa
I was wanting the tracking number for an order I made. I sent an email requesting this very early on a Saturday morning. Within a couple hours I had a reply with the information I had asked for. The website says they don't even typically answer emails on the weekends, so I was very surprised to get such a quick response on Saturday. Thank you Blade HQ, you all are doing a great job!
Hey Stephen!
That's what we love to hear! 🙌 We know how important it is to keep an eye on your order, so we do our best to respond as quickly as possible—even on the weekends when we can. We're thrilled we could get you the info you needed so fast! Thanks for the awesome review and for being a part of the Blade HQ family. Happy cutting! 🔪💙
~Lisa
I tried calling many times to cancel and order but the phones weren't working. I emailed customer service, ( Mrs. Dallas) thinking many they can tell me how to get on the phone. I included my order number and within 5 minutes I got an email back and Mrs. Dallas confirmed that she had went and canceled my order for me, apologized for the phone issue, and refunded my money. I was amazed and thankful for how alert and responsive customer service was. It's usually a nightmare trying to talk to companies customer service but your people are on the ball! Great job! Keep up the good work. Iv never seen customer service be so fast and friendly while solving my problem within minutes. Thank you Lisa Q. And Mrs Dallas, you both should be cloned so every company can handle their customers issues like you did for mine.
Hey Joby!
Wow—what an incredible review! 🔥 We can’t tell you how much it means to hear that our customer service made such a positive impact. We know how frustrating it can be when things don’t go as planned, so we always strive to be fast, friendly, and on top of things. Huge shoutout to you for your patience and for taking the time to share your experience!
Dallas and I truly appreciate the kind words (and the cloning suggestion 🤣). We’re always here if you need anything in the future—Blade HQ has your back! Thanks for being such an awesome customer! 🔪💙
~Lisa
I think I screwed up and didn't put my email address in for the purchase of my blade, so I did not have any tracking info (face palm) and when I called, I spoke with the lovely Jen N. She got me squared away with the up most patience as I am technologically illiterate, lol and she made the entire call as pain free as possible. She's a terrific employee and I enjoyed speaking with her. My knife should be here by this afternoon, and I am excited to get my hands on it.
Hey Harrison!
We're so glad Jen was able to help you out—she’s definitely one of the best! 💪 No worries at all, tech mishaps happen to the best of us. 😂 Sounds like your new knife is about to land in your hands soon—enjoy it! 🔪 Thanks for choosing Blade HQ! 🚀
~Lisa
Love the knives but I received my microtech and it was dull to sharp and price I paid i thought it would be sharp can't cut a paper
Hi George!
Thank you for your feedback, and we truly apologize for the issue with your Microtech. We understand how disappointing it must be to receive a knife that isn't up to the expected standard, especially considering the price. I see we have you set up for an exchange, and we’ve made a note to ensure the replacement undergoes a thorough quality check before being sent to you. We truly appreciate your patience and understanding, and we’ll do everything we can to make sure your next experience is a great one!
~Lisa
I just wanted to say a huge thank you to Dallas for all their help today. She was so kind, patient, and really took the time to make sure everything got sorted out. 10/10
Hey Zack!
Thank you so much for your wonderful feedback! We’re thrilled to hear that Dallas provided you with such great service. Your kind words mean a lot to us! We’re always here to help and look forward to serving you again. 😊👏
~Lisa
My blade came with a missing screw. BladeHQ quickly issued the return and replacement. I do wish that BHQ had the ability to just send spare hardware instead so I didn't have to make the return but that isnt customer services fault. BladeHQ is worry free and very friendly.
Hey Wyatt!
Thank you for your kind words! We’re glad we could quickly resolve the issue for you. We truly appreciate your feedback on spare hardware—it’s something we’ll take into consideration. We’re here to make your experience as smooth as possible! 😊🔧
~Lisa
I had a pesky question about servicing an old item. Even though I would be making no purchase, Hannah went beyond the call to help me out. Thoroughly impressive customer service. Thank you BLADEHQ!
Hey Dave!
Hannah always goes the extra mile! 🔪 Even when it's not about a purchase, she's here to help. Thanks for recognizing her top-tier service—we appreciate you, too! 🙌
~Lisa
Solid customer service experience, Hannah gave me an excellent, detailed answer to my question. Great!
Hey Patrick!
Fast, friendly, and thorough—just how we like it! 🔪 Hannah knocked it out of the park with her detailed response. Thanks for your support, and happy slicing! 😃
~Lisa
Kim replied to a question I asked via email, she was prompt and a pleasure to interact with. She's definitely on her A-game and I hope that she's the representative I get every time!
