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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Friendly, Fast, and hassle free! I've ordered a lot from you guys and this was my first time reaching out to your customer service representatives. Awesome customer service! A special thank you to Alyssa T.
Zach A was very detailed in answering my question. Very happy with my experience
Hey Vincent!
Lightning-fast and detail-oriented—Zach A. Knocked it out of the park! ⚡️ We’re glad to hear you had a great experience. Thanks for choosing Blade HQ! 🔥
~Lisa
I had a problem with an item that I recently ordered and notified customer service. I was told the issue was a common problem with the item, and that it could be fixed by me. It reoccured several time so I thought it was not up to accecptable standards. No problem. The customer service person was not only polite, but very easy to talk with. The authorization was approved an the item was credited to my card. I am still amazed. I feel like this is a definitely a customer oriented company.
Hey Thomas!
Now that’s the kind of experience we strive for! 💪 We’re all about making things right, and we’re thrilled that our team was able to turn a frustrating situation into a hassle-free resolution. Your trust means the world to us—thanks for being part of the Blade HQ family! 🔥
~Lisa
Jen was simply outstanding. Great communication. 👍🏻👍🏻
Sounds like Jen knocked it out of the park! Great communication makes all the difference. Glad to hear you had an awesome experience! ~Tiffany
I recently had the pleasure of interacting with [Kim], and I am extremely satisfied with the service I received. The support was clear, prompt, and very professional. The return instructions were easy to follow, and the process was made much smoother thanks to the detailed guidance provided.
I highly recommend [Kim] for their exceptional service, and I look forward to future interactions with the company!
Thank you for your outstanding support!
Thank you for your wonderful feedback! We're delighted to hear that Kim provided you with clear, prompt, and professional service. Making the return process smooth and hassle-free is always our goal, and we’re glad Kim delivered. We’ll be sure to share your kind words with her. Looking forward to serving you again in the future! ~Tiffany
Great cause service Dallas solved my issue I was having with my order very quickly! And was very polite and sincere
Hey Gary!
Thank you for your kind words! We're glad to hear that Dallas was able to resolve your issue quickly and with the professionalism and sincerity you deserve. We appreciate your support and look forward to serving you again!
~Lisa
I had returned a knife that wasn't as nice as I thought and returned it for store credit. Upon getting my confirmation email of the return they store credit wasn't included in the email. I had to call the business to get everything fixed. Cloey E. Requested I include her name. She specifically didn't include the credit code.
Hey Jay!
We sincerely apologize for the oversight regarding your store credit. This was an unintentional mistake, and we appreciate you bringing it to our attention so we could resolve it promptly. Cloey and our team are committed to providing the best service, and we will work to ensure this process is smoother in the future. Thank you for your patience and for choosing Blade HQ—we truly appreciate your business.
~Lisa
Dallas the customer Rep was awesome! She was able to give me a return address label and be able to ship out the replacement items to me.
Products however, that were ordered and I had to return, were not so great. I bought 4 knives (2 orders) and only one was functional out those 2 orders. The other three were broken, did not open at all when using the automatic button. So very disappointing.
I did ask Dallas the Rep to make sure the replacement products being sent out to me, will be inspected for functionality. Hopefully I will get my replacement items and they work properly.
Hey Cynthia!
Thank you for your honest feedback! We're glad Dallas could assist you with the return and replacement process. We understand how frustrating it is to receive items that don’t meet expectations, and we appreciate the opportunity to make things right. Rest assured, we’ll do our best to ensure your replacements are in top shape. We appreciate your patience and your business!
~Lisa
Thank you Chloe for the prompt customer service with my return. No hassle returns really help out when my local shops don't have the knives I'm looking for. You don't know how a knife will truly work for you until you get it in hand. And sometimes the ergonomics just aren't right, and being able to make returns is a huge advantage.
Hey there!
You're absolutely right—nothing beats getting a knife in hand to know if it's the perfect fit! We're glad Cloey could make your return process smooth and hassle-free. Thanks for choosing Blade HQ—we’ve got your back!
~Lisa
Blade h q is one class act
Hannah in customer service was very helpful. I am positive that I will be doing is lots of business with this company
Hey Timothy!
Thank you for your kind words! We're thrilled to hear that Hannah provided top-notch service. We appreciate your loyalty and look forward to being your go-to for all things sharp!
~Lisa
Great experience! The support team (Jen) was friendly, knowledgeable, and resolved my issue quickly!
Hey Kit!
Thank you for your feedback! We're happy to hear that Jen provided friendly and knowledgeable support while resolving your issue quickly. We appreciate your support and look forward to helping you again in the future!
~Lisa
The customer service is excellent at blade HQ! They have a great selection and the price and shipping times are excellent also. I'll be purchasing more items from them for sure!
Hey Michael!
Thank you for the kind words! We're thrilled to hear you had a great experience with our customer service, selection, and shipping. We appreciate your support and look forward to helping you find more awesome gear in the future!
~Lisa
I was unhappy with the specific knife that I ordered, but Jen was super helpful in helping me make the return even though I didn't have an account!
Hey Silas!
Thanks for sharing your experience! We're sorry the knife didn’t work out, but we're glad Jen could make the return process smooth and hassle-free—even without an account! We appreciate your business and look forward to helping you find the perfect blade in the future!
~Lisa
Ever time I've needed help they go above and beyond that's why I keep buying from them. Thanks Blade HQ
Jen went further than spacex has to assist me. I recently have gained interest in building. A bench made collection, and I had previously been purchasing them all from a competitor. I had some questions regarding a bench made gold class, and Jen was phenomenal. So much and so I ended up ordering two more knives to add to my collection. I'm excited, yet also scared, to scroll the website and see what my eye finds. No matter what I find. I'm confident you guys can take care of me.
In the span of this year on BladeHQ I had ordered a few knives whose cumulative values would've qualified me for the Titatnium Tier in the Blade Club. Once I realized this I had checked to see if I was in fact upgraded to the Ti tier but that had not occured. I sent in a support email and Hannah responded to my ticket. She identified the problem quickly and resolved the issue within the span of a day. She was very friendly and understanding, I appreciated her help very much. I'm very satisfied with the level of customer service I always receive with Blade HQ.
Both Kim and Cloey were very helpful in returning a defective product and processing my refund. I've always had a positive experience with BladeHQ and am happy to continue doing business with you.
I needed to return a Reate gravity knife and Cloey E and team made sure to let me know the return was received and credited back to my card.
Perfect anytime I've ordered and always helpful, will definitely be looking forward to all the content and services that Blade HQ has to offer!
Have not received my package yet and FED.EX, is not helping me with any information about where my package is and why.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Matthew!
Fast, friendly, and hassle-free—just how it should be! 🚀 We're glad your first experience with our customer service was a great one. Huge shoutout to Alyssa for making it smooth and easy! Thanks for being a loyal Blade HQ customer! 🔥🔪
~Lisa