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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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I inquired about a Case Cheetah Cub that I pre-ordered, and when it might ship. Jen replied the next morning and let me know how the pre-order works and how I would be informed when it was available.
Very pleased with her response and response time.
Thanks Jen!
I had received a delivery from Blade HQ and upon opening the package I was missing one of the knives that I had ordered. The package was damaged upon delivery and I just didn't know how to proceed, I spoke with Jen and she was great. Jen assured me that she would look into this and she did keeping me updated. Jen quickly issued a refund, being extremely helpful I would recommend everyone to shop Blade HQ. This was the first time I ever had a problem with an order issue with them and they took care of me as if I was thier best customer. I can't thank Jen enough for all her help.
Hey Mark!
Thank you for sharing your experience!
We’re sorry your package showed up looking like it lost a fight in transit and was missing an item. Definitely not the kind of unboxing we aim for. But we’re glad Jen jumped in, kept you updated, and got things handled quickly. That’s exactly how we like to do it.
We’ll make sure she gets the shoutout (she earned it), and while we hope your next package arrives in perfect condition, it’s good to know we’ve got your back when things go a little off track.
Thanks for the recommendation, we’ll keep the service sharp and the boxes (hopefully) intact! 🔪
~Lisa
Got two defective knives in a row. Customer support processed the returns easily enough athough the wait times are long.
But. I still don't know why the knives were defective.
I asked if Case knives are just blemished now - as the norm, it's important information because I was going to get several knives like the Trapper and Stockmam in different sizes the take my collection in that direction. It is Very unsatisfying not knowing.
It was a simple question.
Now I don't know, and really don't want to spend time and money playing Wait and See though the US mail to find out. Now I don't get the knives and Blade HQ doesn't get the money and I can't tell my friends anymore that I never have a problem buying from BHQ online
Hi William,
Thank you for your feedback. We’re really sorry for the frustration here.
Getting two defective knives in a row is definitely not the experience we want for you, and we understand how disappointing it is to not get a clear answer on why. While defects can occasionally happen, they are not the norm, and brands like Case are not intended to be sold as blemished unless specifically marked as such.
We’re glad the returns were handled smoothly, but we agree, you deserved a more complete answer. We appreciate you bringing this to our attention, and your feedback helps us improve both our communication and follow-through.
If you’re open to it, we’d be happy to take another look at this with you and provide more clarity. We value your trust and would love the chance to earn back your confidence.
~Lisa
I called bc i didn't get a message from them about my order shipping. The service member was excellent and she looked up my order and found that it was actually out for delivery.
Hi Nick!
Thanks for the great feedback!
We’re glad our team was able to quickly track down your order and get everything clarified; sometimes packages like to play hide-and-seek 😄🔪.
We appreciate you choosing Blade HQ and hope your new blade arrived safely and sharp!
~Lisa
Ho effettuato vari acquisti ad ottimi prezzi
(Peccato per le tasse, ma non dipende da loro)
Ho avuto un problema alla dogana in Italia, poi risolto con il loro aiuto
Grazie mille per la recensione!
Siamo felici di sapere che, nonostante le tasse e il piccolo intoppo alla dogana, siamo riusciti ad aiutarti e rendere tutto più semplice.
Apprezziamo molto il tuo supporto e siamo sempre qui per rendere gli acquisti rapidi, facili e… taglienti! 😄🔪
~Lisa
I bought a knife that I was not exactly happy with so I contacted Blade HQ about returning it. They hooked me up with a return label, I sent it back, and I was issued a refund. Cloey E contacted me as soon as they received the return and let me know that they got it and I would be issued a refund. Can't ask for much better customer service than that.
Hi Tracy!
Thanks for the great review!
We’re glad the return process was smooth and easy from start to finish. Cloey does a great job keeping customers in the loop, and we’ll be sure she sees the shoutout.
Sometimes a knife just isn’t the right fit; it happens, even to seasoned collectors. When that does, we try to make the return process easier than opening a well-tuned flipper 😄🔪
Thanks for choosing Blade HQ!