Hey Todd!
Kim for the win! 🌟 We're thrilled to hear she provided such a great experience. We'll make sure she knows she's appreciated! Thanks for being a part of the Blade HQ family! 🔥🔪
~Lisa
I wanted to cancel a pre-order and Jen was very prompt and friendly in taking care of my request.
Hey David!
Awesome to hear, and shoutout to Jen for delivering top-notch service! We always strive to make every interaction smooth and hassle-free. Thanks for choosing Blade HQ! 🔪👍
~Lisa
After placing my order I realized I gave the wrong delivery address so I called the customer service number. My call was answered very fast and I was helped by a very nice and professional employee she took care of my problem and made sure I was helped. I'm very pleased with this company and look forward to doing more business with them
Hey Paul!
Glad we could get that sorted for you so quickly! 🏆 Mistakes happen, but our team is always here to help. Thanks for your kind words and for choosing Blade HQ—we look forward to your next order! 🔪✨
~Lisa
My package was delivered to a different address (by the carrier, not BladeHQ) and a tornado came through. The package was lost but the customer service rep Jen, immediately took care of it for me. She was so kind and worried about our safety which was so appreciated! This has been my third purchase and these type of interactions matter. I'll of course be making another order soon. Thank you so much Jen!
Hey Mark!
Wow—what a wild situation! 😲 We're so glad Jen could take care of everything for you, but more importantly, we hope you're safe after that tornado! Your support means the world to us, and we can’t wait to get another order headed your way. Stay safe, and thanks for being such an awesome customer! 💙🔪
~Lisa
Hannah took care of me. Waiting for the knife to be delivered.
Hey Kristopher!
Glad to hear Hannah got you taken care of! 👍 Now the hardest part—waiting for that awesome knife to arrive. Hope you love it when it gets there! 🔪
~Lisa
Im a new customer and inadvertently locked my account. Hannah got back to me promptly and resolved the issue. Im confident my purchase experiences will be as smooth.
Thanks!
Hey Kevin!
Welcome to the Blade HQ family! 🔥 We're so glad Hannah could quickly get you back on track. Here's to smooth shopping and awesome blades in your future—happy to have you with us! 🔪🙌
~Lisa
1) I found a "Pre-order!" but can't (Dessert... mmmm... everyone loves dessert...). But was just a VERY brief lag in making button operational (tech wise) or maybe my weird browser. I saw it changed and pre-ordered as wished by time got excellent reply. 2) I wrote a philosophical-legal-cultural essay ("rant" more like) not AT BHQ just "venting" but with details, AND questions about narrowing down one's ahem collection. BHQ (thanks Zach!) obviously (and with effort) READ it and reflected on our situations in a thoughtful way. I knew prolly nothing BHQ could do... guess I just wanted to feel heard. AND DID/DO.
Hey Bike!
Appearance of charge problem? No problem! ⚡️ We're so glad we could clear things up quickly for you! Your confidence in us means the world, and we appreciate your support. Thanks for being a part of the Blade HQ family! 🔪🙌
~Lisa
Kim helped me quickly and very nicely I will definitely continue to be a customer at bladehq thanks Kim!
Hey Jon!
Thanks for the awesome feedback! 😊 We're thrilled to hear that Kim provided such helpful and friendly service. We appreciate your support and look forward to serving you again! 🔪🔥
~Lisa
I had an issue with the delivery of one of my orders. Jen with customer service never questioned my concern and helped me immediately with no questions asked. I really appreciate this kind of service from a company and this type of service is what brings me back as a returning customer. Thank you also for providing fantastic products at a good price.
Thank you!
Hey Michael!
Top-notch service! ⭐ Jen handled your delivery issue with care and efficiency—no hassle, just solutions. That’s the kind of support that keeps our customers coming back, and we’re thrilled to have you as part of the BHQ family. Enjoy your gear, and thanks for your kind words! 🔪🔥
~Lisa
It is a genuine pleasure to do business with your organization! My questions are always thoroughly and promptly answered, showing that your people really do care. You staff are your greatest asset! Keep up the good work!
Hey Darrell!
Blade HQ for the win! 🎉 Jen came through with exactly what you needed, and next-day delivery? That’s what we love to hear! Enjoy your new gear, and thanks for being part of the BHQ family! 🔥🔪
~Lisa
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dustin!
Thank you so much for the amazing feedback! 😊 We’re thrilled to hear you’re loving your new knife and that you had a great experience with our website. Your recommendation means the world to us! We can’t wait to serve you again. Thanks for choosing Blade HQ! 🔪✨
~Lisa