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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Amazing customer service! It's a shame I got a lemon from MT, but the Bladehq team was so nice and helpful!
BladeHQ is great. I ordered an knife and realized I was going to be near their VA location the following day. I called and Jeanna said she would get the warehouse staff to pull the knife for me to pick up at the store front. Zach followed up with me to confirm it was available for pick up. Unfortunately my son got sick and we couldn't make the trip, but Zach got it right back to the shipping department asap. Awesome service and good people! All my previous orders have been great too.
Hey Eric!
Thanks for the kind words! We’re so glad Jeanna and Zach could coordinate everything and keep things flexible when plans changed. While we're sorry to hear you couldn't make the trip, we're happy we could get your order shipped out without a hitch. We appreciate your continued support—and we’ll be here whenever you're ready for your next blade adventure! 💪🔪
~Lisa
My experience with a recent return was exemplary customer service, start to finish. Efficient, fast, zero hassle. Will absolutely be shopping here again.
Hey Trevor!
We love hearing that! 😊 Thanks so much for the kind words. We’re all about making things easy and stress-free, so it's awesome to know your return experience was smooth from start to finish. Can’t wait to have you back for your next knife adventure! 🗡️💙
~Lisa
The knife I ordered was stolen during my countries Customs' inspection. The third party carrier will use insurance to refund me for the lost item. It is not Blade HQ's fault or responsibility. I have received another knife after this order with no problems at all. Thank you for having very attentive and knowledgeable service representatives.
Hey Mario!
Thank you so much for the thoughtful review! We’re really sorry to hear about the trouble with Customs, but we’re glad we could provide helpful information during the process. It means a lot to know you recognize our team’s efforts—we’re always here to help however we can. We’re grateful for your continued support and so glad your most recent order arrived without a hitch! 🙌✈️🗡️
~Lisa
Son bought an OTF knife that fell apart/broke. Customer service was quick to offer refund or replace and got the label out asap. I will definitely buy here again. Always great experiences.
Hey Aaron!
We're so sorry to hear about the trouble with the OTF, but we're really glad our team could step in and make things right quickly. 🙏 It means a lot to us that you’ve had consistently great experiences, and we truly appreciate your continued support. If there's anything else we can help with down the road, we're just a message away. Thanks again for choosing Blade HQ! 💙
~Lisa
Jen was great! I appreciate it. My brother and I each won an Easter giveaway item and I wanted to make sure they knew we were related and that it was okay.
Hey Joe!
Thanks so much for checking in, and huge congrats to both you and your brother! 🎉 We really appreciate you reaching out for clarification—Jen was happy to help make sure everything was in order. We're so glad we could make your Easter a little more egg-citing 🐣. If you ever have any questions or need help in the future, don’t hesitate to reach out—we’ve got your back!
~Lisa
Great customer service. I ordered one wrong knife and the other on the order I simply did not like. I Love BladeHQ!
Hey Patrick!
Thank you so much for the awesome review! 💖 We're thrilled that we could make your return process smooth and easy! We're always here to help, and it warms our hearts to know you love BladeHQ. If you ever need anything else, we’re just a message away. Thanks again for being such a great customer! 🌟
~Lisa
Cloey E was quick to initiate my return and sent a lovely email letting me know they received my return.
Hey Kona!
Thank you for the wonderful feedback! 😊 We’re thrilled to hear that Cloey was able to assist you so efficiently with your return. We truly appreciate your kind words, and we’ll be sure to pass along your praise to her! If there’s anything else we can do for you down the line, just let us know! 👍
~Lisa
Great customer service quality and good overall store selection. I would recommend to anyone looking for knives.
Hey Allen!
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service and found our selection to your liking. We truly appreciate your recommendation, and we look forward to serving you again soon!
~Lisa
Outstanding. Support was timely and informed. I felt that there was something wrong with the lock on the knife and exchanged it. I am lookking forward to my new replacement
Hey there!
Thanks for the kind words! We’re glad our team could assist you quickly and get the exchange started. It’s important to us that you feel confident in the quality of your knife, and we hope your replacement is everything you were hoping for. Can’t wait for you to have it in hand!
~Lisa
Bought an item and received it promptly. Needed to return the item. Went through the return process, but wasn't given the return label for a couple days. Emailed BLADE HQ customer service for them to send me the return label. They immediately responded and apologized for not sending the return label earlier. Return process was completed a couple days later and BLADE HQ apologized for the inconvenience.
Hey Geoffrey!
