BladeHQReviews 2,682

Ok well the first thing I must point out is that I wish you guys would make it possible to give less then 1 star rating if needed cus I did need it or even have it possible to do a negative 5 star because at first I asked about your affiliate program and the emails I got made me feel hopeful that I would be able to join by using Instagram or fb to do it then when I finally got the link to check via Facebook I couldn't figure it out so I emailed you guys asking for guidance but instead got a reply saying that there's no way for me to join but that your sure id do great if I could which was like talking down to me is how It made me feel I can't believe you guys couldn't just tell me this bad news from the get go that's kind of messed up man I just wanted to join your affiliate program so bad so then wy did you say to try using FB I don't understand what the hell that was even about im shocked cus I no your a great place for finding great knives not so great as far as prices go your a lil bit to high honestly but still didn't expect this man god dam it!

My experience with Blade HQ has always been flawless for my past orders on receiving all my orders in a timely manner, unfortunately I had to return the Flytanium Beef as I personally didn't like the action, crossbar lock studs were too sharp and the spring action of the crossbar locks were too stiff, not as buttery as the bench made bugout or Keyshawn iridium. I reached out to BHQ and they handled my return with no issues and submitted my refund easily back to my card. Cloey E has been exceptional with customer service, I'll definitely be taking my return and put it back into their business with another order soon. Thanks BHQ!

My recent customer service experience with BladeHQ was smooth and professional. I reached out regarding a lost package that had been stuck in transit for several days. Their response was prompt, and they immediately offered me a choice between a reshipment or a refund, which I appreciated. When I inquired about using an alternative shipping carrier, they politely explained that they couldn't guarantee the carrier selection. While that wasn't ideal, they remained courteous and clear in their communication. Since reshipping with a different carrier wasn't an option, I opted for a refund, which they processed efficiently. Overall, the support team was responsive, polite, and solution-oriented, making the situation easier to deal with.

I needed assistance in tracking down an order. Wendy was able to help me immediately - she is polite, professional, and has a great sense of humor. Thanks!

I had a great experience with bladehq overall. This is the first time I've ever been told without asking about a military discount. The process of verifying my status was made super easy, Hannah Y. Explained the process and explained the different discounts offered by specific brands perfectly. Thank y'all for making the process super easy even while overseas!

Recieved an order and one of the items was found to be missing an "extra accessory". Hannah Y. Replied back swiftly. She was able to verify the missing item with no problems. She gave me several options to resolve the issue, all great options. Hannah was able to issue me a credit for the value of the missing item. The missing item is available independently and is only an extra accessory so was able to still get that coming (as well as some extra goodies😉). Highly satisfied with my experience with Hannah Y. And everyone else over at BladeHQ!