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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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BHQ Support always seems willing to go above and beyond when able to do so. I checked out during a promo event, and my code did not work properly, and they added the promo code for me after my order had been placed. You guys rock.
The knife wasn't quite what I was looking for, but bladehq customer service made the return easy and painless. Thank you to Cloey E!
Hey John!
Thanks so much for the kind words! We're glad Cloey made the return process smooth and hassle-free for you. Even when a knife isn’t the right fit, we’re here to make things easy — and we hope that gives you confidence to shop with us again in the future. 🔁🗡️
~Lisa
I so much appreciate your care and concern on making sure I was happy with my purchase. I sure want thank you for all the the help.Thats above the line of customer service Bob
Hey Bob!
Thank you! We're so glad we could make things right and ensure you felt taken care of. Going above and beyond for our customers is exactly what we strive for, and hearing your kind words makes it all worthwhile. We truly appreciate your support—don’t hesitate to reach out anytime! 😊🔪
~Lisa
Bought 2 knives and needed to return one. Both processes were smooth and easy. Made a customer for life.
Hey Joel!
We’re truly honored to have earned your trust and business—it means the world to us to hear that both your purchase and return experiences were seamless. Our team works hard to make sure every step feels easy and straightforward, and knowing we’ve gained a lifelong customer makes it all worth it. Thank you for choosing Blade HQ! 🔪💙
~Lisa
Had complications completing a purchase on my end. Just sent an email to make sure things looked good on your end, and that I didn't hose anything up. Received a kind and timely response from Jen N. Confirming everything was in order.
Hey Douglas!
Thanks for checking in—we’re glad Jen could reassure you and get back to you so quickly! It’s always our goal to keep things smooth and stress-free. We appreciate you reaching out and shopping with us! 😊🛒
~Lisa
I guess I'm not sure what to say? I'm really happy with BladeHQ's return policy. Happy customer, happy to get my money back and buy something else.
Thanks Cloey E.!
Hey Lucas!
We’ll take that win! 😄 Thanks for the kind words—we’re so glad Cloey was able to help and that our return process worked out smoothly for you. Can’t wait to see what you pick out next!
~Lisa
Thank you Cloey E. Customer Service representative for taking care of me I tracked my return and saw that it was received and processed the same day thanks again for hassle free service
Hey Rene!
Thanks so much for the kind words! 😊 We're glad Cloey was able to take great care of you and that your return was processed quickly and smoothly. Hassle-free service is what we aim for, and we appreciate you giving us the chance to make it right. Looking forward to helping you again in the future! 🔪✨
~Lisa
Es war alles perfect und schnell gehandelt das tesm hat besonders schnell geholfen ich würde wirklich gerne wieder bei Blade bestellen
Vielen Dank für die lieben Worte! 😊 Es freut uns sehr zu hören, dass alles reibungslos verlaufen ist und unser Team schnell helfen konnte. Wir würden uns freuen, dich beim nächsten Mal wieder bei uns begrüßen zu dürfen – bis dahin viel Freude mit deinen Messern! 🔪✨
~Lisa
My m4 para 3 was lost in the mail so I reached out to BHQ Customer service and Mrs. Dallas got right on it. Before I knew it a new one was being sent out! Thank you so much! I can't express how pleased I am.
Hey Dustin!
We're so glad Dallas was able to jump in and make things right for you! 😊 Losing a knife in transit is never fun—especially one as awesome as the M4 Para 3—but we're thrilled we could get a replacement headed your way quickly. Thanks for the kind words and for trusting us to take care of you! 🔥🔪
~Lisa
I wasn't expecting the return process to be so easy. I normally wouldn't try to return a pocket knife I didn't like, but once you get north of $300 I kinda want to really like the knife if I'm going to keep it. Blade HQ made the process about as easy as possible - and I really appreciate that they provide a return shipping label!
Hey Kari!
We're really glad to hear the return process exceeded your expectations, especially on a high-end purchase like that! 🙌 We totally get wanting to love the knife when you're investing that much, and we're happy we could make things smooth and stress-free. Thanks for trusting us, and we hope to help you find the perfect blade soon! 🔪😊
~Lisa
Bought a Buck 110 from Blade HQ, I put in the order for it and Kim made it really easy, I am enjoying my knife Thank You.
Hey Dale!
We're so glad to hear your first experience with us was a smooth one! 😊 We do our best to keep things simple and user-friendly, so it’s great to know that came through. Thanks for giving us a try—we hope it’s the first of many awesome purchases! 🛒🔪
~Lisa
I've ordered a few things from them and almost everything has been in perfect shape, the one thing that wasn't was dealt with easily quickly and professionally. I couldn't be happier.
