On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had to issue a return for one of the knives I bought and Cloey E was super helpful in getting that done quickly and with no troubles.
Made an oder, had a problem, but BladeHQ was quick to solve. I will continue to use them as my go to dealer.
Hey Jeremy!
Thanks for sticking with us! We're sorry there was a hiccup, but glad we could make it right quickly. It's awesome to know we're your go-to—looking forward to helping with your next gear pick! 🔪👍
~Lisa
Jen and Dallas helped me in placing an order. Their efforts in accommodating me were exceptional. I couldn't ask for better customer service! Thanks for the help Ladies. David
Thanks so much for the kind words, David! 😊 We're thrilled to hear that Jen and Dallas were able to take great care of you. We'll be sure to pass along your thanks—they'll be happy to know their efforts made a difference. Hope to see you back again soon! 🔪
~Lisa
I was caught between getting the strong arm or the ka bar when I reached out to cancel the order I was emailed with in half an hr.
Hey Fransisco!
Thanks for the great feedback! We're glad to hear our team was able to get back to you quickly and help out while you were deciding between those two solid choices. If you ever need more info or recommendations, we’re always here to help!
~Lisa
I just started buying knives from Blade HQ and I was working on buying knives with engravings for fathers in my life this Father's Day. One of the engravings was too long for the blade placement and it was slightly wrapped over the back of the blade and it looked bad. I reached out to see if anything was possible and they were prompt and not only did they replace the knives without the engraving but shipped it to me immediately without having to jump through any hurdle. Genuinely an incredible customer experience.
Hey Joey!
Thank you for the kind words and for giving us the opportunity to help with your Father’s Day gifts. While the engraving didn’t come out quite as expected, we’re glad we were able to step in and offer a quick resolution. We truly appreciate your patience and are happy we could deliver a smooth experience in the end. Let us know if there’s ever anything else we can do!
~Lisa
Pretty awesome place for good quality knifes for my collection and great experience with different range price for your budget.
Hey there!
Thanks for the awesome review! 😄 We're glad you're enjoying the variety and quality—we work hard to offer something for every budget and every collection. If you ever need help picking your next piece, we're here for you! 🔪✨
~Lisa
Kim helped verify that my address was correct with an urgency akin to my new Ultratechs action. Will be back for more.
We’re thrilled to hear Kim was able to help with lightning speed — sounds like she was on par with that Ultratech action! ⚡ We’ll definitely pass along the kind words, and we can’t wait to have you back for more. Thanks again for choosing Blade HQ!~Tiffany
Cloey E made my return super easy. And Kim answered any questions that I had. Thank you both for all the help
Thank you so much for the kind words! We’re thrilled to hear that Cloey and Kim were able to make your experience smooth and stress-free. We’ll be sure to pass along your thanks—they’ll love hearing it! If you ever need anything else, we’re always here and happy to help! ~Tiffany
I Purchased an automatic knife that didn't work when I got it.
As soon as I reached out I was taken care of.
Thank You! Cloey E.
I spend my more at Blade hq because they are worth it and take care of customers and I appreciate that!
Mike.
Thanks so much for the kind words, Mike! We're sorry to hear the knife didn’t work out of the box, but we're thrilled Cloey was able to get it sorted quickly for you. Your continued support truly means a lot to us, and we're always here if you need anything else. 🔧🔪👏
~Lisa
Preordered a magpul knife and hadn't received it yet but had a quick response from customer service explaining the situation.
Hey Keith!
Thanks for the review! We're glad our team could get back to you quickly with an update on your preorder. We know waiting can be tough—especially for something as exciting as a Magpul knife—but we truly appreciate your patience. It's on the way as soon as it's in our hands! 🔪📦
~Lisa
Blade HQ was very efficient in all transactions. However, it seems very automated and cold. I made some goofy comments about how dangerous the knife was but no one batted an eye. It seems no human read my email, but rather it seemed very automated. Just my thoughts
Hey Mark!
Thanks for the honest feedback—we really appreciate you taking the time to share your experience. We're sorry to hear it felt a bit impersonal. While we do aim for efficiency, there's always a real person behind our responses, and we genuinely value the chance to connect more personally. We’ll take your comments to heart as we keep working to improve the balance between speed and a more human touch. Thanks again for giving us a shot!
~Lisa
Thank you Zach for assisting me on my order, I highly appreciate it. You were helpful on confirming information for me.
Hey Bruno!
