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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
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Cloey E. Was fantastic with helping me return my Leatherman. I love Blade HQ I've bought several knives from you guys I even re-ordered a new Leatherman right away! Keep up the excellent work and diligent service!
I ordered 5 knives, thinking I'd gift at least 1. One was listed as carry tip up, but was set up for tip down and not switchable. One carries too high out of my pocket, but nice & slim/light w/o clip, so I'll carry it that way but not wanting to gift its twin. Kim sent me a return label in < 24 hr. A good experience.
Hey John!
First-time buyer and already cutting straight to the good stuff! 🔪 We’re glad Kim was able to jump in quickly with a solution; that’s how we like to roll. Thanks for giving us a shot (and five knives worth of trust)! Here’s to making your next round even sharper!
~Lisa
I hardly EVER take my time to fill out reviews about what I have already agonized and pondered over and then purchased. BUT, I make the exception for Blade HQ because they're just that Damn Good!.
But still I'll be brief: Great inventory of marvelous products, ease of use and. Here's the kicker. Fantastic Customer Service. I got a problem -- they fix it, no hassle, no BS. They are my "go to" people. End of line.
Best regards,
Basil Kontogianis
Hey there!
Wow! That’s one of the sharpest compliments we’ve ever received! 🔪 We’re honored to be your “go-to” crew and the exception to your no-review rule. Thanks for trusting us with both the pondering and the problem-solving, and we’ll keep setting that bar high. 🙌
~Lisa
From placing the order all the way to returning it was an easy and quick process with the only issue being more personal then anything, which was going through UPS opposed to FedEx but its not biggie.
Hey Mason!
Glad to hear everything went smoothly! 🎉 Even with the little UPS vs. FedEx showdown, it sounds like the real winner here was an easy Blade HQ experience. 💪📦 Thanks for rolling with us!
~Lisa
I really like the quick response I got when I asked a question I'm looking forward to doing shopping with your company and we'll just take it from there but I do enjoy the first response I put out other emails to other people and you're the only one that has responded and I really really and happy about that. Thank you Les 🤓
Thanks for the kind words, Les! 🤓 We’re thrilled our team could be the first to hit “reply” and get you the info you needed. Quick answers and sharp service are kind of our thing. Looking forward to helping you pick out your next blade adventure! 🔪✨
~Lisa
From my first purchase and over the next 30+ knives I bought from Blade HQ the service has ALWAYS been 5 STARS. Thank you for an outstanding selection of products and the best customer service in the business!
Hey Frank!
30+ knives later, and you’re still slicing through life with Blade HQ? 🔪🎉 Color us impressed! We’re beyond thrilled to have a loyal customer like you, and we promise to keep our selection sharp, our deals sweeter than a freshly honed edge, and our service 5-star every single time. Here’s to the next 30 (or 300!) knives! May your collection keep growing and your fingers stay safe! 😎✌️
~Lisa
Top notch customer service with Blade HQ. Though the knife ended up not being what I expected, they were prompt and courteous in assisting with my return. Thanks!
Hey Jason!
Thanks for the shout-out! Sometimes a knife just doesn’t click (kind of like a bad first date 🔪💔). But we’re glad our team could make the “break-up” quick, painless, and drama-free. Appreciate you giving us a chance, and we’ll be here when you’re ready to swipe right on your next blade!
~Lisa
CSR Cloey, processed my refund professionally and quickly to my account.
More awesome customer service from Blade HQ!
Hey Kent!
Thanks for the shoutout! Cloey’s got a black belt in fast, professional refunds 🥋💳 — glad she could get you squared away without missing a beat. We’ll keep the awesome service rolling for your next adventure with us!
~Lisa
I usually don't leave any reviews, good or bad experiences but Blade HQ was different. Talking to Jen was easy, fast and helpful, same with Kim just through email. Thanks for treating y'all's employees well so they can treat customers well.
Thank you for taking the time to share this with us! We know reviews aren’t your usual thing, so it means a lot. We’re so glad Jen and Kim made your experience smooth and helpful, and we truly appreciate your kind words about our team. ~Tiffany
I love blade hq. They are very courteous and friendly and extremely knowledgeable. I buy all of my knives from them.
Hey Scott!
Thanks so much! We’re thrilled to hear we’ve earned your trust 🔪😄. From our shelves to your collection, we’re happy to keep your knives sharp and your experience smooth. Here’s to many more great blades and adventures ahead!
~Lisa
The customer support team is extremely well trained and thoughtful thank you guys so much they helped me with everything i needed
Thank you so much! We’re honored to be your go-to for knives, and it’s great to hear our team’s friendliness and knowledge stand out. We truly appreciate your loyalty and support!
