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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I've bought several knives from BladeHQ and every single time it's been wonderful. I highly recommend BladeHQ for knife shopping
I had a reason to contact customer service for a return (I had received an item as a gift after ordering it), and customer service handled the return smoothly. I was pleased with their service.
Thank you for sharing your experience!
We’re glad to hear your return was handled smoothly and professionally. That’s exactly the kind of service we aim to provide. We truly appreciate your support! ~Tiffany
My request to return one of the knives I purchased was smooth and simple. Best part is that they provided a return label and there was no hassle at all. It's ashame I had to return the knife, but the process was so easy. This is why I always buy from BladeHQ. Thank you Cloey E!
Thank you for the great feedback!
We’re glad the return process was smooth, fast, and hassle-free—even if it’s never fun having to send one back. That’s exactly the experience we aim to provide.
We’ll be sure to pass along your kind words to Cloey. We truly appreciate your continued support! ~Tiffany
Great selection of quality products, all at reasonable price with fast shipping. Big fan of all the exclusives. Accidentally ordered 2 of the same item and chose to return 1. Easy and painless.
Hi Joshua!
Thank you for the awesome review!
We’re glad you’re enjoying the selection, the exclusives, and the fast shipping! Sounds like you’ve got the full Blade HQ experience dialed in 😄🔪
And hey, ordering two of the same knife just means you really liked it… We won’t judge. Glad the return was easy and painless!
We appreciate your support and look forward to helping you find the next one!
~Lisa
Love Blade HQ. Their selection and service can't be beat. This last transaction has been a perfect example of that except for the confusing interface when using rewards gift cards as part of your purchase. The charge against my credit card was correct but the email that is generated to provide feedback to the customer seems to ignore them, e.g. instead of reflecting the $90 charge I paid it reflects $105. Fortunately, Kim one of their great customer service representatives quickly clarified it the next morning in response to my inquiry. A much better solution would be to fix the interface.
Hi Donald!
Thank you for the thoughtful feedback! We really appreciate you taking the time to share it.
We’re glad to hear Kim was able to quickly clarify everything for you. She’ll definitely appreciate the shoutout. That said, you’re absolutely right to call out the confusion with how rewards gift cards are reflected in the confirmation email. While the charge was correct, the experience should be clear from start to finish.
We’ll be sure to pass this along to our team, as improving that interface is a great callout. No one wants to do math after buying knives 😄🔪
We appreciate your continued support and are always working to make the experience as smooth (and sharp) as possible!
~Lisa
Very fast a simple. I needed to update my billing address. A simple email and I got this taken care of in less than 24 hours on a weekend! Amazing
Hey Sam!
Thank you for the awesome review!
We’re glad we could get that billing update handled quickly, especially over the weekend. Simple, fast, and taken care of is exactly how we like it 😄🔪
We appreciate your support and will be here whenever you need us!
~Lisa
I made an error when placing my order. Kim was fantastic! Professional and efficient. I wasn't on the phone for more than 90 seconds. Thank you
BladeHQ!
Hey Kenny!
Thank you for the awesome review!
We’re glad Kim was able to jump in, fix things quickly, and get you taken care of in record time; 90 seconds might be a new personal best 😄🔪
We’ll be sure she sees the shoutout. We appreciate your support and are always here to keep things fast, smooth, and sharp!
~Lisa
On my first order with Bladehq, I had an issue with shipping. Jen N. Provided fantastic customer service via her feedback and her help resolving the issue. Because of that, I will be a return customer to Bladehq in the future.
Thank you for the great feedback and for being with us for 5 years!
We’re glad you’ve enjoyed the products, return policy, and rewards program. Your continued support means a lot, and we look forward to serving you for many more years! ~Tiffany
I had some questions about some Microtech knives. Jen N took the time to not only answer them, but to personally provide some pictures explaining the details. She was outstanding and yet another reason you should shop at BladeHQ!
Thank you for the great feedback!
We’re thrilled to hear Jen N went above and beyond—taking the time to provide detailed answers and even photos. That’s exactly the level of service we strive for.
We’ll be sure to pass along your kind words. Thanks for choosing Blade HQ! ~Tiffany
I was concerned when I saw country of origin chyyyyyna. When I got it in its excellent boxing with literature and it said Boker and operated on an hk quality level I said to myself, blade hq never disappoints. I don't know how many Ive purchased from blade hq but its more than 5 over the years. Im stoked. Its sweet. It is cost effective enough to lose or beat up for the summer swim season in the gulf of America yet not low quality.
Hey Kevin!
Thanks for the awesome review!
We’re glad the HK SFP delivered and lived up to expectations! Sometimes a knife just has to prove itself in hand 😄🔪 Sounds like you found that perfect balance of quality and “no worries if it takes a summer beating,” which is always a win.
We really appreciate your continued support over the years. We’ll keep doing our part to never disappoint, no matter where the blade ends up putting in work!
~Lisa
My order was canceled due to payment errors. I was not notified of this and missed the order and the special offer. The customer service representative made every effort to make it right with me and I do appreciate that.
Hey Mark!
Thank you for your feedback.
We understand how disappointing it is to miss out on an order and a special offer. We’re glad to hear our team made every effort to make things right and appreciate you recognizing that.
We appreciate you giving us the opportunity to help and will keep working to make every experience as smooth as possible 🔪
~Lisa
Up to now I was a satisfied customer but now receiving a email that I am being charged $22.39 for a return fee!? What a joke that's ridiculous. Will not be purchasing from your company again. Very disappointing shouldn't the customer know in advance that is the policy.
Hi Anthony,
Thank you for your feedback. We’re sorry for the frustration this caused.
