On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased my benchmade from them back in 2012 (I think) and it needed repair from Benchmade. Blade HQ made this so easy. First, they confirmed my purchase from them and sent me the necessary forms from Benchmade to complete. After that, I was giving instructions to send to them. They confirmed they received my knife and were shipping to Benchmade. I received updates from Benchmade on its progress. Then BladeHQ emailed to confirm it was ready to ship back and verified my address. Sent my tracking number and now I get to look forward to having my EDC knife back.
Great service on the return of an order I attempted to cancel, however the item had already shipped, (which was very fast)
Hey John!
Thanks for the kind words! We’re glad we could make your return smooth, even when that speedy shipping got ahead of us 🚀. We appreciate your patience and look forward to helping you again in the future!
~Lisa
Representative was very profession, competent in doing his job, & very customer oriented.
KEEP THIS EMPLOYEE
IMMEDIATELY PROMOTE THIS EMPLOYEE
HANK
Hank, we’ll make sure your high praise gets passed along; though we might have to build this rep a bigger hat after such strong words! 🎩 Thanks for recognizing great service, and we’ll keep aiming for that “promotion-worthy” level every time.
~Lisa
I've been a customer for years. Great selection, great prices, and great customer service. BHQ is, has been, and will continue to be my go-to for all things slice-y and poke-y!
Hey Joshua!
We couldn’t have said it better ourselves—slice-y and poke-y is basically our unofficial slogan now 🔪✨. Thanks for being a loyal customer all these years—we’ll keep the sharp stuff coming your way!
~Lisa
Melissa G. Was very helpful and attended to my request right away. I look forward to doing more business with you soon and thank you very much!
Hey Craig!
Melissa doesn’t just work top shelf—she is top shelf. 🔪 Quick, attentive, and always ready to help, she makes sure the service shines as much as the steel. Thanks for trusting Blade HQ! We’ll be here when you’re ready for your next addition!
~Lisa
Had a minor issue with an order and Cloey E. Did a perfect job helping to resolve the situation. Will be buying from BladeHQ again.
Hey Edward!
Minor issue? No problem! Cloey treats those like warm-up rounds. Glad she got everything squared away and made it look easy. Thanks for sticking with us—we’ll be ready when your next blade craving hits (because let’s be honest, there’s always a next one)!
~Lisa
I received a new knife that wasn't very sharp, so I contacted customer service. Melissa G. Was amazing. She took care of everything.
Hey there!
A dull knife showing up at Blade HQ? Now that’s just bad manners. Luckily, Melissa doesn’t mess around—she sharpened up the situation and made it right in no time. Thanks for letting us know she hit the mark—we’ll keep making sure service stays razor sharp.
~Lisa
A real pleasure doing business with blade both buying and returning 👍thanks to everyone there
Hey Rick!
We’re thrilled to hear that both sides of the shopping experience were smooth for you! Buying and returning should always feel easy. 👍 Thanks a ton for the kind words and for choosing Blade HQ. We’ll keep working to make every interaction just as effortless!
~Lisa
Still waiting for my first order to arrive - had to respond to customer service regarding my credit card deciding to make sure I was the one using it - they got right back to me quickly and everything is fine. Such a nice store - so much to see (and drool over,) accessories and selection is immense!
Hey Tom!
We’re so glad our crew could help clear things up with your order! Credit cards can be overprotective sometimes. 😅 Thanks for giving us a shot (and for braving all the drool-worthy temptation in our store). We can’t wait for your first Blade HQ box to land! It only gets better from here!
~Lisa
I had a shipping mishap with a recent order. Somehow the shipping label came off the package. USPS managed to get the label to me, along with a letter explaining that they can't locate the package and how to submit a claim. Well, that didn't go well. I contacted BladeHQ customer service to see if they could do anything for me, and they shipped a replacement of my order, no questions asked. A company willing to do that is one I'm happy to keep doing business with.
Hey Justin!
We’re so sorry for the shipping hiccup, but we’re glad we could get you squared away quickly! Thanks for giving us the chance to make it right! Our team never wants you left empty-handed. We truly appreciate your trust in us and look forward to helping you with your next blade adventure. 🔪✨
~Lisa
Amazing service, unbelievable knife, only issue is a certain shipping company (FED) well you know the rest took forever to ship but the quality of packaging and customer service make up for it. Thank you for keeping in touch BladeH!
Thanks for sharing your experience! We’re glad to hear you’re loving your new UTX-85 and that our team and packaging made up for the shipping hiccup. We appreciate your patience and your support. Enjoy that unbelievable knife! ~Tiffany
BladeHQ has some unique items that you can't find elsewhere. Their prices are always better or at least comparable to elsewhere. But the real star of this company is their customer service. I can't stress enough how wonderful it was to deal with their CS through email. Very kind and very helpful throughout. Although my last purchase didn't work out, I will not hesitate to do business with Blade HQ again.
Hey Steven!
We’re grinning ear to ear reading this, thank you! 😁 Sure, sometimes a knife doesn’t work out, but knowing our customer service team made the experience smooth as butter makes our day. We’ll always be here with sharp deals, unique finds, and maybe even a little extra wit in our emails. 😉 Until next time, happy collecting and stay sharp! 🔪✨
~Lisa
They had a wrong description on their website, once told of the issue they immediately fixed it, awesome customer support
Hey Garrett!