~Lisa
Amazing quality products! Great after care with Support, had an issue with the blade of a recent purchase that was custom engraved. Spoke with Jen N from BladeHQ; thank you for the kind words and the great professionalism. Jen N was able to smooth things over, Ive purchased in the past and will continue to do so! 10/10
Hey Adam!
Thanks for the fantastic review!
We’re thrilled to hear you’re loving the Blackhawk Nightedge, and Jen was able to swoop in and save the day! Professional, smooth, and maybe just a little sharper than the blade itself 😄🔪.
We appreciate your continued support and can’t wait to help you add the next blade to your collection. Don’t worry… We’ll keep them sharp and ready for action!
~Lisa
It was great, everything went smoothly and quickly. This easily could have been a 2 hour process but the majority of it probably took a total of about 15-20 minutes.
Hey Peter!
Thanks for the great review!
We’re glad the refund process was quick and easy! The goal is always to keep things simple and get you taken care of without turning it into a two-hour adventure 😄
We appreciate you choosing Blade HQ and are always here when the next blade catches your eye! 🔪
~Lisa
Unfortunately I couldn't get help. Yes the info is not your responsibility but I think you should have this info. What happens if someone buys a (folding) knife from you, put it in the check-in suitcase as a gift (not the cabin back pack), boxed and invoiced, and go to the airport? Anyway, the agent was honest and kind. Five stars. Cheers.
Hi there!
Thank you for the thoughtful review and the five stars! We really appreciate it.
We’re glad our team member was honest and kind while helping with your question. While we may not always have every answer, we’re always happy to point customers in the right direction when we can.
Thanks again for reaching out and for the kind words. We appreciate the support! 🔪
~Lisa
I was supposed to receive my order in 3 days. They lost it not once but apparently 3 times, they keep giving me new dates of arrival. Not sure at this point I believe I may have been scammed.
I left a message earlier that I don't know if it was sent anyway just to restate I needed help with a return and Melissa G was super helpful and very professional 5 star service. I will continue to turn to BladeHQ for my future business. Thank you
Hi Richard!
Thank you for the great review!
We’re glad Melissa was able to step in and help get your return sorted out. Professional and helpful service is exactly what we aim for, and she’ll appreciate the shoutout.
We truly appreciate your support and look forward to helping you with your future purchases. We’ll keep the service five-star and the blades sharp! 🔪
~Lisa
The Auto Karambit I purchased was very difficult to operate, but Cloey was very helpful and I was able to process my return quickly. The team also kept me posted on the status of my return. Definitely purchase from them again.
Hey Joe!
Thank you for sharing your experience!
We’re glad Cloey was able to help make the return quick and smooth, and that our team kept you updated along the way. Sometimes a knife just isn’t the right fit, but we’re always here to make the process easy.
We truly appreciate your support and look forward to helping with your next purchase! We’ll keep it sharp and hassle-free! 🔪
~Lisa
I recently emailed Blade HQ with a question about a specific blade coating. This was on a Friday afternoon and I was not expecting a response until the following Monday or Tuesday. On Saturday morning I had an email from Kim answering my question with exactly what I was looking for. I then emailed back asking about a military/veteran discount. She again answered very quickly with exactly the information I needed and got my account updated to reflect the discount. The customer service is phenomenal! Kim was super helpful with everything and replied very quickly to all of my questions!
Hey there!
Thank you for the fantastic review!
We’re thrilled to hear Kim was able to get you the information you needed so quickly, especially heading into the weekend. That’s exactly the kind of responsive, helpful service we strive for. We’ll be sure she sees your shoutout!
We also appreciate your service and are glad we could get your account updated with the military/veteran discount. Thanks again for the kind words and for choosing Blade HQ. We’ll be here whenever the next blade catches your eye! 🔪
~Lisa
My knife had a factory defect and the return was easy. I didn't have the original box and just used what I had around the house.
Hey Dan!
Thanks for sharing your experience!