Hey Bryson!
We're thrilled to hear that you've had such a great experience with us! 😊 It means a lot to know that even when something wasn’t quite right, our team was able to make it right quickly and professionally. Thanks for your continued support—we’re lucky to have awesome customers like you! 🙌💙
~Lisa
Great costumer service, returned knives with no question. Will definitley buy more products for Blade HQ.
Hey Britt!
Thanks for the great review! 🙌 We're glad the return process was smooth and hassle-free for you—our goal is to keep things simple and stress-free. 📨 We truly appreciate your support and can’t wait to help you gear up with more blades in the future! 🔪💙
~Lisa
I've ordered many here from Blade HQ within the last few years. Only a couple time did I have to contact their customer service, but both times the representatives were professional, prompt and curteous. I never have a doubt about the fulfillment of a Blade HQ order!
Hey there!
We really appreciate you sticking with us over the years! 🫶 It's awesome to hear that your orders have been smooth and that when something did come up, our team had your back. That kind of trust means the world to us 💙 Thanks for being part of the Blade HQ family—we can't wait to help you with your next awesome find! 🔪✨
~Lisa
My package was delivered to the wrong address. I noticed this after it taking much longer than anticipated for my order to arrive. I took my issue up with customer support, and Jen was able to promptly help me out. Thanks for the excellent support!
Hey Gabriel!
We’re sorry your order ran into trouble with the courier, but we’re so glad Jen was able to step in and help get things sorted quickly. Sometimes delivery issues happen outside of our control, but we’ll always do our best to support you through them. Thanks for your patience—and for allowing us to make it right! 😊
~Lisa
I placed an order in error and did not notice until after it was processed. This was disappointing however, I contacted customer service and they are correcting my mistake. During this process each representative was kind and professional. They didn't waste a move helping me. Five stars.
Hey Robert!
Top shelf review for top shelf service — thank you so much! 🌟 We're truly grateful for your kind words and thrilled to hear our team took good care of you. Mistakes happen, but it means the world to us that you felt supported, respected, and heard throughout the process. 💙 We pride ourselves on treating every customer like part of the BHQ family, and we’re so glad we could help turn things around. Can’t wait to have you back — we’ve always got your six! 🔪✨
~Lisa
I would like to thank Cloey for all her help to return a defective knife. I was sent a return label and sent the knife back. I then received an email letting me know that my knife was received and they were going to send me another knife. Thanks Cloey
Hey Henry!
Thanks so much for the kind words! 😊 We're thrilled to hear Cloey was able to make your return process smooth and stress-free. Getting you taken care of quickly is what we’re all about—and we’re glad you're getting a new knife on the way. Thanks again for choosing Blade HQ! 🔪💙
~Lisa
I had a problem finishing my order so I called and the help was first rate all the way through. I had tried ordering a knife as I have in the past. I got all the way to where I placed my credit card info and thats as far as the app. Would take me. It wouldn't go any mor, I was looking for the accept box but it didn' come up. So I couldn't move onto the final step.
Hey Forest!
Thanks so much for sharing your experience! We’re really glad you gave us a call so we could help get that order across the finish line. 😊 Tech hiccups can be frustrating, but we’re always here to jump in when things don’t go quite as planned. We appreciate your patience and loyalty—and we hope you love your new knife! 🔪💙
~Lisa
I ordered a cold steel ti lite 4 to my apartment a little while ago and ups said they couldn't find the building but blade hq was very helpful with quick response time and changing the address so it will go threw on ups end so it doesn't get sent back again. The two people I talked to were cloey and I think Zack but cloey emailed me personally with an apology and the shipping number. I will be ordering again
Hey Alexander!
Thanks so much for sharing your experience! We're really glad Cloey and Zach were able to step in quickly and keep your order on track. 💪📦 It’s always our goal to smooth out the bumps along the way and make sure your blades get to you hassle-free. Can’t wait to see what you pick up next! 🔪😊
~Lisa
I received some of the best customer service from Blade HQ. They are communitive and fast responding. It shows that the take pride in helping their clients. THANK YOU BLADEHQ FAMILY!
Hey Adrian!
Now that’s a review that puts a smile on our faces! 😊 We truly appreciate your kind words and are thrilled to hear our team delivered the service you deserve. Thanks for being part of the Blade HQ family—we’ve got nothing but appreciation for you! 💙🗡️
~Lisa
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Hey Tanner!
Thanks for the awesome shoutout! 🤘 We’re thrilled to hear our support team was able to step in and make things right, even after checkout. Going the extra mile is what we’re all about, and we're stoked to have you as part of the BHQ community! 🗡️💙
~Lisa