Thanks so much for the kind words! We’re glad Zach could assist and help confirm everything for you—it’s always our goal to make the process smooth and stress-free. We appreciate you, and we’re here anytime you need us! 😊🛠️
~Lisa
Always very quick to respond and always helpful and top-notch customer service. I had pre-ordered a WE knife Co. Brr15 frame lock Black Ti + Copper Foil CF and then got news that my 12 yr old pup needed costly surgery, So I had to cancel my order. I will reorder soon, but they were very understanding and took care of it swiftly. Very grateful for their courtesy.
Hey Sean!
Thank you so much for the heartfelt review. We’re truly sorry to hear about your pup and hope they’re on the mend soon ❤️. Life can throw us curveballs, and we’re just glad we could make things a little easier during a tough time. We'll be here whenever you're ready to reorder—until then, sending you and your pup all our best! 🐾🖤
~Lisa
Blade HQ is great and dealing with Jen was very helpful and professional. Will be returning and telling everyone about it.
Hey Justin!
Thanks so much for the kind words and glowing 5 stars! 🌟 We're thrilled to hear Jen was helpful and professional—that kind of experience is what we always strive for. Can’t wait to welcome you back, and we appreciate you spreading the word! 🙌🔪
~Lisa
I pre-ordered an item and emailed trying to get an estimated shipping date. Kim was polite, empathetic, and professional but ultimately unable to provide the information I was trying to get.
Thanks for sharing your experience! It's great to hear that Kim was kind, professional, and empathetic in her response, even if she couldn't provide the shipping estimate you were hoping for. Pre-orders can be tricky with timing sometimes, but we're glad she handled it with care. ~Tiffany
Great customer service! Fed ex has been horrible this last shipment. Holding into the package for a few days and it finally was shipped out again from North Carolina at about midnight. Now 12 hours later it o ly made it to Virginia. Now I'm wondering how long they will hold it for. It was supposed to be at my door yesterday. Now I have a feeling it won't get to me until maybe Monday. I'm hoping anyways. I have 0 complaints with Blade HQ though. GREAT SITE!
Hey Chad!
Thanks so much for the kind words — even with the FedEx delays, we’re really glad to know you’re still happy with your Blade HQ experience! 🛍️🚚 Shipping hiccups can definitely be frustrating, and we’re crossing our fingers that your package lands on your doorstep sooner than expected. If there’s anything we can do to help in the meantime, don’t hesitate to give us a shout! 🔪💙
~Lisa
The people at Blade HQ are always helpful and fast at getting back to you. I had a pricing question, and they got right back to me. Im always happy with the service they provide.
Hey Daniel!
This is the kind of feedback that means the world to us — thank you! 💙 We're thrilled to hear that our team’s patience, kindness, and communication stood out to you. Treating our customers with genuine care is exactly what we aim for, and it's incredibly rewarding to know it's making a difference. We can’t wait to help you again whenever you're ready! 🗡️😊
~Lisa
Always a great experience with Blade Hq... in every way! I have been ordering for many years and consider the experience to be exceptional. I've ordered less recently mainly because of so many happy purchases. Now getting a bit maxxed out and have most of what I prefer. But new must haves are surely down the road.
Hey Lynn!
What an awesome review — thank you! 🙌 We're honored to have been part of your collection journey over the years. It's pretty great to hear that your gear lineup is so dialed in, thanks in part to us. When that next “must-have” shows up (and it always does 😉), we’ll be ready for you! 🗡️💙
~Lisa
BHQ Support always seems willing to go above and beyond when able to do so. I checked out during a promo event, and my code did not work properly, and they added the promo code for me after my order had been placed. You guys rock.
Hey Tanner!
Thanks for the awesome shoutout! 🤘 We’re thrilled to hear our support team was able to step in and make things right, even after checkout. Going the extra mile is what we’re all about, and we're stoked to have you as part of the BHQ community! 🗡️💙
~Lisa
The knife wasn't quite what I was looking for, but bladehq customer service made the return easy and painless. Thank you to Cloey E!
Hey John!
Thanks so much for the kind words! We're glad Cloey made the return process smooth and hassle-free for you. Even when a knife isn’t the right fit, we’re here to make things easy — and we hope that gives you confidence to shop with us again in the future. 🔁🗡️
~Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Keegan!
Thanks for the great feedback! We're glad Cloey was able to make your return experience smooth and easy. We'll be here when you're ready for your next blade—happy shopping! 🔪😊
~Lisa