We understand how unexpected fees can be disappointing. Our return policy has recently been updated, and return shipping label fees may apply for standard returns. However, if an item is defective or the wrong item was received, we always cover the return at no cost to the customer.
This policy is outlined on our website prior to purchase, but we understand how it can still come as a surprise, and appreciate you bringing that concern forward.
We value your past support and appreciate you taking the time to share your experience.
~Lisa
Sent several emails to customer support. Had the package before they ever answered. Plus, prices here are way too high. Chicago Knife Works will save you money over BladeHQ hands down. My favorite was when you guys offered a $6 Gerber Dibs with every $100 spent. Just off nothing if that's the offer. 😂
Hey there!
Thank you for your feedback. We’re sorry this was your experience.
We understand the frustration with delayed responses, especially if your order arrived before we had the chance to reply. That’s not the level of responsiveness we aim for. While we do occasionally fall behind during higher volumes, we’re continuously working to keep response times quick and get back to our customers as fast as possible.
As for pricing, we do our best to stay competitive while also providing fast shipping, a wide selection, and dedicated customer support. We know every customer shops a little differently, and we respect that.
We do appreciate you giving us a try and sharing your honest feedback, even when it cuts a little deep 😄🔪
~Lisa
I know things can get lost in the mail but your customer service took care of the issue and you sent another one. I appreciate being able to either email you or call you. I'm old school and like to be able to talk to someone.
Hey Michael!
Thank you for the kind words!
We know shipping hiccups can happen, but we’re glad our team was able to get things sorted and a replacement on the way. And we’re right there with you, sometimes you just want to talk to a real person, not shout into the void 😄🔪
We appreciate your support and are always here, whether it’s by phone or email!
~Lisa
Jen N was very helpful and kind. Was able to answer my questions about a product I recently ordered. Jen responded quickly to emails and made certain I was a satisfied customer.
Hi Taylor!
Thank you for the great review!
We’re glad Jen was able to help track down the details and get your questions answered quickly. A little product detective work is all part of the job 😄🔪
We’ll be sure she sees the shoutout! Keeping customers informed and taken care of is exactly what we aim for.
~Lisa
I sent an email into BladeHQ Customer Service about the pocket clip for the Gerber Propel Downrange knife that I recently purchased.
Even though BladeHQ didn't have the item that I was looking for, Chad provided a link to a 3rd party custom knife maker that might could help me.
He went above and beyond, in that he could have simply answered "No" and went on about his business.
True customer service!
Thank you for sharing this!
We’re glad Chad was able to go the extra mile and point you in the right direction, even when we didn’t have the part available. That’s exactly the kind of service we strive for.
We’ll be sure to pass along your kind words—he’ll really appreciate it. Thanks again for your support! ~Tiffany
I orders a zero tolerance knife with MagnaCut steel blade and BladeHQ sent me a very similar knife but with a different blade steel. I returned it and was charged a return fee to cover postage. What type of service is this?
I inquired about a Case Cheetah Cub that I pre-ordered, and when it might ship. Jen replied the next morning and let me know how the pre-order works and how I would be informed when it was available.
Very pleased with her response and response time.
Thanks Jen!
Thank you for sharing your experience!
We’re glad Jen was able to provide a quick and helpful response about your pre-order. Clear communication and fast follow-up are exactly what we aim for.
We’ll be sure to pass along your kind words—thanks again for your support! ~Tiffany
I had received a delivery from Blade HQ and upon opening the package I was missing one of the knives that I had ordered. The package was damaged upon delivery and I just didn't know how to proceed, I spoke with Jen and she was great. Jen assured me that she would look into this and she did keeping me updated. Jen quickly issued a refund, being extremely helpful I would recommend everyone to shop Blade HQ. This was the first time I ever had a problem with an order issue with them and they took care of me as if I was thier best customer. I can't thank Jen enough for all her help.
Hey Mark!
Thank you for sharing your experience!
We’re sorry your package showed up looking like it lost a fight in transit and was missing an item. Definitely not the kind of unboxing we aim for. But we’re glad Jen jumped in, kept you updated, and got things handled quickly. That’s exactly how we like to do it.
We’ll make sure she gets the shoutout (she earned it), and while we hope your next package arrives in perfect condition, it’s good to know we’ve got your back when things go a little off track.
Thanks for the recommendation, we’ll keep the service sharp and the boxes (hopefully) intact! 🔪
~Lisa
Got two defective knives in a row. Customer support processed the returns easily enough athough the wait times are long.
But. I still don't know why the knives were defective.
I asked if Case knives are just blemished now - as the norm, it's important information because I was going to get several knives like the Trapper and Stockmam in different sizes the take my collection in that direction. It is Very unsatisfying not knowing.
It was a simple question.
Now I don't know, and really don't want to spend time and money playing Wait and See though the US mail to find out. Now I don't get the knives and Blade HQ doesn't get the money and I can't tell my friends anymore that I never have a problem buying from BHQ online
Hi William,
Thank you for your feedback. We’re really sorry for the frustration here.
Getting two defective knives in a row is definitely not the experience we want for you, and we understand how disappointing it is to not get a clear answer on why. While defects can occasionally happen, they are not the norm, and brands like Case are not intended to be sold as blemished unless specifically marked as such.
We’re glad the returns were handled smoothly, but we agree, you deserved a more complete answer. We appreciate you bringing this to our attention, and your feedback helps us improve both our communication and follow-through.
If you’re open to it, we’d be happy to take another look at this with you and provide more clarity. We value your trust and would love the chance to earn back your confidence.
~Lisa
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Thank you for the wonderful feedback!
We’re so glad Cloey’s follow-up made your day. That personal touch really matters. We’ll be sure to share your kind words with her.
We truly appreciate your support and look forward to helping you again in the future! ~Tiffany