Thanks for catching that slip-up! Even the best knife crew can use a little sharpening now and then 😉. We’re glad we could get the description corrected right away; no fuss, no drama, just good old-fashioned customer support. Appreciate you keeping us sharp! 🔪✨
~Lisa
I've placed a handful of orders with Blade HQ and the service has always been great. Orders ship and deliver very fast. When I purchased a folding knife that I simply disliked holding and operating, the return process couldn't have been easier. Blade HQ even provided a free return label and charged no restocking fee. Seriously, it doesn't get better than that.
Hey Patrick!
That’s what we love to hear — smooth orders, fast shipping, and easy returns (even when a knife just doesn’t “click”). Sometimes a folder feels more like a “fumble,” and that’s okay! We’ve got your back with no-hassle returns and zero restocking fee drama. Thanks for trusting us again and again, and we’ll keep working to stay your go-to knife crew! 🔪⚡🙌
~Lisa
I ordered a knife and it came with a few chips in the blade coating, I sent an email and although it took a couple days before I got a response as it was under review, I then received notification that my return was approved and a return label was sent. Then another day later I got a human response email and we settled on in store credit vs refund. Chad was very pleasant to deal with and very helpful and apologetic for my mishap of an experience. Finally today the automated email came with the code for my in store credit, and shortly after another human response email that was very sweet from Cloey. In conclusion my only critique would be to use less automated emails and more initial human emails which I think would also help save a few emails going out and time and also allows for a more personal experience. Just my two cents
Thank you for sharing your detailed experience with us! We’re glad to hear Chad and Cloey were able to assist and get everything squared away for you, even if the start felt a bit more automated. We really appreciate your feedback on the process, as it helps us see where we can make things even more personal and smooth in the future. Thank you again for working with us. We look forward to helping you find the perfect knife using your in-store credit. ~Tiffany
Somehow my rewards points didn't get applied to a purchase. Contacted Blade HQ and they immediately rectified the situation.
Thanks for letting us know! We’re so glad our team was able to quickly get your rewards points applied and make things right. We appreciate you being part of the Blade HQ family and look forward to helping you with your next purchase! ~Tiffany
I've bought many blades from BladeHQ over the last few years. Recently, a Microtech OTF arrived with a misfiring issue. It happens. However, I find these are the times when one discovers how much integrity a company possesses. Do they make returns easy or do they throw as many stumbling blocks in your path as they can, clutching onto your dollars tight enough to make them fart? I'm happy to report that BladeHQ has a straightforward return process. They responded to my request promptly with a return authorization and mailing label the next business day, and a real human even emailed me to follow up. On that note, Blade HQ also has real live human beings that answer the phone to answer any questions or concerns if need be. (I know I'm starting to sound like a shill, but recent experience with a couple of other companies that only offer *chat* customer service got me all riled up. So I was particularly relieved I didn't have to go to the mattresses just to make a simple return. I promise I'm just a guy with a knife addiction). Top notch. Highly recommended. A+++
Hey there!
We’ve gotta admit… “clutching onto your dollars tight enough to make them fart” might be the most accurate (and hilarious) way we’ve ever heard it put 🤣💸. We’re glad we could show you that we’re more about smooth returns than stumbling blocks, and that yes, real humans do exist at Blade HQ (no robots in sight, except maybe the coffee machine ☕🤖). Thanks for trusting us with your knife addiction! We’re always here to fuel it responsibly. A+++ customers like you make it easy! 🙌🔪
~Lisa
Had my question answered by the next day. Very satisfied.
Hey Chester!
Next-day answers? That’s faster than most people reply to a text from their mom. Glad we could help keep things sharp! 😄🔪
~Lisa
Contacted customer service about an issue with purchase on a Kershaw Limewire. I could not have been listened to and heard any better. Melissa was outstanding, she resolved the issue quickly and professionally. I didn't think anyone provide that anymore! Thank you Melissa for going above and beyond.
Hey there!
Melissa strikes again! 🦸♀️ Swift problem-solving, zero nonsense, and customer service so good it should come with its own theme music. Thanks for letting us know she saved the day—she’ll be thrilled to hear it!
~Lisa
I purchased a fixed blade knife from Blade HQ, but knife didn't meet my expectations. I contacted BladeHQ requesting return & refund, w/in 24-48 hrs BladeHQ responded confirming return/refund request w/postage paid return label. I promptly returned knife, once BladeHQ received returned knife, a refund was immediately issued. It could not have been easier, thank u BladeHQ! Look forward to future purchases.
Hey Stacey!
Sometimes a knife just doesn’t “cut it” (literally and figuratively 😅). Glad we could make the return as smooth as a freshly sharpened edge and get that refund back to you without a hitch. Thanks for trusting us, and here’s to the next blade being “the one.” 🔪✨
~Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! We’re so glad we could make the Benchmade repair process smooth and keep you updated along the way. It’s awesome to hear your trusted EDC is on its way back to you. We truly appreciate your continued support since 2012! ~Tiffany