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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I didn't like 1 of the knives I purchased, I was given a no hassle refund & a option to purchase something else. To me, that's "Top Notch".
These guys really rock, best customer service in the game! I really liked their customer service and its great to know that there are still companies that care for their customers like blade HQ does
You just made our day — thank you! We’re absolutely pumped to hear that you had a great experience with our customer service team. We take a lot of pride in making sure our customers are treated right, and it means the world to know it shows.
It’s customers like you that keep us sharp (pun fully intended). Thanks for the kind words and for being part of the Blade HQ crew — we’ve got your back anytime you need us!
Rock on! ~Tiffany
I saw a knife that required a $5 non-refundable deposit but I couldn't figure out how to put in the deposit to reserve the knife. The bladehq support team were very helpful with getting me squared away! Very timely too!
Thanks for sharing your experience! We’re so glad our support team was able to jump in and help you get squared away with your deposit — those hot-ticket blades can be tricky to reserve sometimes, but we’ve got your back.
It’s awesome to hear everything was handled quickly and smoothly. We appreciate you reaching out and trusting us to help — enjoy that knife when it lands in your hands!
Stay sharp! ~Tiffany
I had an issue with a payment and I had used a promo code. While trying to remedy the payment situation I found a product I like better but it was allowing me to use the promo code. I reached out to their support team and they were extremely helpful and very quick with their responses. Best customer support I've had in awhile.
Hey there!
Now that’s what we love to hear—thank you! 🙌 We're so glad our team could step in and help you make the switch to the knife you really wanted and keep the promo love going. We know how important it is to feel taken care of, and it means a lot to hear we hit the mark for you. Thanks for the kind words and for choosing Blade HQ—we’re always here when you need us! 🔪💙
~Lisa
I had made a mistake in my order process and they were more than helpful and willing to work with me so that I could get everything sorted without any steep fees or issues. Great site to order from and great support.
Hey Sam!
Thanks a ton for the awesome feedback! 🙌 We're all about making things easy and stress-free, so it's great to hear our team was able to help get everything sorted without any hassle. We truly appreciate you choosing Blade HQ—hope to see you back again soon! 🔪😊
~Lisa
I really appreciate Kim getting back with me in a timely manner about my question. Kim addressed my question and suggested I sign up for the newsletter to stay in the know.
Hey Keith!
Thanks so much for the kind words! 😊 We're lucky to have Kim on the team—she’s always quick to help and full of great suggestions. We’re glad she pointed you to the newsletter too—perfect way to stay up to date on drops, promos, and all things sharp. 🔪💌
~Lisa
After reviewing my credit card statement, I thought I had been charged without permission, but it was clarified. No further action needed.
Hey Michael!
Thanks for the update—we're glad everything was clarified and appreciate you circling back to let us know. If you ever have questions or concerns in the future, we're just a message away! 👍💳
~Lisa
I've been buying from BladeHQ for around 7 years and they never disappoint. Awesome knives, great deals and promotions, friendly customer service. I love that they offer military/veteran discount, and even honor Benchmade's original 30% discount for military/veterans!
Dealt with Jenn over the phone today, and she was incredibly helpful and friendly. Customer for life!
Hey Joey!
Out-frickin-standing review—thank you! 🙌 We're so grateful for your continued support over the years, and it's awesome to hear that Jen took great care of you! We’re proud to offer military/veteran discounts and honored to carry on Benchmade’s legacy of appreciation for your service. Here's to many more blades and years ahead—thank you for being part of the Blade HQ family! 🔪
~Lisa
Quick and painless return process.Thank you for taking care of my return in lightning time. And even returning my gift card to my account.
Hey Daniel!
Thank you so much for the kind words! ⚡ We're really glad to hear your return was quick and painless—and that we could get your gift card back to you without a hitch. Taking care of our customers is what we’re all about, and it’s awesome to know it made a difference. Hope to see you back again soon! 🙌🔪
~Lisa
I purchased a Microtech Socom, beautiful knife, but I could not open it with one hand. First knife ever, it actually made my thumb bleed from trying to force it open. Spoke with customer service for a return, got a label and instructions, package it up, they charged for shipping, 4 days later got a refund and done. Easy Peezy!
Thank you so much for taking the time to share your experience. While we’re sorry to hear the Socom didn’t quite work out for you — and yikes, we hope your thumb is healing up quickly! — we’re glad to know the return process was smooth and hassle-free.
We’re always here to help make things easy-peasy when something doesn’t quite hit the mark. If you ever need help finding a knife that’s a better fit for one-handed use, don’t hesitate to reach out — we’d be happy to assist!
Thanks again, and we hope to serve you again soon! ~Tiffany
I had a great experience overall. Slight issue with product, but I don't think that is BladeHQ's fault, and BladeHQ made it right. Will do business with them again and hopefully no manufacturer issues next time.