We’re sorry to hear the knife had a factory defect, but we’re glad the return process was easy and straightforward. Sometimes you’ve just got to work with the boxes you’ve got around the house; we totally get it 😄
We appreciate you choosing Blade HQ and hope the next blade is a perfect fit! 🔪
~Lisa
Every time I contact Customer Service, the response is immediate, and my inquiry is resolved! My most resent inquiry was handled by Jen. She addressed my concerns with professionalism, clear language text, and empathy for the issue at hand. Jen is an excellent representative of the company, with excellent interpersonal skills!
Hey there!
Thank you for the fantastic feedback!
We’re thrilled to hear Jen provided such a professional and empathetic experience! She’ll be excited to see your kind words. Responsive and helpful service is exactly what we aim for every time, and it’s great to know it made a difference for you 😄🔪.
We appreciate your support and look forward to helping with your next order!
~Lisa
Extremely fast and professional communications throughout the whole process. BladeHQ is always my number 1 recommended knife supplier. Thanks!
Hey Mike!
Thank you for the awesome feedback!
We’re thrilled to hear our team was fast and professional throughout your experience. Being your #1 recommended knife supplier is high praise! We’ll keep the service sharp and ready for your next order! 😄🔪
Thanks again for choosing Blade HQ!
~Lisa
I order two knifes from Blade HQ and I also have my packages delivered to my work place due to getting packages stolen from home address. My issue was not the fault of Blade HQ It was my darn fault for not putting the whole address so that I could get my order. Called Blade HQ and Dallas took care of my issue so that if there is a delay in order its my fault. Thank you Dallas for the understanding.
Brian
Thank you for sharing, Brian!
We’re glad Dallas was able to help get everything sorted and make sure your order reached you safely. Mistakes happen, and it’s always our goal to work with customers to find a smooth solution.
We appreciate your kind words and support. Dallas will be happy to hear the shoutout! Thanks again for choosing Blade HQ 🔪
~Lisa
Asked questions about various designs, related to service connection in Viet Nam, and received timely answers.
Seems like a good company to deal with.
Hi Frank!
Thank you for the great feedback!
We’re glad we could provide timely answers to your questions and help with the information you needed. Our team works hard to be responsive and helpful, so it’s always great to hear that reflected in your experience.
We appreciate you giving us a chance and hope to continue earning your business! 🔪
~Lisa
Took the purchase order, did not ship, then only offered store credit as refund.
I did ask on Feb on why the shipment is still at origin, they said and I quote, if you don't receive an update by 27th Feb 2026, the will return the money.
Hello,
Thank you for your feedback. We’re sorry for the frustration this situation caused and understand how concerning it can be when an order doesn’t move as expected.
In this case, we did attempt to process a refund back to the original payment method; however, the refund was declined due to it being an international payment. Because of that, our team offered store credit as an alternative so we could still ensure the value of your purchase was returned to you as quickly as possible. You may also wish to check with your card company or bank regarding the declined refund, as they may be able to provide additional details.
We sincerely apologize for the inconvenience and any confusion this may have caused. Our goal is always to make things right for our customers. If you’d like us to take another look at the situation, our support team would be happy to help.
~Lisa
The website has more knives than I even knew existed. It is easy to navigate and filter results, or just browsing is fun!
I like the YouTube content as well. This is how I heard about your company.
Hey Vincent!
Thanks for the great review! We’re glad you’re enjoying the seemingly endless knife rabbit hole on the site! Once you start browsing, it’s hard to stop. 😄
We’re also happy to hear our YouTube channel led you to us. Our team has a lot of fun putting that content together, and it’s awesome knowing it helps fellow knife fans discover new blades. Thanks for your support, and we hope you enjoy exploring the collection! 🔪
~Lisa
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Thank you for sharing your experience!
We’re glad Jen was able to provide a quick and helpful response about your pre-order. Clear communication and fast follow-up are exactly what we aim for.
We’ll be sure to pass along your kind words—thanks again for your support! ~Tiffany