Thanks so much for your thoughtful review! We appreciate your patience with the return label delay and are glad our team could get things sorted quickly for you. While we always aim for a seamless experience, it means a lot that you recognized the effort to make things right. We look forward to serving you again soon!
~Lisa
She walked me thru my issue. She sent an email showing how to fix my issue. She was very accommodating.
Hi Catherine!
We’re so glad to hear your issue was resolved smoothly! It’s always our goal to be as helpful and accommodating as possible. Thanks for taking the time to share your experience — we truly appreciate it!
~Lisa
Answered all of my questions very patient and enjoyed the experience completely. Very knowledgeable can buy something else.
Hey Michael!
Thanks so much for the kind words! We're thrilled to hear you had a great experience and that all your questions were answered with care. It's always our goal to make your visit informative, easy, and enjoyable—hope you find something else awesome to add to your collection soon! 🛒🗡️😊
~Lisa
I ordered a knife thinking I would like it. But when I received it and started handling it, turns out I didn't like it. I contacted BladeHQ and told them if the situation. They promptly sent me a return label. I mailed it back and within a week they contacted me and said the refund has been issued. This is why I will continue to buy from BladeHQ
Hey Chris!
We're glad to hear the return process was smooth and hassle-free for you! Sometimes a knife just doesn’t click—and that’s okay. We’re here to make sure you always end up with gear you love. Thanks for trusting us and for the kind words—can’t wait to help with your next pick! 🔁🗡️💙
~Lisa
Always great to do business with BHQ. Always friendly and eager to
Assist with everything about blades and all related items.
Hey Donald!
Thanks so much for the kind words! We're lucky to have awesome customers like you who’ve stuck with us over the years. It means a lot to hear that our team continues to deliver the kind of service you’ve come to expect. Here's to many more years of blades, gear, and good vibes! 🔪🙌
~Lisa
I have had great customer support, they quickly responded to help me, That means a lot. I explained what happened and exchange of the item I purchased was quickly resolved. I'm old school so when I purchase something online where it's difficult to actually see what your buying until it arrives and it makes a world of difference when you have a company that has integrity about their customers. Thank you Norman
Thank you so much for taking the time to share your experience! We’re truly glad to hear that our team was able to help you out quickly and make the exchange process smooth and hassle-free. We understand that online shopping can feel like a leap of faith sometimes, and it means a lot to us that you felt supported and valued throughout the process.
Your kind words about our integrity and customer care really hit home—this is exactly what we strive for with every interaction.
Thanks again for choosing Blade HQ. We’re always here if you need us! ~Tiffany
Fast order processing and fast delivery. Richard is great to work with.
The product was well packaged and arrived in perfect condition.
Will buy again from Blade HQ….
Thanks so much for the kind words! We're thrilled Kim was able to help you out and make the process smooth and easy—she’s pretty awesome, right? 😊
We’ll be here and ready when that product hits the shelves. Can’t wait to get you set up with your next blade! ~Tiffany
I had purchased a Microtech Ultratech last week. There were some issues with the product. No fault of BladeHQ. However they made it right without hesitation. Customer for life. Thank you Jen N.!
Thanks so much for your kind words! We're sorry to hear there was an issue with your Ultratech, but we're thrilled Jen was able to get things sorted out quickly for you. We’re all about making things right, and it means the world to know you’re a customer for life. We’ll be here whenever you need us—and we’ll be sure to pass along your thanks to Jen! ~Tiffany
I ordered a product from the site and realized it wasn't quite what I had in mind. I asked customer support to return it and after a few e-mails back and forth exchanging information they gave me a return label. They confirmed they processed the return and I'm currently waiting for my refund to go through. I'm more likely to make purchases from the site in the future now that I know returns are fairly hassle free.
Hey Ryan!
Thanks so much for the kind words! We're really glad to hear our hassle-free return policy helped make things simple and straightforward for you. Even when something doesn't quite hit the mark, we're here to make sure the rest of your experience stays top-notch. We truly appreciate your support and look forward to helping you find the perfect piece next time!
~Lisa
I have had a great experience with Blade HQ. Cloey E. Has been very helpful and kept me in the loop at every step. Awesome service.
Thank you so much for your kind words! We’re thrilled to hear that you've had a great experience with us and that Cloey was able to keep you informed every step of the way. We’re proud to have her on our team and will be sure to pass along your feedback.
Thanks again for choosing Blade HQ—we look forward to serving you again soon! ~Tiffany
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Hey Anthony!
Thanks for the love! 🍋 While it’s a bummer that your Microtech didn’t meet expectations, we’re really glad our team could help turn things around. We’re always here to back you up—thanks for trusting us!
~Lisa