Thank you so much for your thoughtful feedback! We’re really glad to hear that despite the hiccup, we could help make things right. Sometimes those manufacturer gremlins sneak through, but we're always here to back you up.
We truly appreciate your understanding—and your business! We’ll be here when you're ready for your next adventure. ~Tiffany
I really was taken care of in a quick and kind fashion, your customer service representatives are very professional and kind. Everyone associated with my transaction were great.
Thank you so much for your kind words! We're thrilled to hear you had a smooth and positive experience. Quick, kind, and professional is exactly what we strive for, and it means a lot to know the team delivered on that. ~Tiffany
Super easy to process a return, I sent an email about why i wanted to do a return and less than 24 hrs later I had a return label.
Hey Sean!
Haha—this one gave us a chuckle! 😄 We're glad the return process was smoother than expected (and smoother than your ex 😅). Thanks for the great feedback—our team’s always here to make things quick, easy, and hassle-free. Hope to see you back for something that’s a perfect fit! 🔪🙌
~Lisa
Mrs. Dallas went above and beyond to assist me with Dealing with a lost package with UPS. She refunded my overnight delivery payment and helped with advice moving forward in dealing with UPS. Couldn't have asked for a better experience
Hey Bobby!
Thanks so much for the kind words! 😊 We're sorry you had to deal with the hassle of a lost package, but we're thrilled that Mrs. Dallas was able to help make things right. She's a rockstar when it comes to turning things around! 💪📦 We really appreciate your patience and hope your next experience is smooth sailing. We're always here if you need us! 🙌
~Lisa
I received quick and efficient service. My problem was solved. Thank you Kim for your help. She was very helpful and polite.
Hey Joseph!
Thanks so much for the kind words! We're thrilled to hear that Kim could help quickly and courteously—that’s exactly the kind of service we strive for. We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future!
~Lisa
Blade HQ is a fantastic business! I have purchased a few knives from this company and my experience has been great. They are very quick to ship my purchase and just as cordial if I have a return! I worked in a job for 35 years where Customer Service was our top priority. Blade HQ treat their customers with respect and they are very friendly people to work with when purchasing a knife!
Hey Michael!
Wow—thank you so much for the kind words and the enthusiasm! It means a lot coming from someone who knows firsthand how important great customer service is. We're honored to have earned your trust and truly appreciate your continued support. Whether you're adding to your collection or need help with a return, we're always here for you. Thanks for being part of the Blade HQ family! 🔪💙
~Lisa
I had tried unsuccessfully to find a particular knife at a variety of locations. I finally gave up and went directly to BenchMade. They explained that they could not ship the knife I wanted to me because of federal law. They recommended Blade HQ and that is how I got the incredible experience of getting to deal with Dallas. She took care of every detail. She was incredibly patient as she helped me establish my prior-military experience. She helped me with getting my knife ordered with priority shipping. The customer service was absolutely commendable. I highly recommend Blade HQ and if you are lucky enough to have Dallas as your customer service representative you too will be profoundly pleased with the experience.
Hey John!
What an incredible review—thank you so much! We're honored that Benchmade pointed you our way, and we’re absolutely thrilled that Dallas delivered the kind of service we pride ourselves on. She truly goes above and beyond for our customers, and your kind words mean the world. We’re so glad you were finally able to get the knife you were after—and with the care and attention you deserve. Welcome to the Blade HQ family, and thank you for your service! 🔪
~Lisa
Mrs Dallas was incredibly helpful and courteous during my phone order from your company.
- on point and knowledgable. - quick with submission of order. - clear and concise with her voice and tone.
Hey Jack!
Thank you so much for the thoughtful review! We're thrilled to hear that Mrs. Dallas provided such a smooth and professional experience over the phone. Clear communication and great service are what we aim for, and we're lucky to have her on the team. We truly appreciate your order and hope you enjoy your new gear! 🔪📦
~Lisa
I had to issue a return for one of the knives I bought and Cloey E was super helpful in getting that done quickly and with no troubles.
Hey Keegan!
Thanks for the great feedback! We're glad Cloey was able to make your return experience smooth and easy. We'll be here when you're ready for your next blade—happy shopping! 🔪😊
~Lisa
Made an oder, had a problem, but BladeHQ was quick to solve. I will continue to use them as my go to dealer.
Hey Jeremy!
Thanks for sticking with us! We're sorry there was a hiccup, but glad we could make it right quickly. It's awesome to know we're your go-to—looking forward to helping with your next gear pick! 🔪👍
~Lisa
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Thanks for sharing your experience! We're sorry to hear that one of the knives didn’t hit the mark, but we’re glad the return process was smooth and hassle-free. Our goal is to make sure you're happy with what you carry, and it means a lot to hear that you felt taken care of.
“Top Notch” is exactly what we’re aiming for — thanks for the kind words! We hope your new choice is a perfect fit, and we’re always here if you need help picking out your next blade.
Stay sharp~ ~Tiffany