~Tiffany
Purchased a few knives i disliked for various reasons so decided to return them. The process was straight forward and Blad HQ Staff were very helpful and responsive in this process.
Hey Christopher!
We’re glad to hear the return process was smooth and that our crew could keep things sharp and simple 🔪✨. Not every knife is true love at first flick, and that’s why we’re here to help make “breakups” painless. Here’s to finding the one that really clicks, your perfect edge is out there!
~Lisa
Blade HQ is the best! Every knife I've purchased from them has been high quality. They have awesome deals and shipping is fast and spot on. On the rare occasion that I wanted to return a knife, they make the process quick and easy. They have amazing customer service and effectively communicate in a timely manner to answer questions and follow up on returns. In a world full of online knife stores, Blade HQ stands out among the rest as the best! They've earned a customer for life and are my go to online store for all things sharp.
Hey Chad!
Well, excuse us while we go engrave your name on our “Customer Hall of Legends” wall. 🏆🔪 Reviews like this are the fuel that keeps our warehouse humming, our deals sharp, and our customer service caffeinated. We’re honored to be your go-to for all things slice-y, dice-y, and oh-so-precise-y. Thanks for choosing Blade HQ! We’ll keep the edges sharp and the service sharper. ⚡️
~Lisa
I have made many purchases through BladeHQ and Grindworx. They always have great prices on everything you could want. Always ships super fast. If you have any issues they'll be taken care of immediately.
Hey Harry!
We couldn’t ask for a sharper review, thank you! ⚡️ Between BladeHQ and Grindworx, we do our best to keep prices low, shipping fast, and hiccups handled quicker than you can say “add to cart.” Appreciate you being part of the crew and trusting us to keep your collection stocked! 🔪
~Lisa
Ordered some knives. In Canada had minor shipping delay. Team tracked and helped out. Great customer service.
Hey Bryan!
Thanks for sticking with us through that little shipping delay! We’re glad our team could track things down and get you squared away. Appreciate your patience and your business, and may your new blades be as sharp as a Mountie’s salute!
~Lisa
I purchased my benchmade from them back in 2012 (I think) and it needed repair from Benchmade. Blade HQ made this so easy. First, they confirmed my purchase from them and sent me the necessary forms from Benchmade to complete. After that, I was giving instructions to send to them. They confirmed they received my knife and were shipping to Benchmade. I received updates from Benchmade on its progress. Then BladeHQ emailed to confirm it was ready to ship back and verified my address. Sent my tracking number and now I get to look forward to having my EDC knife back.
Thank you for sharing your experience! We’re so glad we could make the Benchmade repair process smooth and keep you updated along the way. It’s awesome to hear your trusted EDC is on its way back to you. We truly appreciate your continued support since 2012! ~Tiffany
Great service on the return of an order I attempted to cancel, however the item had already shipped, (which was very fast)
Hey John!
Thanks for the kind words! We’re glad we could make your return smooth, even when that speedy shipping got ahead of us 🚀. We appreciate your patience and look forward to helping you again in the future!
~Lisa
Representative was very profession, competent in doing his job, & very customer oriented.
KEEP THIS EMPLOYEE
IMMEDIATELY PROMOTE THIS EMPLOYEE
HANK
Hank, we’ll make sure your high praise gets passed along; though we might have to build this rep a bigger hat after such strong words! 🎩 Thanks for recognizing great service, and we’ll keep aiming for that “promotion-worthy” level every time.
~Lisa
I've been a customer for years. Great selection, great prices, and great customer service. BHQ is, has been, and will continue to be my go-to for all things slice-y and poke-y!
Hey Joshua!
We couldn’t have said it better ourselves—slice-y and poke-y is basically our unofficial slogan now 🔪✨. Thanks for being a loyal customer all these years—we’ll keep the sharp stuff coming your way!
~Lisa
Melissa G. Was very helpful and attended to my request right away. I look forward to doing more business with you soon and thank you very much!
Hey Craig!
Melissa doesn’t just work top shelf—she is top shelf. 🔪 Quick, attentive, and always ready to help, she makes sure the service shines as much as the steel. Thanks for trusting Blade HQ! We’ll be here when you’re ready for your next addition!
~Lisa
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Aaron!
That’s music to our ears! 🎶 Cloey will be stoked to know she kept your Leatherman journey sharp and hassle-free. Thanks for trusting us (and coming right back for another!)! We’ll keep bringing the blades, you keep bringing the enthusiasm. 💪🔪
~Lisa